Front Desk Receptionist

pThe mission of The Los Angeles Cancer Network is to provide unparalleled care to each patient that comes through our doors. We offer individualized treatment using the most recent and relevant proven advances in cancer care, curated with deliberation and compassion. LACN is committed to educating and supporting our patients and their families through every step of the way. We deliver a unique approach for every patient to ensure they receive treatment best suited to their condition, age, and other important factors. We do this by participating in important clinical research, encouraging screenings for early detection, and providing innovative treatment. We are proud to be at the forefront of cancer research through our partnership with OneOncology./pp/ppspanWhy Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve./span/pp/ppbJob Description:/b/ppThe bFront Desk Receptionist/b is responsible for greeting patients and answering telephone calls for the bLos Angeles Cancer Network/b.  spanThis role will also /spanprovide office support for the front office area./pp/ppbspanResponsibilities/span/b/pulliGreet and direct patients and visitors/liliGate Keeping/liliPatient registration/check-out/liliCollect co-payments and deductibles. Reconcile daily cash report/liliSchedule and update patient appointments, blood transfusions, and diagnostic tests in accordance with established protocol/liliAnswer telephone and respond to inquiries, direct caller to appropriate personnel or initiate a triage message for response by medical personnel. Record accurate and complete messages when necessary/liliMaintain supplies and cleanliness of the front office/li/ululliEnsure maintenance of patient confidentiality/liliDemonstrate exceptional customer service skills in the performance of work assignments and duties/liliAccurately document in the EMR system/liliTraining new hires on the process and procedures of the practice/liliMaintain accurate records for all appointments scheduled for providers/liliSorts incoming mail/liliVerifies patient#39;s insurance information and updates billing staff if any changes/li/ulp/ppbspanKey Competencies/span/b/pulliStrong verbal and written communication skills./liliAbility to establish and maintain effective working relationships./liliDemonstrates exceptional assessment, critical thinking, and customer service skills /liliAbility to maintain emotional stability to cope with human suffering, emergencies, and other stresses/liliAbility to seek out resources independently and work collaboratively/liliAbility to collaborate, set priorities, and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations/liliAbility to multitask efficiently/liliAbility to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others/li/ulpbr /bspanQualifications/span/b/pulliGreat Customer Service Skills/liliMedical Terminology-Oncology/Hematology Specific/liliBasic computer knowledge/liliPrevious Oncology/ Hematology experience preferred/li/ulp/pdivdivdivpbSalary Transparency:/b/ppExact compensation may vary based on skills, education, certifications, experience, and location./ppBase Salary Range: $21.00 to $23.00 per hour/p/div/div/divp/pp/p