Customer Service Representative I - Full-time

div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;AAON Tulsa - Tulsa, OK/div divstrongPosition Type/strong: nbsp;nbsp;nbsp;Full Time/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;$15.71 - $23.56 Hourly/div divstrongJob Shift/strong: nbsp;nbsp;nbsp;Day/div /div h4Description/h4pstrongJob Summary:/strongbr / span style="font-size:12px"span style="font-family:Arial,Helvetica,sans-serif"span style="color:#000000"Responds to customer#39;s inquiries or complaints regarding the organization#39;s products or services. Makes periodic calls to existing customers to determine satisfaction with the organization, products, and services. Determines best method to resolve problems to ensure customer satisfaction and adherence to the organization#39;s policies. Coordinates problem resolution with appropriate departments. Informs customers of standard procedures or resolution of problem. Follows up to ensure customer satisfaction. Possesses knowledge of the organization#39;s policies, procedures, practices, products and services./span/span/span/p pstrongJob Duties and Responsibilities:/strong/p ul lispan style="font-size:12px"span style="font-family:Arial,Helvetica,sans-serif"span style="color:#000000"Address customer inquiries or complaints about the organization#39;s products or services./span/span/span/li lispan style="font-size:12px"span style="font-family:Arial,Helvetica,sans-serif"span style="color:#000000"Make regular calls to existing customers to gauge their satisfaction with the organization, products, and services./span/span/span/li lispan style="font-size:12px"span style="font-family:Arial,Helvetica,sans-serif"span style="color:#000000"Determine the best approach to resolve problems and ensure customer satisfaction, following organizational policies./span/span/span/li lispan style="font-size:12px"span style="font-family:Arial,Helvetica,sans-serif"span style="color:#000000"Coordinate with relevant departments to resolve issues and inform customers of standard procedures or solutions./span/span/span/li lispan style="font-size:12px"span style="font-family:Arial,Helvetica,sans-serif"span style="color:#000000"Follow up with customers to ensure continued satisfaction./span/span/span/li lispan style="font-size:12px"span style="font-family:Arial,Helvetica,sans-serif"span style="color:#000000"Possess knowledge of the organization#39;s policies, procedures, practices, products, and services./span/span/span/li /ul h4Qualifications/h4brpstrongspan style="color:#000000"Educational Requirements:/span/strongbr / span style="color:#000000"span style="font-size:12px"span style="font-family:Arial,Helvetica,sans-serif"span style="color:#000000"High School Diploma with advance proficiency in all MS Office Programs. Associate or Technical degree in business, sales or related field with 1 year experience in customer service or related position preferred./span/span/span/span/p pstrongKnowledge, Skills, and Abilities:/strong/p ul lispan style="font-size:12px"span style="font-family:Arial,Helvetica,sans-serif"span style="background-color:#d9d9d9"span style="color:#000000"span style="font-size:12px"span style="font-family:Arial,Helvetica,sans-serif"span style="background-color:#ffffff"span style="color:#000000"Must demonstrate analytical, problem solving, and interpersonal skills/span/span/span/span/span/span/span/span/li lispan style="font-size:12px"span style="font-family:Arial,Helvetica,sans-serif"span style="color:#000000"Excellent written and verbal communication skills/span/span/span/li lispan style="font-size:12px"span style="font-family:Arial,Helvetica,sans-serif"span style="color:#000000"Able to work independently and with othersnbsp;/span/span/span/li lispan style="font-size:12px"span style="font-family:Arial,Helvetica,sans-serif"span style="color:#000000"High attention to detail/span/span/span/li lispan style="font-size:12px"span style="font-family:Arial,Helvetica,sans-serif"span style="color:#000000"Demonstrates strong multi-tasking capabilities and organizational skills./span/span/span/li /ul pstrongspan style="font-size:12px"span style="font-family:Arial,Helvetica,sans-serif"span style="color:#000000"Physical Requirements and Working Conditions:nbsp;/span/span/span/strong/p ul lispan style="font-size:12px"span style="font-family:Arial,Helvetica,sans-serif"span style="color:#000000"Work requires frequent exposure to manufacturing facilities with seasonal hot and cold temperatures, dust, and some chemical fume exposure. /span/span/span/li lispan style="font-size:12px"span style="font-family:Arial,Helvetica,sans-serif"span style="color:#000000"Ability to sit comfortably for prolonged periods of time. /span/span/span/li lispan style="font-size:12px"span style="font-family:Arial,Helvetica,sans-serif"span style="background-color:#ffffff"span style="color:#000000"Ability for occasional travel as the job may require visiting customers and project sites. /span/span/span/span/li /ul pstrongDisclaimer:/strongbr / span style="font-size:12px"span style="font-family:Arial,Helvetica,sans-serif"emspan style="color:#000000"AAON reserves the right to alter job responsibilities at any given time./span/em/span/span/p pspan style="font-size:12px"span style="font-family:Arial,Helvetica,sans-serif"span style="background-color:#ffffff"emspan style="color:#000000"AAON provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training./span/em/span/span/span/p