Service Aide

Overview: p style="margin-bottom: 0in;"strongspan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Now Hiring a Service Aide /span/strong/pp style="margin-bottom: 12.0pt;"span style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"br /The Service Aide is responsible for ensuring that all visitors entering through the lobby are greeted in a professional manner.br /They perform service recovery by being a point of contact for customer concerns and provide directions to their Presbyterian destination.br /They are informed of services and information in order to make the customers visit to Presbyterian Healthcare Services positive./span/pp style="margin-bottom: 0in;"strongemspan style="font-size: 12.0pt; font-family: 'Times New Roman',serif; color: maroon;"How you belong matters here./span/em/strong/pp style="margin-bottom: 0in;"span style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"We value our employees' differences and find strength in the diversity of our team and community./span/pp style="margin-bottom: 0in;"span style="font-size: 12.0pt; font-family: 'Times New Roman',serif;" /span/pp style="margin-bottom: 0in;"span style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members./span/pp style="margin-bottom: 0in;" /pp style="margin: 0px;"span style="color: #800000;"strongWhy Join Us/strong/span/pulliPer Required Need - Exempt: No/liliJob is based at Presbyterian Hospital/liliRemote work from home: this job is intended to be conducting in the state of New Mexico./liliWork hours: Varied Days and Hours/liliBenefits: PRN/PT (working less than a .45 FTE) employee benefits available for this position such as medical, gym memberships and an employee wellness program./li/ulp style="margin-bottom: 0in;"span style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"strongspan style="color: maroon;"Ideal Candidate: /span/strongspan style="color: black;"Less than One year experience on multi-line phone and computer system. Strong verbal and written communication skills. Proficient with Microsoft Office/span/span/p Qualifications: ullispan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Education:br /Essential:br /High School Diploma or GED/span/li/ul Responsibilities: ullispan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Responsible for directing customers of Hospitals, POB, and ACC to their destinations br /correctly and efficiently./span/lilispan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Responsible for using a computer and phone to provide patient information to callers and transferring calls quickly and accurately./span/lilispan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Supervise information desk activities related to customer needs./span/lilispan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Learn and retain in-depth knowledge of hospital operations policy, procedures and location of services./span/lilispan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Becomes proficient and responds with the CARES behavior commitment./span/lilispan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Practices the proper use of HIPAA./span/lilispan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Ability to effectively interact with customers to understand their needs and explain data./span/lilispan style="font-size: 12.0pt; font-family: 'Times New Roman',serif;"Demonstrated ability to communicate effectively in person and via telephone with members, employer groups, brokers, physicians and physician office staff using strong dialogue and customer service competencies/span/li/ul Benefits: p style="margin: 0px;"All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits./pp style="margin: 0px;"br /strongWellness /strongbr /Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more./pp style="margin: 0px;"br /strongWhy work at Presbyterian? /strongbr /As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans./pp style="margin: 0px;"br /strongAbout Presbyterian Healthcare Services /strongbr /Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses./pp style="margin: 0px;"br /Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans./pp style="margin: 0px;"br /emAA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses./em/p Maximum Offer for this position is up to: USD $18.62/Hr. Compensation Disclaimer: The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.