Patient Access Specialist

Overview: p style="margin: 0px;"strongPatient Access Representative – PRN (As Needed)/strongbr /strongLocation:/strong Novant Health Rowan Medical Centerbr /strongShift: /strongMust be available to cover day, night, and weekend shifts/pp style="margin: 0px;" /pp style="margin: 0px;"strongJoin a Team Where Every Patient’s Journey Begins with You/strong/pp style="margin: 0px;"As a strongPatient Access Representative/strong at Novant Health Rowan Medical Center, you’ll be an essential part of welcoming patients and families, ensuring a smooth and compassionate registration experience across multiple hospital departments. This role offers flexibility and variety—perfect for someone who thrives in fast-paced, dynamic environments./pp style="margin: 0px;" /pp style="margin: 0px;"strongWhy Novant Health?/strong/pul style="margin-top: 0in;"listrongFlexible Scheduling:/strong PRN role with shifts available days, nights, and weekends to fit your lifestyle/lilistrongImpactful Work:/strong Be the first friendly face patients see and help them start their care journey confidently/lilistrongProfessional Growth:/strong Cross-train across various departments like Emergency, Outpatient Imaging, and Surgery to broaden your skills/lilistrongSupportive Culture:/strong Join a collaborative team that values quality, cooperation, and continuous learning/lilistrongCompetitive Environment:/strong Work in a high-energy setting that rewards attention to detail and excellent service/li/ulp style="margin: 0px;"strongAt Novant Health, We’re Committed to Your Success/strong/pp style="margin: 0px;"br /Join a remarkable team where strongquality care meets quality service/strong every day. We support your professional growth and offer opportunities to develop your career in a thriving healthcare organization./pp style="margin: 0px;" /p Qualifications: ullispan style="font-family: calibri, sans-serif; font-size: 12pt;"strongEducation/strong: High School or GED, required./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"strongExperience/strong: /spanspan style="font-family: calibri, sans-serif; font-size: 12pt;"Minimum one year experience in patient access, registration, billing, cash collection, insurance and/or pre-certification in a medical environment, preferred. /spanspan style="font-family: calibri, sans-serif; font-size: 12pt;"One year Customer Service experience in any field, preferred. /spanspan style="font-family: calibri, sans-serif; font-size: 12pt;"One year of clerical experience in medical office setting. Other related experience may be considered in lieu of medical office experience, preferred./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"strongAdditional skills required/strong: Demonstrated knowledge of insurance plans and coordination of benefits, registration processes, collection and cash receipting in compliance with regulatory standards, emergency codes and appropriate responses, and applicable federal and state healthcare regulations. Excellent interpersonal and communication skills, possesses experience and competency in customer relation skills. Ability to organize and prioritize work in a stressful environment with changing priorities. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Ability to work effectively as a member of a team and individually. Good oral and written communication skills. Good problem solving skills. Basic medical terminology, knowledge can be obtained through formal classes or work experience. Basic computer skills and experience in patient registration systems. Maintains current knowledge of Federal and State regulatory compliance guidelines and JCAHO requirements. Participates in and facilitates communication between their supervisors other Revenue Cycle Departmental staff and management in order to strengthen and improve processes within the revenue cycle. Adheres to departmental objectives through cooperation and quality performance. Detailed knowledge of government payors. Ability to drive/travel to multiple facilities/locations as needed. Cross trained in multiple areas including ability to work in all registration points./span/lilispan style="font-family: calibri, sans-serif; font-size: 12pt;"strongAdditional skills required: /strongReading procedural orders, basic scheduling functions, understanding of insurance benefits, insurance plans and coordination of benefits./span/li/ul Responsibilities: p style="margin: 0px;" /pul style="margin-top: 0in;"liStaff multiple hospital entry points providing patient registration, pre-registration, and verification services/liliCollect and process patient demographic and financial information accurately/liliIdentify payment sources, collect payments, and effectively communicate with insurers and hospital staff/liliMaintain up-to-date knowledge of federal and state compliance regulations and Joint Commission standards/liliAssist patients physically when needed, including bedside registration based on facility and shift needs/liliCross-train in various administrative support roles to support flexible coverage across departments/liliThrive in a fast-paced, sometimes stressful environment, delivering calm, professional service at all time/li/ul