Guest Service Rep

pDescription/ppstrongJob Summary:/strong/ppbr//ppThe Guest Service Representative is responsible for providing exceptional customer service to hotel guests, ensuring a memorable experience. This role involves checking guests in and out, handling reservations, and addressing guest inquiries and needs./ppbr//ppstrongKey Responsibilities:/strong/pulliGreet guests upon arrival, check them in, and provide information about the hotel’s services and amenities./liliHandle guest check-outs, ensuring accurate billing and payment processing./liliAnswer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues./liliMake, modify, and cancel guest reservations as needed./liliProvide concierge services, such as recommending local attractions, restaurants, and activities./liliMaintain a tidy and organized front desk area./liliAssist with luggage handling and other guest services as required./liliUphold the hotel’s standards of quality and hospitality at all times./li/ulpstrongQualifications:/strong/pulliHigh school diploma or equivalent required; some college or hospitality nbsp;nbsp;nbsp;nbsp;nbsp;training preferred./liliPrevious experience in customer service, hospitality, or related field preferred./liliStrong communication and interpersonal skills./liliAbility to multitask and work in a fast-paced environment./liliBasic computer skills; experience with hotel reservation software is a plus./liliMust be able to work flexible hours, including evenings, weekends, and nbsp;nbsp;nbsp;nbsp;nbsp;holidays./li/ulpstrongWork Environment:/strong/pulliThis job operates in a professional hotel environment./liliThis role routinely uses standard office equipment such as computers, phones, and photocopiers./liliThe noise level in the work environment is usually moderate./li/ulpstrongEqual Employment Opportunity:/strong/ppDreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job./ppnbsp;nbsp;/ppRequirements/ppnbsp;strongPhysical Requirements:/strong/pulliAbility to stand, walk, and remain on feet for extended periods./liliAbility to lift and carry up to 10 pounds occasionally (consider adjustments based on specific needs)./liliVisual and auditory ability to interact with guests, answer phones, and perform job duties safely./liliReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job./li/ul