Part-Time Customer Support Agent

pTo reinvent an industry, you have to build the best team. strongJoin Formlabs/strong if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world./p pUser satisfaction lies at the heart of Formlabs’ success. The capabilities of our technology are growing rapidly, and so are the needs of our team. We’re looking for:/p ul liExpert teachers to help our customers learn the ropes of 3D printing/li liProblem solvers to figure out what went wrong and how to fix it/li liEmpathetic communicators to keep our users’ trust/li /ul pOur incredible Customer Support team connects with those users in a variety of different ways, through email, live chat, phone support, and live training.nbsp;/p pWe’re looking to hire part-time support agents who are interested in working 25 hours/week, Monday through Friday, with working hours of 8am-1pm CT./p pIf you’re looking to give the best-in-class service for 3D printing professionals and enthusiasts around the world, we want you as a strongTechnical Support Agent./strongnbsp;/p pstrongThe Job:/strong/p ul liSupport users in learning the ins and outs of 3D printing/li liAct as the first point of contact for prospective and returning customers, answering their questions or routing them to the appropriate channels/li liKeep customers ridiculously happy/li liPrint in 3D to your heart’s content/li /ul pstrongYou:/strong/p ul liLove to make your customer’s day by not only answering their questions, but also anticipating those to come/li liCan communicate with grace without being face to face with users/li liEasily make friends with new technology/li liHave a knack for problem solving and getting to the bottom of things/li liAre excited about learning and always want to know more/li /ul pstrongOur Perks:/strong/p ul liFlexible Out of Office Plan – Take time when you need it/li liOn-site parking amp; pre-tax commuter benefits/li liHealthy on-site lunches, snacks, beverages, amp; treats/li liRegular sponsored professional development opportunities/li liMany opt-in culture events across our diverse community/li liAnd of course… strongunlimited 3D prints/strong/li /ul pemWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.nbsp;/em/p pstrongemEven if you don't check every box, but see yourself contributing, please apply./em/strongem Help us build an inclusive community that will change the face of 3D printing./em/p