Emergency Department Patient Services Representative - Full-time

pspanspanspanUPMC Corporate Services is hiring a full-time Emergency Department Patient Services Representative to support patient registration at the front desk and bedside located at UPMC Cole./span/span/span/p pspanspanspanstrongStatus: Full-time, 40 hours/strong/span/span/span/p pspanspanspanstrongShift: days, evenings, nights/strong/span/span/span/p pspanspanspanstrongDays: Various days, including weekends and holidays./strong/span/span/span/p pspanspanspanAn Emergency Department Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, connecting patients to financial advocacy resources when appropriate, updating patient’s demographics and insurance coverage information, collecting consent signatures and promoting an overall culture of service excellence./span/span/span/p pbrspanspanspanbResponsibilities:/b/span/span/span/p ul lispanspanspanResponsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system./span/span/span/li lispanspanspanAccountable for accurate registration into the hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy.Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays./span/span/span/li lispanspanspanConfirm insurance eligibility, accountable for third-party reimbursement, and coordination of benefits to support a seamless billing process./span/span/span/li lispanspanspanCounsel patients regarding insurance coverage and expected financial liability. Collects and records patient payments, including co-payments, co-insurance, and deductibles on the day of service./span/span/span/li lispanspanspanProvide a warm greeting for all patients. Support and contribute to UPMC's core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions./span/span/span/li lispanspanspanProper patient identification to start the clinical record (utilizing biometrics if applicable)/span/span/span/li lispanspanspanFacilitator of financial gatekeeping with clinical partners./span/span/span/li lispanspanspanAccountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts./span/span/span/li lispanspanspanObtain or update necessary demographic and insurance-related information./span/span/span/li lispanspanspanWork independently to perform a timely patient interview and registration for services at the bedside./span/span/span/li lispanspanspanGenerate and complete all applicable forms and necessary communications. Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality./span/span/span/li lispanspanspanAbility to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities./span/span/span/li lispanspanspanAnticipate and respond to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances./span/span/span/li /ulbr pspanspanspanstrong/strong/span/span/span/p pspanspanspanstrongRequired Experience:/strong/span/span/span/p ul lispanspanspanCompletion of High School graduate or equivalent./span/span/spanbrspanspanspan/span/span/span/li /ul pspanspanspanstrongPreferred Experience:/strong/span/span/span/p ul lispanspanspanOne year of experience in a healthcare setting or six months in a UPMC Patient Access position is preferred./span/span/span/li lispanspanspanMedical Terminology, third-party healthcare coverage experience, and a strong understanding of managed care regulations are preferred./span/span/span/li lispanspanspanExperience with personal computer-based applications, other various office equipment, and proficient typing skills./span/span/span/li lispanspanspanExcellent interpersonal, written, and verbal communication skills are required./span/span/span/li lispanspanspanInitiative to work productively with minimal supervision./span/span/spanbrspanspanspan/span/span/span/li lispanspanspanAble to work well under pressure./span/span/span/li /ul pspanspanspanstrongLicensure, Certifications, and Clearances:/strong/span/span/span/p ul lispanspanspanACT 34strong/strong/span/span/span/li /ul pspanspanspanstrongUPMC is an Equal Opportunity Employer/Disability/Veteran/strong/span/span/span/p