Fall 2025 Merchandise Internship - Dollywood Theme Park - Seasonal - Full-time

pAt Dollywood Parks Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests./p pAsk anyone who has visited Dollywood Parks Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a Merchandise Intern for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand./p pWe want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Merchandise Intern checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator./p p /p pspanThe Inventory Control Technician is responsible for inventory management of various Merchandise locations across The Dollywood Company including but not limited to Dollywood Theme Park, Dollywood’s Splash Country, and Dollywood’s DreamMore Resort Spa. This is to be done in a manner consistent with the mission, values, and operating philosophies of the Dollywood Company./span/p pstrongSummary of Essential Functions and Responsibilities/strong/p ul lispanProcess inventory/price adjustments, open SKUs, negative on hand, hot keys, ticket requests, promotions, markdowns and mark-offs for all required locations/span/li lispanProcess all raw material, food, photo, and games transfers/span/li lispanResponsible for all aspects of mid-period and period-end physical inventories —freeze inventories, generate count sheets, input counts, print discrepancy reports, finalize counts in system. Follow up/correct any large discrepancies with corresponding location leadership/span/li lispanPartner with Finance division including account research, accuracy of journal entries and period end procedures: provide accurate explanations/back-up paperwork and make necessary corrections to inventory based on PL discussions, D900 transfers, shrink reserve and accruals/span/li lispanResponsible for production data entry, maintaining updating production recipes and item codes with leadership direction/span/li lispanPartner with Culinary division for invoice discrepancies, vendor credits and updating product cost/span/li lispanGenerate, auto-distribute and maintain weekly, period end and year end reports/span/li lispanLead Merchandise team in scheduled cycle counts and annual physical inventory; partner with Finance on timing, audits, accurate completion and record maintenance/span/li lispanProvide administrative support: plan and execute host celebrations, process incoming/outgoing mail, purchase supplies, keep all communication boards current and relevant/span/li lispanFacilitate requests from leadership team to source product, gather item specifications and pricing to establish vendors, maintain sales records, catalogs and purchase history/span/li lispanAnalyze product usage and sell through to determine replenishment needs/span/li lispanData entry and provide purchase order copy to vendor via JDEdwards and Pronto systems/span/li lispanEnsure timely delivery of merchandise through consistent communication and follow up with vendors, warehouse and merchandise stakeholders/span/li lispanProcess mail orders including guest correspondence, payment processing and overall communication through delivery/span/li liManagement retains the discretion to change and/or add to these duties at any time. /li /ul p /p pstrongEducation and Experience Required/strong/p ul lispanMust be at least 18 years of age./span/li lispanHigh school diploma or Equivalent, Required./span/li lispanTwo (2) years office experience, Required/span/li lispanProficiency with common software required. Experience with AS400, JD Edwards and Pronto Thinclient preferred/span/li lispan1-2 years experience conducting and maintaining inventory is highly preferred/span /li /ul p /p pstrongKnowledge, Skills, and Abilities/strong/p ul lispanMust be able to prioritize and complete work assignments on a timely basis/span/li lispanMust maintain strict confidentiality and judgment regarding privileged information/span/li lispanMust reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work/span/li lispanMust be self-motivated and disciplined/span/li lispanMust display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable./span/li lispanMust be committed to continuous improvement./span/li lispanMust have professional appearance with good personal hygiene/span/li lispanMust promote and support a “team” work environment by cooperating and helping co-workers/span/li lispanMust adapt to changes easily/span/li lispanMust enjoy a fast-paced, dynamic environment/span/li lispanMust show appreciation to others/span/li lispanMust be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines/span/li lispanMust be able to utilize effective communication, problem solving, conflict management and interpersonal skills/span/li lispanMust reflect Dollywood’s core values through the lens of dignity and respect. /span/li lispanAble to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable./span/li lispanAble to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees/span/li lispanMust have manual dexterity necessary to complete all job duties/span/li lispanAble to maintain good personal hygiene/span/li lispanAble to get along with other employees to work out problems and resolve conflicts/span/li lispanAble to comprehend instructions and retain information/span/li lispanAble to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays/span/li lispanAble to be productive in a fast-paced, dynamic environment/span/li lispanAble to be flexible to handle frequent changes in priorities/span/li lispanAble to prioritize tasks and complete assignments on time/span/li lispanAble to operate/drive a company vehicle with valid TN driver’s license/span/li lispanAble to add, subtract, multiply and divide with accuracy./span/li lispanAble to lift up to 50 pounds, with assistance./span/li lispanAble to communicate effectively using standard English grammar and punctuation/span/li lispanAble to tolerate temperatures of 0 to 140 degrees./span/li lispanAble to work outdoors./span/li lispanAbility to have finger movement to use computer and other office equipment./span/li lispanAbility to work unsupervised./span/li lispanAble to work with others in a friendly, positive manner/span/li lispanAbility to sit for long periods of time/span/li lispanAbility to comprehend instructions and retain information/span/li lispanAbility to tolerate high level of stress/span/li lispanAbility to move around in office, climb stairs, and walk to other offices on park./span/li lispanAbility to smile and maintain eye contact when greeting visitors to create a positive and friendly atmosphere./span/li lispanAble to remember and analyze information to make good decisions./span/li lispanAbility to maintain required attendance to include any required overtime./span/li lispanAbility to work in a wide range of climate and temperature variations./span/li lispanAble to perform other functions as assigned./span/li /ul pspan /span/p ul/ul pstrongThe Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world. /strong/p