Urgent Care - Medical Receptionist

div class="content-intro"pspan class="TextRun SCXW85755731 BCX0" lang="EN-US" data-contrast="none"span class="NormalTextRun SCXW85755731 BCX0"At /spanspan class="NormalTextRun SCXW85755731 BCX0"ConvenientMD/spanspan class="NormalTextRun SCXW85755731 BCX0", /spanspan class="NormalTextRun SCXW85755731 BCX0"we’re/spanspan class="NormalTextRun SCXW85755731 BCX0" on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, /spanspan class="NormalTextRun SCXW85755731 BCX0"we’re/spanspan class="NormalTextRun SCXW85755731 BCX0" building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another./span/spanspan class="EOP SCXW85755731 BCX0" data-ccp-props="{quot;201341983quot;:0,quot;335559739quot;:0,quot;335559740quot;:240}"nbsp;/span/p/divh3strongThe Opportunitynbsp;/strong/h3 pspan data-contrast="auto"span data-ccp-parastyle="No Spacing"As a Medical Receptionist, you will be the first face a patient or visitor sees when they walk into one of our clinics. Working alongside the clinical team, you will /spanspan data-ccp-parastyle="No Spacing"be responsible for/spanspan data-ccp-parastyle="No Spacing" greeting patients and visitors, completing patient registration, updating new and existing patient records, collecting payment, and ensuring patients with or without pre-existing reservations are seen /spanspan data-ccp-parastyle="No Spacing"in a timely manner/spanspan data-ccp-parastyle="No Spacing"./spanspan data-ccp-parastyle="No Spacing"nbsp;/span/spanspan data-ccp-props="{quot;201341983quot;:0,quot;335559739quot;:0,quot;335559740quot;:240}"nbsp;/span/p pspan data-contrast="auto"span data-ccp-parastyle="No Spacing"This is the perfect opportunity for someone /spanspan data-ccp-parastyle="No Spacing"who's/spanspan data-ccp-parastyle="No Spacing" looking to get their foot in the door at a growing medical company or someone looking to kickstart their career in customer service or the medical field. If you enjoy working with people, staying organized, and are a pro at multi-tasking, we encourage you to apply/spanspan data-ccp-parastyle="No Spacing"!nbsp;nbsp;/spanspan data-ccp-parastyle="No Spacing"nbsp;/span/spanspan data-ccp-props="{quot;201341983quot;:0,quot;335559739quot;:0,quot;335559740quot;:240}"nbsp;/span/p h3strongYour Impactnbsp;/strong/h3 ul lispan data-contrast="auto"span data-ccp-parastyle="No Spacing"strongPatient Interaction: /strongEngage with patients in a welcoming and professional manner, addressing inquiries and /spanspan data-ccp-parastyle="No Spacing"providing assistance/spanspan data-ccp-parastyle="No Spacing" both in person and over the phone./spanspan data-ccp-parastyle="No Spacing"nbsp;/span/span ul lispan data-ccp-parastyle="No Spacing"Welcome and greet patients to the clinic with a friendly and professional demeanor./span/li lispan data-ccp-parastyle="No Spacing"Register patients efficiently, ensuring completion of all required forms withnbsp;/spanspan data-ccp-parastyle="No Spacing"accurate/spanspan data-ccp-parastyle="No Spacing" information./span/li lispan data-ccp-parastyle="No Spacing"Handle insurance and billing inquiries, providing clear and concise information to patients./span/li lispan data-ccp-parastyle="No Spacing"Aid ill or distraught patients as necessary and with available resources/spanspan data-ccp-parastyle="No Spacing"./span/li /ul /li lispan data-ccp-parastyle="No Spacing"strongPayment Collection: /strongCollect payments, insurance co-pays, and prescription charges following clinic financial policies./span ul lispan data-ccp-parastyle="No Spacing"Proactively and confidently request a card on file, follow-up on patient balances, and ensurenbsp;/spanspan data-ccp-parastyle="No Spacing"timely/spanspan data-ccp-parastyle="No Spacing" patient payments./span/li /ul /li lispan data-ccp-parastyle="No Spacing"strongClinic Coordination amp; Collaboration: /strongCollaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations, contributing to a positive and organized environment/spanspan data-ccp-parastyle="No Spacing"./span ul lispan data-ccp-parastyle="No Spacing"Manage patient reservations (online and walk-in) and registration,nbsp;/spanspan data-ccp-parastyle="No Spacing"optimizing/spanspan data-ccp-parastyle="No Spacing" patient satisfaction and provider schedules./span/li lispan data-ccp-parastyle="No Spacing"Assist/spanspan data-ccp-parastyle="No Spacing" in scheduling specialist referrals as needed for patient follow-up./span/li lispan data-ccp-parastyle="No Spacing"Work with attention to detail in all tasks, navigating between multiple software systems to follow protocolsnbsp;/spanspan data-ccp-parastyle="No Spacing"established/spanspan data-ccp-parastyle="No Spacing" by our occupational health partners in support of our Employer Services team./span/li /ul /li listrongspan data-ccp-parastyle="No Spacing"Front Desk Management:/span/strong ul lispan data-ccp-parastyle="No Spacing"Answer and direct phone calls in a professional andnbsp;/spanspan data-ccp-parastyle="No Spacing"timely/spanspan data-ccp-parastyle="No Spacing" manner./span/li lispan data-ccp-parastyle="No Spacing"Keep the reception area organized and tidy, creating a welcoming environment for patients./span/li lispan data-ccp-parastyle="No Spacing"Perform various administrative duties, including photocopying, filing, andnbsp;/spanspan data-ccp-parastyle="No Spacing"maintaining/spanspan data-ccp-parastyle="No Spacing" daily activity logs./span/li /ul /li listrongspan data-ccp-parastyle="No Spacing"CMD Technology amp; Offerings Expert:/span/strong ul lispan data-ccp-parastyle="No Spacing"Become familiar with scope of services provided at CMD and costs affiliated with all services./span/li lispan data-ccp-parastyle="No Spacing"Navigate andnbsp;/spanspan data-ccp-parastyle="No Spacing"utilize/spanspan data-ccp-parastyle="No Spacing" various software systems for reservation scheduling and electronic medical records./spanspan data-ccp-parastyle="No Spacing"nbsp;/spanspan data-ccp-props="{quot;201341983quot;:0,quot;335559739quot;:0,quot;335559740quot;:240}"nbsp;/span/li /ul /li /ul h3strongRequired Availabilitynbsp;/strong/h3 ul lispan data-contrast="auto"span data-ccp-parastyle="No Spacing"Must be able to work 12-hour shifts in consecutive and or non-consecutive days:/span/span ul lispan data-ccp-parastyle="No Spacing"For full-time: Must be able to work three (3) 12-hour shifts a week with at least four (4) shifts a month on a Saturday or Sunday./spanspan data-ccp-parastyle="No Spacing"nbsp;/span/li lispan data-ccp-parastyle="No Spacing"For part-time: Must be able to work two (2) 12-hour shifts per week with at least two (2) shifts a month on a Saturday or Sunday./spanspan data-ccp-parastyle="No Spacing"nbsp;/span/li lispan data-ccp-parastyle="No Spacing"For per diem: Must be able to work four (4) 12-hour shifts per month, ideally working one (1) shift each week./spanspan data-ccp-parastyle="No Spacing"nbsp;/span/li /ul /li lispan data-ccp-parastyle="No Spacing"Flexibility to work nights, weekends, holidays./spanspan data-ccp-parastyle="No Spacing"nbsp;/span/li lispan data-ccp-parastyle="No Spacing"When needed,nbsp;/spanspan data-ccp-parastyle="No Spacing"must/spanspan data-ccp-parastyle="No Spacing" be able to work at a minimum of three (3) other ConvenientMD locations within a one (1) hour travel distance from your primary clinic./span/li lispan data-ccp-parastyle="No Spacing"Required to travel for training shifts which will occur outside of your primary clinic within a one (1) hour commute./spanspan data-ccp-parastyle="No Spacing"nbsp;/spanspan data-ccp-props="{quot;201341983quot;:0,quot;335559739quot;:0,quot;335559740quot;:240}"nbsp;/span/li /ul h3strongWho You Arenbsp;/strong/h3 ul lispan data-contrast="auto"span data-ccp-parastyle="No Spacing"strongemEducation:/em /strongHigh School Diploma or GED required/spanspan data-ccp-parastyle="No Spacing"./span/span/li lispan data-ccp-parastyle="No Spacing"strongemProactive and confident communicator (written and verbal): /em/strongForeshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients/spanspan data-ccp-parastyle="No Spacing"./span/li lispan data-ccp-parastyle="No Spacing"strongemDetail-oriented with excellent organizational skills: /em/strongAbility to juggle and prioritize multiple high-priority tasks and handle a fast-paced work environment./span/li lispan data-ccp-parastyle="No Spacing"strongemCompassionate, authentic, and patient focused: /em/strongSupports patients through kindness;nbsp;/spanspan data-ccp-parastyle="No Spacing"demonstrating/spanspan data-ccp-parastyle="No Spacing" understanding for others and contributing to the creating a community of belonging./span/li lispan data-ccp-parastyle="No Spacing"emstrongTechnically savvy: /strong/emProficient with Microsoft Office Suite or related software./span/li lispan data-ccp-parastyle="No Spacing"emstrongEffective communicator and cross collaborator:/strong/em Ability tonbsp;/spanspan data-ccp-parastyle="No Spacing"establish/spanspan data-ccp-parastyle="No Spacing" and maintain positive relationships with patients, team members, and stakeholders across the organization./span/li lispan data-ccp-parastyle="No Spacing"emstrongExcellent team player: /strong/emYou enjoy collaborating with others and being a part ofnbsp;/spanspan data-ccp-parastyle="No Spacing"a strong team/spanspan data-ccp-parastyle="No Spacing" dynamic./span/li lispan data-ccp-parastyle="No Spacing"emstrongDriven and self-motivated:/strong/em Capable of working independently,nbsp;/spanspan data-ccp-parastyle="No Spacing"possess/spanspan data-ccp-parastyle="No Spacing" a level of initiative and enthusiasm to help drive results. Actively /spanspan data-ccp-parastyle="No Spacing"identifying/spanspan data-ccp-parastyle="No Spacing" better ways of working. Uses resourced to achieve the best outcomes for patients, the team, and the organization./span/li lispan data-ccp-parastyle="No Spacing"emstrongStrong analytical and problem-solving skills: /strong/emAble tonbsp;/spanspan data-ccp-parastyle="No Spacing"comprehend/spanspan data-ccp-parastyle="No Spacing", interpret, and apply the /spanspan data-ccp-parastyle="No Spacing"appropriate sections/spanspan data-ccp-parastyle="No Spacing" of applicable laws, guidelines, regulations, ordinances, and policies./span/li lispan data-ccp-parastyle="No Spacing"emstrongTrustworthy:/strong/em Ability tonbsp;/spanspan data-ccp-parastyle="No Spacing"maintain/spanspan data-ccp-parastyle="No Spacing" confidentiality and handle all patient information /spanspan data-ccp-parastyle="No Spacing"in accordance with/spanspan data-ccp-parastyle="No Spacing" HIPAA regulations./spanspan data-ccp-parastyle="No Spacing"nbsp;/spanspan data-ccp-props="{quot;201341983quot;:0,quot;335559739quot;:0,quot;335559740quot;:240}"nbsp;/span/li /ul h3strongBonus Qualificationsnbsp;/strong/h3 ul lispan data-contrast="auto"span data-ccp-parastyle="No Spacing"Medical Receptionist certification/span/span/li lispan data-ccp-parastyle="No Spacing"Previous/spanspan data-ccp-parastyle="No Spacing" experience in a medical receptionist role or similar customer service position/span/li lispan data-ccp-parastyle="No Spacing"Familiarity/spanspan data-ccp-parastyle="No Spacing" with medical terminology and basic knowledge of insurance processes/span/li lispan data-ccp-parastyle="No Spacing"Experience using electronic records management software and other related programs used for medical registration and collection of HIPAA documentation/span/li lispan data-ccp-parastyle="No Spacing"Experience working with insurance billing and coding information/span/li /uldiv class="content-conclusion"pstrongWhy ConvenientMD?nbsp;/strong/p ul liCollaborative team environment that encourages professional growth/li liUrgent care services at no cost to our team members and their families/li liExtensive benefit offerings including health, dental,nbsp;and vision coverage, company paidnbsp;short-termnbsp;disability,nbsp;and optional pet insurance/li li401k match after one year of servicenbsp;/li liAccess to our primary care (depending on location)/li liEducational Alliance with Purdue University Global and reduced tuition rates for team members and their familiesnbsp;/li liEmployernbsp;rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, andnbsp;more/li /ul pemThere's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role. We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you.nbsp;/em/p pIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability./p/div