Bilingual - Customer Support/Administrative Dispatcher (Temp-to-Hire)

Job Summary We are seeking an experienced Customer Support/Administrative Dispatcher on behalf of our client!

This role is essential in ensuring exceptional client experiences and fostering strong relationships with their clients and diverse customer base.

The ideal candidate will be fluent in both English and Spanish, possess excellent communication skills, and have a strong background in customer service and sales.

This is a Temp-to-Hire position! You will have a 3-month evaluation period before being hired on permanently!

Responsibilities

• Receive incoming calls in professional and courteous manner
• Call potential customers to explain the company services and solicit business
• Assist with the scheduling of services
• Notify customers of service call status and follow up with customers after the work is completed
• Collect all monies from all sources
• Clerical duty as required including customer and job data entry
• Perform other duties as required. These duties may include job functions that are outside the scope of normal job duties.

Skills

• Proven experience in dispatching/customer service in plumbing-related services.
• Strong communication skills, both verbal and written, in English and Spanish
• Proficiency in using computerized systems for tracking client interactions and managing data.
• Excellent phone etiquette with the ability to communicate effectively with clients from diverse backgrounds.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Experience in client services is preferred.
• Ability to type efficiently while maintaining attention to detail.

Our client hires people who set high standards for themselves and wants to be part of a team that values Respect, Integrity, with Customer focus, while Having fun in the process!