Spanish Speaking Customer Support for Food Delivery Service Department - Full-time

Mercier Consultancy is thrilled to announce an opening for a Spanish Speaking Customer Support Representative for our Client's Food Delivery Service Department! In this important Junior role, you will be the first point of contact for our Spanish-speaking customers, providing them with exceptional support and assistance as they navigate our food delivery platform. Your language proficiency will be crucial in ensuring that our clients receive the best possible service.

This position is perfect for individuals who have a passion for customer service and a love for food. You will be instrumental in helping customers with their orders, addressing their inquiries, and ensuring a delightful delivery experience.

Responsibilities

• Respond to customer inquiries in Spanish via phone, email, and chat
• Assist clients with questions regarding their orders, delivery statuses, and menu options
• Document customer interactions and resolutions accurately in our CRM system
• Work closely with delivery and operations teams to resolve any issues
• Provide customers with information about promotions, new menu items, and best practices for using the service
• Gather feedback from customers to help enhance service quality
• Participate in training sessions to remain updated on service features and policies

Requirements

• Fluency in Spanish and English, both written and verbal
• Previous experience in customer support, especially in the food service or delivery industry
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A customer-focused mindset with a dedication to service excellence
• Ability to handle multiple inquiries in a fast-paced environment
• Familiarity with customer support software and tools

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...