Service Manager Developer/Analyst

HP Service Manager

Micro Focus Service Manager Developer /Analyst 

Woodlawn, MD||  GC/US Citizens only

Bachelor"s Degree in Science and 14 years of relevant work experience (or) Master"s Degree with 12 years of
relevant experience

Description of Work: 
 Develops computer systems specifications that address business requirements and that fit with the company's
system architecture standards.
  Establishes and documents system parameters and formats, ensures hardware and software systems
compatibility and coordinates and/or modifies system parameters in terms of existing and projected computer
capacity and capabilities.
 Revises existing systems and procedures to correct deficiencies and maintain more effective workflow
processes, data handling, and input/output requirements.
 Work with the agency technical and business resources to gather, evaluate and translate requirements into
technical software program specifications using Service Manager supplied procedures and guidelines.
 Develop reports in MS Word outlining the requirements gathered and determine feasibility
 Assist in designing and implementing request management workflows using Micro Focus (HP) Service Manager
Process Design software
 Develop flow charts of the specifications and a detailed design plans that explain the configuration (including any
customization changes necessary) to implement all feasible requirements and how to make those changes in the
Service Manager software
 Design, develop, test, document and implement solutions using Service Manager to meet requirements.
 Be responsible for written and oral communications, as well as oral presentations, in order to communicate
technical topics to management and nontechnical audiences
 Ensure all user-facing interface elements must be compliant with Section 508 of the Americans with Disabilities
Act.
 Perform administrative functions such as granting requestors access to workflows, setting up proper Request
profiles, associating necessary profiles to various users and configuring user menus so that the requested
workflows are easily accessible in Service Manager

Basic Qualifications: 
Minimum knowledge, skills, abilities needed.
 Bachelor"s Degree in Science and 14 years of relevant work experience; Master"s Degree with 12 years of
relevant experience; or a minimum 18 years of relevant work experience in lieu of a degree
 3+ years of experience or more with Micro Focus (HP) Service Manager experience especially in the requirement
management module
 3+ years of experience or more using JavaScript
 3 years of experience or more with Micro Focus Release Control
 2 years of experience or more with Process Designer
 Must be US Citizen or US Permanent Resident (Green card holder)
 Must be able to obtain a public trust or higher clearance

Preferred Qualifications: 
Candidates with these skills will be given preferential consideration.
 2 years of experience or more with Universal Configuration Management Database (UCMDB)
 2 years of experience or more designing and implementing workflows with Service Now