Italian-Speaking Video Streaming Experts in Athens - Full-time

Mercier Consultancy is seeking enthusiastic Italian-Speaking Video Streaming Experts to join our team in Athens! In this pivotal role, you will be responsible for providing outstanding support to our Italian-speaking clients, helping them operate our state-of-the-art video streaming platform effectively. Your expertise and customer service skills will ensure that our clients enjoy a seamless and enriching experience.

Key Responsibilities

• Offer exceptional customer support to Italian-speaking users through various communication channels such as phone, email, and chat.
• Assist clients with inquiries related to account setup, platform features, and content availability.
• Troubleshoot and resolve technical issues efficiently, guiding customers toward effective solutions.
• Educate users on platform functionalities, helping them navigate the interface and manage subscriptions and billing inquiries.
• Collect and analyze customer feedback to inform service improvements and enhance user satisfaction.
• Collaborate with internal departments to ensure high levels of customer satisfaction and resolve complex issues effectively.
• Stay updated on the latest trends in the video streaming industry to provide informed assistance to clients.

Requirements

• Fluency in Italian and English, with strong verbal and written communication skills in both languages.
• Relevant experience in customer service or a similar role, preferably in the tech or video streaming industry.
• Understanding of video streaming technologies and digital content management.
• Strong analytical and problem-solving skills for addressing client challenges efficiently.
• Excellent interpersonal skills to build positive relationships with clients and understand their needs.
• Ability to work independently and collaboratively in a dynamic team environment.
• Familiarity with customer support software and CRM systems is a plus.
• Willingness to work flexible hours, including evenings and weekends, to meet client needs.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( flight, transfer and hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...