Retail Service Specialist - Full-time

p style="text-align:left"Compensation Pay Range:/p$16.50 - $24.50p style="text-align:left"iThe actual hourly rate will equal or exceed the required minimum wage applicable to the job location.  Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. /i/pp style="text-align:inherit"/pp style="text-align:inherit"/ppspanThe Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager. /span/pp/ppBilingual candidates encouraged to apply./pp/ppbESSENTIAL JOB FUNCTIONS/b/ppLead store team members in providing excellent customer service to retail and professional customers./ppSupervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)/ppEnsure telephone is answered according to company policy./ppEnsure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed./ppEnsure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger./ppEnsure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly./ppEnsure all merchandise, including core charges and warranties, are invoiced before product leaves the store./ppEnsure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned./ppEnsure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy./ppPerform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area./ppAll other duties as assigned./pp/ppbSKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES/b/ph2Required:/h2pStrong communication skills/ppAbility to obtain RSS Certification/ph2Desired:/h2pRetail sales experience, preferably in auto parts/ppAutomotive systems and repair knowledge/ppASE Certification/ppFluency in multiple languages (Spanish is highly desired)/pp style="text-align:inherit"/pp style="text-align:left"O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization. /pp style="text-align:inherit"/pp style="text-align:left"bTotal Compensation Package:/b/pullip style="text-align:left"Competitive Wages amp; Paid Time Off/p/lilip style="text-align:left"Stock Purchase Plan amp; 401k with Employer Contributions Starting Day One/p/lilip style="text-align:left"Medical, Dental, amp; Vision Insurance with Optional Flexible Spending Account (FSA)/p/lilip style="text-align:left"Team Member Health/Wellbeing Programs/p/lilip style="text-align:left"Tuition Educational Assistance Programs/p/lilip style="text-align:left"Opportunities for Career Growth/p/li/ulp/ppiO’Reilly Auto Parts is an equal opportunity employer. /iispanThe Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable./span/i/pp/ppiQualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: /ia href="mailto:rar#64;oreillyauto.com" target="_blank"ispanrar#64;oreillyauto.com/span/i/ai or call 417-862-2674, ext. 68901, and provide your requested accommodation, and position details. /i/p