Veterinary Receptionist

Overview: p style="margin: 0px; padding: 0px; color: windowtext; text-align: center;"span style="font-family: calibri, sans-serif; font-size: 14pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"strongimg src="https://mvetpartners.icims.com/icims2/servlet/icims2?module=AppInertaction=downloadid=382104hashed=1170330101" alt="Ottawa Animal Logo" //strong/span/span/pp style="margin: 0px; padding: 0px; color: windowtext; text-align: center;"span style="font-family: calibri, sans-serif; font-size: 14pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"strongimg src="https://mvetpartners.icims.com/icims2/servlet/icims2?module=AppInertaction=downloadid=384131hashed=1439505677" alt="AAHA Logo" //strong/span/span/pp style="margin: 0px; padding: 0px; color: windowtext; text-align: center;" /pp style="margin: 0px; padding: 0px; color: windowtext; text-align: center;"span style="font-family: calibri, sans-serif; font-size: 14pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"strongOttawa Animal Hospital East /stronghas an opportunity for a /span/span/pp style="margin: 0px; padding: 0px; color: windowtext; text-align: center;"span style="font-family: calibri, sans-serif; font-size: 14pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"strongExperienced Veterinary /strong/spanstrongReceptionist /strongspan style="margin: 0px; padding: 0px;" data-contrast="auto"to join our team!/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" /span/span/pp style="margin: 0px; padding: 0px; color: windowtext;"span style="margin: 0px; padding: 0px; font-size: 12pt; font-family: calibri, sans-serif;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" /span/pp style="margin: 0px; padding: 0px; color: windowtext; text-align: center;"span style="margin: 0px; padding: 0px; font-size: 12pt; font-family: calibri, sans-serif;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"span style="font-family: calibri, sans-serif; font-size: 12pt;"emOttawa Animal Hospital East West is a full-service, AAHA accredited veterinary medical facility, located in Holland, MI. We are committed to promoting responsible pet ownership, preventative health care and health-related educational opportunities for our clients. Your pets’ health and well being are very important to us, and we take every possible measure to give your animals the care they deserve. With our five skilled doctors on staff, we have over 100 years of veterinary experience to utilize for our patients/em./span/span/pp style="margin: 0px; padding: 0px; color: windowtext; text-align: center;" /pp style="margin: 0px; padding: 0px; color: windowtext; text-align: center;"strongspan style="font-family: calibri, sans-serif; font-size: 12pt;"AAHA Accredited 🐾 Feline Friendly 🐾Fear Free Certified Staff/span/strong/pp style="margin: 0px; padding: 0px; color: windowtext; text-align: center;"strongspan style="font-family: calibri, sans-serif; font-size: 12pt;"🐾Fast Paced 🐾High Volume Clinic/span/strong/pp style="margin: 0px; padding: 0px; color: windowtext;" /pp style="margin: 0px; padding: 0px; color: windowtext;"span style="font-size: 12pt; font-family: calibri, sans-serif;"strongspan style="margin: 0px; padding: 0px;" data-contrast="auto"Location:  /span/strong2691 120th Ave.,Holland, Michigan 49424 (East); 620 Butternut Dr., Holland, Michigan 49424/span/pp style="margin: 0px; padding: 0px; color: windowtext;" /pp style="margin: 0px; padding: 0px; color: windowtext;"span style="font-size: 12pt; font-family: calibri, sans-serif;"strongspan style="margin: 0px; padding: 0px;" data-contrast="auto"Shift Details:/span/strongspan style="margin: 0px; padding: 0px;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"  This is a full time position (30+ hours/week).  Saturdays are required./span/span/ppre class="preField"span style="font-family: calibri, sans-serif; font-size: 12pt;"strongEast Location:/strong Monday-Thursday 7am-7pm, Friday 7am-6pm, Saturday 7am-12pmbr /strongWest Location: /strongMonday-Tuesday 8am - 5pm, Wednesday-Friday 5pm-9pm br /br /strongPay Range: /strong$15.00 - $18.00/hour em(based on experience)/embr //span/prep style="margin: 0in; font-family: calibri; font-size: 12.0pt;"span style="font-weight: bold;"What We Offer:/span/pp style="margin: 0in; font-size: 12.0pt; color: #252525;"span style="font-family: 'Segoe UI Emoji';"🐾span style="font-family: calibri, sans-serif;"Exotic Holistic care/span/span/pp style="margin: 0in; font-size: 12.0pt; color: #252525;"span style="font-family: 'Segoe UI Emoji';"🐾span style="font-family: calibri, sans-serif;"Acupuncture Laser Therapy/span/span/pp style="margin: 0in; font-size: 12.0pt; color: #252525;"span style="font-family: calibri;"🐾A dynamic and supportive team environment where collaboration and compassion are valued. /span/pp style="margin: 0in; font-size: 12.0pt; color: #252525;"span style="font-family: 'Segoe UI Emoji';"🐾/spanspan style="font-family: calibri;" Opportunities for growth and advancement within our rapidly expanding practice./span/pp style="margin: 0in; font-size: 12.0pt; color: #252525;"span style="font-family: 'Segoe UI Emoji';"🐾/spanspan style="font-family: calibri;" Get the work-life balance you deserve with a great schedule/span/pp style="margin: 0in; font-size: 12.0pt; color: #252525;"span style="font-family: 'Segoe UI Emoji';"🐾/spanspan style="font-family: calibri;" Competitive compensation and benefits package, including medical, dental, and vision coverage./span/pp style="margin: 0in; font-size: 12.0pt;"span style="font-family: 'Segoe UI Emoji'; color: #252525;"🐾 /spanspan style="font-family: calibri;"401K plan with company match/span/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 12pt;"strongspan class="TextRun SCXW257295169 BCX0" data-contrast="none"span class="NormalTextRun SCXW257295169 BCX0"Job Summary: /span/span/strongspan class="TextRun SCXW257295169 BCX0" data-contrast="none"span class="NormalTextRun SCXW257295169 BCX0"span class="NormalTextRun BCX0 SCXW183820809"The /span/span/spanspan class="TextRun SCXW257295169 BCX0" data-contrast="none"span class="NormalTextRun SCXW257295169 BCX0"span class="NormalTextRun BCX0 SCXW183820809"Receptionist/spanspan class="NormalTextRun BCX0 SCXW183820809" is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The /spanspan class="NormalTextRun BCX0 SCXW183820809"Receptionist /spanspan class="NormalTextRun BCX0 SCXW183820809"must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The /spanspan class="NormalTextRun BCX0 SCXW183820809"Receptionist /spanspan class="NormalTextRun BCX0 SCXW183820809"will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care./span/span/span/span/p Responsibilities: p style="margin: 0px;"span style="font-family: calibri, sans-serif; font-size: 12pt;"strongHow you'll make an impact: /strong/span/pp style="margin: 0px;" /pul style="margin: 0px; padding: 0px; font-family: verdana;"li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt; font-family: 'Times New Roman', 'Times New Roman_MSFontService', serif;" data-leveltext="" data-font="Symbol" data-listid="35" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"span style="font-family: calibri, sans-serif; font-size: 12pt;"span style="margin: 0px; padding: 0px; color: #0e101a;" data-contrast="none"span style="margin: 0px; padding: 0px;"Maintain and uphold/spanspan style="margin: 0px; padding: 0px;" the/spanspan style="margin: 0px; padding: 0px;" Core Values and Mission Statement of MVP./span/spanspan style="margin: 0px; padding: 0px; color: #0e101a;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" /span/span/li/ulul style="margin: 0px; padding: 0px; font-family: verdana;"li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt;" data-leveltext="" data-font="Symbol" data-listid="35" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"span style="font-family: calibri, sans-serif; font-size: 12pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"span style="margin: 0px; padding: 0px;"Greet clients and pets by name with a smile and a positive, solution-oriented attitude./span/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" /span/span/lili style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt;" data-leveltext="" data-font="Symbol" data-listid="35" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"span style="font-family: calibri, sans-serif; font-size: 12pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"span style="margin: 0px; padding: 0px;"Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases. /span/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" /span/span/lili style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt;" data-leveltext="" data-font="Symbol" data-listid="35" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"span style="font-family: calibri, sans-serif; font-size: 12pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"span style="margin: 0px; padding: 0px;"Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information. /span/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" /span/span/lili style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt;" data-leveltext="" data-font="Symbol" data-listid="35" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"span style="font-family: calibri, sans-serif; font-size: 12pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"span style="margin: 0px; padding: 0px;"Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls. /span/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" /span/span/lili style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt;" data-leveltext="" data-font="Symbol" data-listid="35" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1"span style="font-family: calibri, sans-serif; font-size: 12pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"span style="margin: 0px; padding: 0px;"Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information. /span/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" /span/span/li/ulul style="margin: 0px; padding: 0px; font-family: verdana;"li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt;" data-leveltext="" data-font="Symbol" data-listid="35" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"span style="font-family: calibri, sans-serif; font-size: 12pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"span style="margin: 0px; padding: 0px;"Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients. /span/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" /span/span/lili style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt;" data-leveltext="" data-font="Symbol" data-listid="35" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"span style="font-family: calibri, sans-serif; font-size: 12pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"span style="margin: 0px; padding: 0px;"Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks. /span/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" /span/span/lili style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt;" data-leveltext="" data-font="Symbol" data-listid="35" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"span style="font-family: calibri, sans-serif; font-size: 12pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"span style="margin: 0px; padding: 0px;"Verify the eligibility of clients with charge accounts. /span/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" /span/span/lili style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt;" data-leveltext="" data-font="Symbol" data-listid="35" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"span style="font-family: calibri, sans-serif; font-size: 12pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"span style="margin: 0px; padding: 0px;"Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records. /span/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" /span/span/lili style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt;" data-leveltext="" data-font="Symbol" data-listid="35" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1"span style="font-family: calibri, sans-serif; font-size: 12pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"span style="margin: 0px; padding: 0px;"Fill prescriptions refill forms and provide routine administrations instructions to clients. /span/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" /span/span/li/ulul style="margin: 0px; padding: 0px; font-family: verdana;"li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt;" data-leveltext="" data-font="Symbol" data-listid="35" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"span style="font-family: calibri, sans-serif; font-size: 12pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"span style="margin: 0px; padding: 0px;"Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items./span/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" /span/span/li/ulp style="margin: 0px 0px 0px 48px; padding: 0px; color: windowtext;"span style="margin: 0px; padding: 0px; font-size: 12pt; font-family: 'Times New Roman', 'Times New Roman_EmbeddedFont', 'Times New Roman_MSFontService', serif; color: #0e101a;" data-ccp-props="{"201341983":0,"335559685":720,"335559739":0,"335559740":240}" /span/p Qualifications: p style="margin: 0px;"strongspan style="font-family: calibri, sans-serif; font-size: 12pt;"span class="TextRun SCXW264857458 BCX0" data-contrast="auto"span class="NormalTextRun SCXW264857458 BCX0"Required Knowledge, Skills and Abilities:/span/spanspan class="EOP BookmarkStart BookmarkEnd SCXW264857458 BCX0" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" /span/span/strong/pp style="margin: 0px;" /pul style="margin: 0px; padding: 0px; font-family: verdana;"li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt;" data-leveltext="" data-font="Symbol" data-listid="36" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"span style="font-family: calibri, sans-serif; font-size: 12pt;"span style="margin: 0px; padding: 0px; color: #000000;" data-contrast="none"span style="margin: 0px; padding: 0px;"Demonstrated commitment/spanspan style="margin: 0px; padding: 0px;" to /spanspan style="margin: 0px; padding: 0px;"MVP/spanspan style="margin: 0px; padding: 0px;" core values/spanspan style="margin: 0px; padding: 0px;"./span/spanspan style="margin: 0px; padding: 0px; color: #000000;" data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}" /span/span/lili style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt;" data-leveltext="" data-font="Symbol" data-listid="36" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"span style="font-family: calibri, sans-serif; font-size: 12pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"span style="margin: 0px; padding: 0px;"Computer knowledge required- keyboarding and use of communication tools (e-mail/internet). /span/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" /span/span/lili style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt;" data-leveltext="" data-font="Symbol" data-listid="36" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"span style="font-family: calibri, sans-serif; font-size: 12pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"span style="margin: 0px; padding: 0px;"Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning. /span/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" /span/span/lili style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt;" data-leveltext="" data-font="Symbol" data-listid="36" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"span style="font-family: calibri, sans-serif; font-size: 12pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"span style="margin: 0px; padding: 0px;"Must have excellent spelling and grammar. /span/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" /span/span/lili style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt;" data-leveltext="" data-font="Symbol" data-listid="36" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1"span style="font-family: calibri, sans-serif; font-size: 12pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"span style="margin: 0px; padding: 0px;"Ability to handle varied and sometimes difficult conditions/spanspan style="margin: 0px; padding: 0px;";/spanspan style="margin: 0px; padding: 0px;" will be exposed to highly emotional situations/spanspan style="margin: 0px; padding: 0px;"./span/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" /span/span/li/ulul style="margin: 0px; padding: 0px; font-family: verdana;"li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt;" data-leveltext="" data-font="Symbol" data-listid="36" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"span style="font-family: calibri, sans-serif; font-size: 12pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"span style="margin: 0px; padding: 0px;"Ability to display tact and respect with clients and team members, even when busy or hectic. /span/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" /span/span/lili style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt;" data-leveltext="" data-font="Symbol" data-listid="36" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"span style="font-family: calibri, sans-serif; font-size: 12pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"span style="margin: 0px; padding: 0px;"Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks./span/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" /span/span/lili style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 11pt;" data-leveltext="" data-font="Symbol" data-listid="36" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"span style="font-family: calibri, sans-serif; font-size: 12pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"span style="margin: 0px; padding: 0px;"Must feel and express a genuine liking for animals and their owners and for working in an animal care field./span/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" /span/span/li/ulp style="margin: 0px;" /pp style="margin: 0px; padding: 0px; color: windowtext;"span style="font-family: calibri, sans-serif; font-size: 12pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"span style="margin: 0px; padding: 0px;"We put people first and never compromise on our values./span/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" /span/span/pp style="margin: 0px; padding: 0px; color: windowtext;"span style="font-family: calibri, sans-serif; font-size: 12pt;"span style="margin: 0px; padding: 0px;" data-contrast="auto"span style="margin: 0px; padding: 0px;"Apply today for immediate consideration!/span/spanspan style="margin: 0px; padding: 0px;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" /span/span/pp style="margin: 0px; padding: 0px; color: windowtext;" /pdivspan style="font-family: calibri, sans-serif; font-size: 12pt;"strongIdentity Statement/strong/span/divdivspan style="font-family: calibri, sans-serif; font-size: 12pt;"em /em/span/divdivspan style="font-family: calibri, sans-serif; font-size: 12pt;"As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud./span/divp style="margin: 0px; padding: 0px; color: windowtext;"span style="margin: 0px; padding: 0px; font-size: 12pt; font-family: calibri, sans-serif;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" /span/pp style="margin: 0px; padding: 0px; color: windowtext;"span style="font-family: calibri, sans-serif; font-size: 12pt;"emspan style="margin: 0px; padding: 0px;" data-contrast="auto"span style="margin: 0px; padding: 0px;"Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees/spanspan style="margin: 0px; padding: 0px;"./span/span/em/span/pp style="margin: 0px; padding: 0px; color: windowtext;"span style="margin: 0px; padding: 0px; font-size: 12pt; font-family: calibri, sans-serif;" data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}" /span/p