Jr. Service Desk Technician (Tier1) - Kiln, MS

Jr Service Desk Technician Tier1 Kiln MS - Careers At Oneida Oneida ESC Group div div div a href="http://otie.com/"/a /div div div pCareer Opportunities with Oneida ESC Group/p pemA great place to work./em/p /div /div div/div /div div/div /div div div/div div divCareers At Oneida ESC Group/div div div div divShare with friends or Subscribe!/div div a title="Share Oneida ESC Group via Facebook" href="http://www.facebook.com/sharer.php?u=http%3A%2F%2Fotie.hrmdirect.com%2Femployment%2Fview.php%3Freq%3D3391204%26jbsrc%3D1022%26_%3D1745430379"/a a title="Share Oneida ESC Group via LinkedIn" href="http://www.linkedin.com/shareArticle?mini=truesummary=Oneida+ESC+Group+is+hiring%21+Jr+Service+Desk+Technician+Tier1++Kiln+MS+-+Kiln%2C+MSurl=http%3A%2F%2Fotie.hrmdirect.com%2Femployment%2Fview.php%3Freq%3D3391204%26jbsrc%3D1024%26_%3D1745430379"/a a title="Share Oneida ESC Group via Twitter" href="http://twitter.com/intent/tweet?text=Oneida+ESC+Group+is+hiring%21+Jr+Service+Desk+Technician+Tier1++Kiln+MS+-+Kiln%2C+MS+%23jobsurl=http%3A%2F%2Fotie.hrmdirect.com%2Femployment%2Fview.php%3Freq%3D3391204%26jbsrc%3D1023"/a a title="Share Oneida ESC Group via Email" href="mailto:?Subject=Job%20Opening%20at%20Oneida%20ESC%20Group%0ABody=Hi%20%2C%0A%0AI%20wanted%20to%20share%20this%20job%20opening%20with%20you%21%0A%0ACompany%3A%20Oneida%20ESC%20Group%0APosition%20Title%3A%20Jr%20Service%20Desk%20Technician%20Tier1%20%20Kiln%20MS%0A%0Ahttp%3A%2F%2Fotie.hrmdirect.com%2Femployment%2Fview.php%3Freq%3D3391204%26jbsrc%3D1025"/a a title="Subscribe to new jobs from Oneida ESC Group" href="http://otie.hrmdirect.com/employment/rss.php?req=3391204"/a /div div/div /div /div div div div /div div div div div /div /div /div /div /div div a/a a href="job-openings.php?search=true" Back To Openings /adiv/div/div /div /div /div div divdivCareers At Oneida ESC Group/div div div div pemA great place to work./em/p /div /div /div/div h2Jr. Service Desk Technician (Tier1) - Kiln, MS/h2 bLocation:/b Kiln, MSbr / divdiva href="https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3391204source=3391204-CJB-0"START YOUR APPLICATION/a/divdiv/div/div divpOneida Professional Services (OPS) is actively seeking a highly motivated, full-time onsitestrong Junior Service Desk Technician (Tier 1.0)/strong in strongKiln, MS/strong./p pstrongCompensation: /strong$11.04/Hour/p pstrongKey Responsibilities/strong/p pThe Service Desk Tech shall perform Tier 1 services by working directly with the Service Desk and staff to ensure that service levels are achieved. The hours of operation are 24 hrs./7 days a week. Shift Flexibility is a must. The qualified candidate will perform the following:/p ul liResponds to and diagnoses incidents through discussions with users./li liProvides support to end users on a variety of issues./li liIdentifies, researches and resolves technical problems./li liResponds to telephone calls, email and personnel requests for technical support./li liDocuments, tracks, and monitors problems to ensure timely resolution./li liProvides first-tier support to end users for either PC, server or mainframe applications or hardware./li liSimulates or recreates user problems to resolve operating difficulties./li liRecommends systems modifications to reduce user problems./li liOperates within the SD AQL�s, first call resolution, and speed of answer./li liPerforms password resets on applicable systems./li liCollects information from callers and ensure that tickets are promptly and accurately documented in applicable ticketing system./li liUtilizes the knowledge base to guide callers through resolution of reported issues./li liEnsures that all email service requests are processed within the AQL�s./li liEnsures that a response to every contact is acknowledged to requestor, documented accurately and worked as a first contact resolution or assigned appropriately./li /ul pstrongMinimum Qualifications:/strong/p ul liHigh School with 0-2 years experience in a call center or technical role./li liClearance Required: Must be able to obtain and hold a Public Trust Clearance./li liUS Citizen/li liBasic understanding of computer principles including using an operating system and web browser/li /ul pstrongPreferred Qualifications:/strong/p ul liMCSA Office 365 certification/li liITIL Foundation certification/li /ul pstrongCompensation: /strong$11.04/Hour/p p_____________________________________________________________________________________/p pstrongAbout Us:/strong/p pstrongThe Oneida ESC Group/strong is a family of companies owned by the Oneida Nation of Wisconsin that delivers customer-focused engineering, science, and construction services worldwide./p pOur family of companies includes:/p ul liOneida ESC Group (OESC)/li liOneida Professional Services (OPS)/li liOneida Total Integrated Enterprises (OTIE)/li liMission Support Services (MS2)/li liSustainment Restoration Services (SRS)/li liOneida Engineering Solutions (OES)/li liGeneral Mechanical Corporation (GMC)/li liLG2 Environmental Solutions (LG2)/li liOneida Environmental (OE)/li /ul pWe integrate our staff for dedicated, cooperative, and business-like delivery of services to enhance our customers� missions./p pstrongEqual Employment Opportunity:/strong/p pOneida ESC Group is an equal opportunity employer committed to inclusion and diversity in the workplace. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws, national origin, disability, veteran status, or other legally protected characteristics./p pOneida ESC Group participates in the E-Verify program. Learn more about the E-Verify program. a href="https://www.e-verify.gov/"https://www.e-verify.gov//a/p pOneida ESC Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities./p pThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Oneida ESC Group makes hiring decisions based solely on qualifications, merit, and business needs at the time./p /div divdiva href="https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3391204source=3391204-CJB-0"START YOUR APPLICATION/a/divdiv/div/div /div div/div div/divdiv br /a href="http://otie.com/"Visit Our Home Page/a /divp© 2025 Oneida ESC Group/p p a href="https://www.clearcompany.com" iApplicant Tracking System Powered by/i  /a /p /div