Café Lead (Tipped) - Eataly Caffe - Full-time

strongCompany Description:/strongpEataly, renowned as the world’s premier destination for authentic Italian cuisine, is excited to announce the opening of our first-ever Eataly Caffè, and we’re on the lookout for a Café Lead to help lead this exciting venture! If you have a passion for exceptional service and a love for Italian coffee culture, this is your chance to shine. Come be part of a team that celebrates the art of Italian espresso and culinary excellence. Your expertise in hospitality will help create unforgettable experiences for our guests in this vibrant new café. Are you ready to make your mark? Join us at Eataly Caffè!/pstrongJob Description:/strongpThe Eataly Caffe Lead serves as a brand ambassador, embodying Eataly’s core values of hospitality and exceptional quality. Caffe Leads work across all areas of the operation in both back-of-house and front-of-house to provide high quality menu items and experiences. Caffe staff are responsible for maintaining cleanliness and upholding health and safety standards, ensuring Eataly’s recipes and high standards, and assisting with shift administration and opening/closing duties./ppOversees daily operations to ensure that Eataly Caffe consistently meets standards for guest service, employee#xa0;br practices, operational efficiency, and health and safety./pulliCollaborates closely with the Caffe Manager, to manage and monitor standard operating procedures/liliLeads by example to motivate and train Caffe Team Members/liliManages labor, costs, inventory, regulatory compliance, pricing, and merchandising to optimize operational#xa0;performance./liliCollaborates with other team members seamlessly and fulfill duties across all sections of the Caffe, including#xa0;back-of-house and front-of-house areas/liliMasters product knowledge and storytelling to answer questions about our menu and products, offering guidance on allergens and ingredient information./liliMaintains Eataly Caffe standards of guest service, presenting a hospitable and professional demeanor during#xa0;all levels of business volume#xa0;/liliEnsure the Caffe remains clean, organized, and neat at all times in both guest and employee areas through#xa0;assigned cleaning duties, such as bathroom checks and table maintenance, washing dishes and equipment, cleaning prep and service stations, and stocking guest and employee areas./liliReceive retail and product orders. Unload, organize, and stock deliveries; record information; communicate#xa0;shortages, discrepancies, and expired or damaged products/liliSets up stations and replenishes displays neatly including separation of allergens (nuts, wheat, etc.)/liliAssists the Caffe Manager with shift administration, including opening and closing duties./liliOperates the Point of Sales (POS) system ensuring accuracy of cash drops and authenticity of bills/liliActively trains Caffe team members in collaboration with the Store Manager and other Caffe teams./liliRepresents the store to the community and guests/liliPerforms other duties as assigned/li/ulpThe hourly compensation for this role is $21-$24 per hour + tips/pstrongQualifications:/strongulli2+ years of experience supervising a café or quick service operation/liliExperience and knowledge in coffee/food production and BOH management/liliExcellent communication and team leadership skills/liliOutstanding problem-solving skills and can stay calm and focused while under pressure/liliProficiency in Microsoft Office/li/ulpstrongJOB REQUIREMENTS/strong/pulli#xa0;Ability to stand, bend, reach and be mobile for up to 4-6 hours/liliAbility to lift up to 20 lbs./liliAbility to operate a commercial espresso machine#xa0;/liliFood Handlers License and Serv-Safe Certification are a plus/li/ulstrongAdditional Information:/strongpstrongBenefits and Perks/strong/pulliMedical, Dental, Vision Insurance and Paid Parental Leave/liliPaid Time Off, 401K with company match, Commuter Benefits and Plum Benefits/liliComped daily manager meal while on shift/liliDiscount on food and retail at Eataly locations./liliFun staff classes on products and Italian cuisine/li/ul