Customer Service Representative (West Chicago Area) - Full-time

pJoin MAPEI Corporation, a global leader in the manufacturing of construction chemicals and building materials, including adhesives, sealants, and specialty products used in flooring, tile, and concrete restoration.We are currently hiring for a Customer Service and Logistics Specialist! In this position, you will ensure a positive customer experience and strengthen customer relationships through professional, timely, and accurate order processing. You will partner with Sales, Product Management, Accounting, and Operations to ensure all customers' expectations are met and exceeded./p ul liProcess customer orders ensuring accurate and timely order entry, assign appropriate ship date, and shipping location./li liResolve credit hold issues with customers, accounting department, and sales. Scan order documents into the optical storage system./li liApply barcodes to documents and scan order documents into the optical storage system./li liCoordinate with customers and the shipping department to optimize freight costs and resolve delivery issues./li liProcess Service-Related Complaints (SRC), and ensure complete resolution./li liManage customer returns in accordance with standard procedures.nbsp; nbsp;/li liAdhere to all policies, procedures and instructions as defined in our Quality Management System (QMS), Employee Handbook, Health and Safety manual, or any other instruction issued by the company.nbsp;/li liPerform other duties as assigned./li /ul pstronguWhat's in it for you/u/strong/p ul liIn this role, you will earn a competitive hourly wage ranging from $20.00 to $23.00 per hour, depending on your experience and qualifications.nbsp;/li liFREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions and zero deductibles/li li17 Days of paid, sick and vacation time annually (days are prorated in year one)./li li401K retirement with up to 6% matching program./li liExcellent dental, vision programs, flex spending accounts, employer paid life insurance and free tele-med physician services./li liVarious other company employee-centric perks initiatives; tuition reimbursement programs, discounted home/auto insurance programs, supplemental life insurance, and more./li /ul pstronguQualifications/u/strong/p ul liHigh school diploma or the equivalent plus a minimum of two years plus related experience and/or training./li liAbility to work with a personal computer in a Windows environment.nbsp;/li liProficiency in Word, Excel, Outlook, and PowerPoint./li /ul pEqual Opportunity Employer – Minority/Female/Disability/Veteran (M/F/D/V)br/MAPEP3/ph2Company/h2divp class="MsoNormal"MAPEI is a world leader in the manufacturing of solutions of excellence for the building industry. Founded in Milan in 1937, MAPEI has more than 11,000 employees worldwide, with 100 subsidiaries in 57 countries and 86 manufacturing plants in 35 nations.nbsp; span class="MsoHyperlink"spana href="https://youtu.be/gWEFcsABVR0" target="_blank" rel="nofollow"spanWorking for MAPEI/span/a/span/span/p p class="MsoNormal"/p p style="margin: 0cm 0cm 0pt;"/p p class="MsoNormal"Our products are sold in residential and commercial channels, including national retail organizations. Some of our products include mortars, grouts, adhesives, concrete restorations products and various types of concrete and cement admixtures. We are extremely focused on green and sustainability initiatives, currently channeling 70% of our research work done into the development of sustainable products./p p class="MsoNormal"CRPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CRPA Job Applicant Notice at Collection, nbsp; span class="MsoHyperlink"spana href="https://fa-elhu-saasfaprod1.fa.ocs.oraclecloud.com/cs/idcplg?IdcService=GET_FILEamp;fldFile=fFileGUID:CB2B47D2C9B0C3E2DC73590AE9824DB5amp;fldBrowsingMode=contribution" target="_blank" rel="nofollow"spanclick here./span/a/span/span/p p class="MsoNormal"/p/div