Cargo Claims Analyst

• Manage cargo claims; gather all facts concerning a claim and provide direction to facilitate claim resolution by working directly with claim adjusters, internal/external legal counsel, industry consultants and insurance companies to mitigate losses and ensure claims are resolved in a timely, cost-effective manner
• Investigate the nature of the incident, collect all necessary documents, determine claim validity, determine and communicate resolution
• Track and report outstanding claims, determining equitable settlements and managing daily work queues.
• Maintain customer cargo claim aging on assigned accounts within customer guidelines
• Process check requests
• Communicate and support recommendation for carriers to be placed on hold
• Generate, analyze and distribute weekly claim report
• Process rebuttals, negotiations, and declinations for claim settlement
• Quality support including but not limited to assisting with preparation, follow up and documentation for weekly calls
• Accountable to achieve quotas and goals as assigned
• Optimize work processes by investigating and employing best practices with a focus on continuous improvement 
• Data analytics with the use of excel as the department requires
• Support CSI tasks as directed by the Cargo Claim Supervisor

Skills Required

• Ability to succeed in a fast-paced environment and work under pressure
• Proficiency in web-based programs (TCM, OVISS, etc.)
• Proficient use of Microsoft Products, with emphasis on Word, Excel, and Outlook 

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Adept at queries, report writing and presenting findings
• Ability to exercise good judgement in a variety of situations
• Ability to solve problems and think quickly under pressure
• Effective oral and written communication skills
• Process improvement catalyst
• Demonstrated poise, tact, and diplomacy
• Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations

Qualifications

• Two years of experience in trucking industry preferred
• Two-year college degree preferred