Customer Service Representative (Part Time)

Key Responsibilities:

• Provide prompt, courteous, and professional customer service via phone, email, and in-person interactions.
• Accept payments via walk-in and over the phone and apply to customer’s accounts.
• Assist with processing policy changes, endorsements, and cancellations.
• Support agent in preparing quotes and applications for personal and commercial lines of insurance.
• Follow up with clients regarding documents, payments, and other required actions.
• Maintain accurate customer records and documentation in agency management systems.
• Resolve customer issues efficiently and escalate when necessary.
• Perform general administrative tasks such as filing, scanning, and data entry.

Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Previous customer service experience, preferably in insurance or a related field.
• Excellent verbal and written communication skills.
• Strong organizational and problem-solving abilities.
• Proficient in using computers, email, and customer service software.
• Ability to multi-task and work in a fast-paced environment.
• Must be dependable, punctual, and a team player.
• Insurance license (e.g., Property & Casualty) is a plus but not required.

Schedule: Days Agent will be out-of-office (tentative). Additional hours will be required for training as well as other needed staffing times not yet planned.

April 24 – 4 hours

April 25 – 8 hours

May 14 – 8 hours

May 15 – 8 hours

May 16 – 8 hours

June 16 – 8 hours

June 17 – 8 hours

June 18 – 8 hours

June 19 – 8 hours

June 20 – 8 hours

August 8 – 4 hours

August 11 – 8 hours

August 12 – 8 hours

August 13 – 8 hours

August 14 – 8 hours

August 15 – 8 hours

Equal Opportunity Employer

IND1