Customer Support Representative - Full-time

IBMC is a prominent business management consulting company in Indonesia, dedicated to driving business success. With a strong presence in the Indonesian market, we offer a comprehensive range of services tailored to meet the diverse needs of both local and international businesses.

Currently, we are assisting our client, a company based in Bali, in hiring a Customer Support Representative, who will be directly managed under IBMC.

Responsibilities

• Respond to customer inquiries and provide exceptional support via email and live chat.
• Guide customers through our client's products and services, ensuring a seamless experience.
• Investigate and resolve customer issues promptly and effectively.
• Educate customers on product functionalities to enhance their user experience.
• Communicate clearly and professionally with both customers and internal teams.

Requirements

• Fresh graduates are highly welcome to apply. For experienced candidates, we are looking for those with 1-2 years max of experience in a customer support or service role.
• Familiarity with Helpdesk and Ticketing Systems is advantageous.
• Exceptional written and verbal communication skills in English are mandatory, as this role will manage clients and customers from outside of Indonesia.
• Strong problem-solving abilities and attention to detail.
• Collaborative mindset with the ability to work effectively in a team.
• Willingness to work on weekends and the ability to adapt to a shift work system.
• Willing to work in shifts.
• This role requires strong multitasking skills and the ability to perform well in a high-pressure environment.

Please note that only shortlisted candidates will be contacted.

Feel free to share this opportunity with your colleagues or friends.

Thank you!