In-Office Customer Service Representative - Full-time

InOffice Customer Service Representative - Careers At Capital Vacations div div div a href="https://capitalvacations.com/"/a /div div div pCareer Opportunities with Capital Vacations/p pemA great place to work./em/p div /div div /div /div /div div/div /div div/div /div div div/div div divCareers At Capital Vacations/div div div div pCurrent job opportunities are posted here as they become available./p p /p div /div div /div /div div a/a a href="job-openings.php?search=true" Back To Openings /adiv/div/div /div /div /div div divp To learn more about working for Capital Vacations, please view our video below: /p p/p p /p div /div div /div/div h2In-Office Customer Service Representative/h2 bDepartment:/b Corp- Call Center bOffice:/b Corporate HQbr / bLocation:/b Myrtle Beach, SCbr / divdiva href="https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3400485source=3400485-CJB-0"START YOUR APPLICATION/a/divdiv/div/div divpstrongTraining Pay starting at $15/hr/strong/p pstrongSCHEDULE:/strong strongFull-Time opportunities/strong/p ul liTraining M-F 8:30 AM - 5 PM/li liAfter training 8:30-5pm or 9:30-6pm/li /ul pstrongPurpose:/strong/p pPerforms Customer Service with assigned case load and company standards and requisite. The position requires a brand service ambassador who is a product and service expert. May be needed to assist on phones or with special projects or initiatives per business needs. All assigned cases must be administered to protocol; when cases are assigned to the Specialist owners are reached out to within 72 hours and the case closed with resolution within seven (7) days./p pstrongWhat Capital Vacations can offer YOU:/strong/p ul liGreat hourly pay and opportunity for professional GROWTH/li liYear-round work at a company with a NATIONAL presence!/li liMedical, Dental, and Vision Insurance options/li li401(K) contribution after 90 days/li liPaid Life insurance, short-term and long-term disability, and MORE/li liFlexible Spending Account/li liPaid Time Off Holidays/li liDiscounted vacation stays/li /ul p /p pstrongPrincipal Duties and Responsibilities/strong/p pThe position of Customer Service Specialist provides Customer Service to owners along with formally responding to regulatory entities./p ul liAdminister escalated calls and emails/li liAdminister Sales issues to resolve including three-way call resolution with owners, sales and the case leader/li liWell versed in Products and Services/li liCreate escalated owner�s file which consists of notes, contracts, recording notes, and all correspondence that pertains to that owner for case administration/li liListen and review an owner�s contract closing along with taking detailed notes/li liCommunicate in a professional manner with Capital Vacation�s in-house attorneys/li liConduct due diligence and answer BBB complaints within company established guidelines/li liAnswer the BBB �We Care� phone line Monday � Friday 9am � 5pm/li liAnswer AG complaints post due diligence and within company established guidelines/li liAnswer owner letters/li liAnswer attorney letters/li liResearch accounts, calculate and quote Graceful Exits/li liMaintain case load and close with resolve within 7 business days/li liTouch each case with a customer reach out within 72 hours from assignment and close within 7 business days/li liPerform due diligence on owner�s accounts with research, care, and service/li liPrepare cancellations of membership/li liVerification of debt/li liScribe letters and responses to correspondence in a professional manner/li liProvide education on benefits and use to service the ownership; problem solve and service owners to a high level of satisfaction/li liAbility to administer multiple and concurrent tasks in a deadline of case administration/li liPerform Verifications on new business for Moments to Memories/li liRepresent Customer Service while performing Call Resolution with owner and Sales Management/li liSupport Owner Services with phone coverage when needed/li liAny other request made by management/li /ul pstrongGeneral Statement /strong- Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity./p p /p pstrongJob Requirements/strong/p pEducation, Essential Training / Certifications, and Experience:/p ul li1 year of Customer Service experience/li li1 year Call Center experience/li liProficiency with Microsoft Office applications, High proficiency in MS Excel (Required)/li liClerical experience/li liA strategic mindset to research and problem solve/li liExperience working with Owners in a timeshare or call center atmosphere is a plus/li liKnowledge in Time Share Ware is a plus/li liCV Owner Services experience a must/plus/li /ul pstrongSkills, Knowledge, and Abilities:/strong/p ul liStrong analytic, problem-solving skills to pinpoint issues and identify solutions/li liStrong written and verbal communication skills/li liAble to articulate, wordsmith and meet deadlines/li liHigh end customer service skills/li liFlexible schedule � Ability to work holidays and weekends are a must/li liCompetent working with Word, Outlook, and Excel/li liWork well with team members to work through new programs and procedures/li /ul p /p /div divdiva href="https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3400485source=3400485-CJB-0"START YOUR APPLICATION/a/divdiv/div/div /div divp /p div /div div /div/div divp /p div /div div /div/divdiv br /a href="https://capitalvacations.com/"Visit Our Home Page/a /divp© 2025 Capital Vacations/p p a href="https://www.clearcompany.com" iApplicant Tracking System Powered by/i  /a /p /div