Customer Service Representative

Overview: p style="box-sizing: inherit; font-family: quot; noto sansquot;, quot;helvetica neuequot;, helvetica, arial, quot;liberation sansquot;, roboto, noto, sans-serif; margin: 0px 0px 10px; padding: 0px; font-size: 14px; line-height: 1.5; color: #2d2d2d;"span style="font-size: 10pt; font-family: 'times new roman', times, serif;"strongCustomer Service Representative - span xml:lang="EN-US" data-contrast="none"Stony Brook Internists, UFPC/span  /strong/span/pp style="box-sizing: inherit; font-family: quot; noto sansquot;, quot;helvetica neuequot;, helvetica, arial, quot;liberation sansquot;, roboto, noto, sans-serif; margin: 0px 0px 10px; padding: 0px; font-size: 14px; line-height: 1.5; color: #2d2d2d;"span style="font-size: 10pt; font-family: 'times new roman', times, serif;"strongLocation: South Setauket, NY/strong/span/pp style="box-sizing: inherit; font-family: quot; noto sansquot;, quot;helvetica neuequot;, helvetica, arial, quot;liberation sansquot;, roboto, noto, sans-serif; margin: 0px 0px 10px; padding: 0px; font-size: 14px; line-height: 1.5; color: #2d2d2d;"span style="font-size: 10pt; font-family: 'times new roman', times, serif;"strongSchedule: /strongFull time/span/pp style="box-sizing: inherit; font-family: quot; noto sansquot;, quot;helvetica neuequot;, helvetica, arial, quot;liberation sansquot;, roboto, noto, sans-serif; margin: 0px 0px 10px; padding: 0px; font-size: 14px; line-height: 1.5; color: #2d2d2d;"span style="font-size: 10pt; font-family: 'times new roman', times, serif;"strongDays/Hours: /strongMonday - Friday; 8:30 AM - 5 PM/span/pp style="margin: 0px;"span style="font-size: 10pt; font-family: 'times new roman', times, serif;"strongPay: $18.30 - $22.87/strong/span/pp style="margin: 0px;"span style="font-size: 10pt; font-family: 'times new roman', times, serif;"Our compensation philosophy aims to provide marketable compensation programs and to compensate employees based on relevant experience and education. Individual compensation discussions begin during the hiring process and may occur during job review and promotional opportunities. Salaries vary depending on experience, education and current market for the position. Human Resources determines the external and internal equitable salary for each employee. /span/pp style="margin: 0in 0in 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 10.0pt; line-height: 107%; font-family: 'Times New Roman', serif; background: white;"The above salary range (or hiring range) represents Stony Brook CPMP’s good faith and reasonable estimate of the range of possible compensation at the time of posting/span/p Responsibilities: p style="margin: 0px;"span style="font-size: 10pt; font-family: 'times new roman', times, serif;"strongSUMMARY: /strongThe incumbent under general supervision and according to established policies procedures is responsible for accurately and efficiently answering and scheduling patient appointments. Requires a high-level problem solving and analytical skills with the highest ethical standards. The incumbent must be self-directed and self-motivated and able to multi-task in a dynamic, fast-paced environment with a high level of productivity and accuracy./span/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-size: 10pt; font-family: 'times new roman', times, serif;"strongJob Duties Essential Functions:/strong/span/pullispan style="font-family: 'times new roman', times, serif; font-size: 10pt;"High volume appointment scheduling and phone calls./span/lilispan style="font-family: 'times new roman', times, serif; font-size: 10pt;"Schedule appointments following protocols. /span/lilispan style="font-family: 'times new roman', times, serif; font-size: 10pt;"Obtain, verify and input all information accurately into scheduling system./span/lilispan style="font-family: 'times new roman', times, serif; font-size: 10pt;"Conduct insurance verification./span/lilispan style="font-family: 'times new roman', times, serif; font-size: 10pt;"Provide customer service to patients./span/lilispan style="font-family: 'times new roman', times, serif; font-size: 10pt;"Demonstrate courteous and professional behavior when dealing with patients./span/lilispan style="font-family: 'times new roman', times, serif; font-size: 10pt;"Resolve patient inquiries or escalate for solution./span/lilispan style="font-family: 'times new roman', times, serif; font-size: 10pt;"Routing calls to proper departments./span/lilispan style="font-family: 'times new roman', times, serif; font-size: 10pt;"Perform all other duties as assigned by management./span/li/ul Qualifications: p style="margin: 0px;"span style="font-size: 10pt; font-family: 'times new roman', times;"strongRequired Qualifications :/strong/span/pullispan style="font-family: 'times new roman', times; font-size: 10pt;"High School Diploma/GED./span/lilispan style="font-family: 'times new roman', times; font-size: 10pt;"Strong organizational and communication skills (both verbal and written)./span/lilispan style="font-family: 'times new roman', times; font-size: 10pt;"Excellent typing skills and friendly telephone etiquette./span/li/ulp style="margin: 0px;"span style="font-size: 10pt; font-family: 'times new roman', times;" strongPreferred Qualifications:/strong/span/pullispan style="font-family: 'times new roman', times; font-size: 10pt;"6 months of clerical experience./span/lilispan style="font-family: 'times new roman', times; font-size: 10pt;"Experience working in physician practice. /span/lilispan style="font-family: 'times new roman', times; font-size: 10pt;"Experience in a call center./span/lilispan style="font-family: 'times new roman', times; font-size: 10pt;"Experience with an appointment scheduling system./span/lilispan style="font-family: 'times new roman', times; font-size: 10pt;"Must be proficient in Microsoft Office. /span/lilispan style="font-family: 'times new roman', times; font-size: 10pt;"Knowledge of medical terminology./span/lilispan style="font-family: 'times new roman', times; font-size: 10pt;"Bilingual in Spanish./span/li/ulp style="margin: 0in; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: 'times new roman', times;"strongPhysical Demands:/strong/span/pp style="margin: 0in; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: 'times new roman', times;"The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with patients, staff and medical providers. The employee must be able to exchange accurate information in these situations. This position is largely sedentary and requires the employee to remain stationary for a majority of the day. Any additional physical demands will be outlined and provided by management. /span/pp style="margin: 0in; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: 'times new roman', times;" /span/pp style="margin: 0in; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: 'times new roman', times;"emstrongThe responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of CPMP.  /strong/em/span/pp style="margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: 'times new roman', times;" /span/pp style="margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: 'times new roman', times;"StaffCo is a Professional Employer Organization, commonly referred to as a PEO, duly organized and registered under the New York Professional Employer Organization law. StaffCo and SUNY have entered into a professional employer agreement under which StaffCo is the employer of Stony Brook Clinical Practice Management Plan employees and responsible for all aspects of employment, including hirings, promotions, disciplines, terminations, the day-to-day direction and supervision of work, as well as labor relations and collective bargaining. StaffCo is fully responsible for providing all payroll and human resources services, including the payment of wages, collecting and reporting payroll taxes and maintaining any and all employee benefits.  SUNY Stony Brook Hospital is responsible for the operation of the hospital and provision of health care and is the co-employer as is necessary to conduct its responsibilities and for related licensure, regulatory or statutory requirements and obligations.    /span/pp style="margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: 'times new roman', times;" /span/pp style="margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: 'times new roman', times;"Given StaffCo’s employment responsibilities, it is deemed the “employer” for employment and labor law purposes.  Thus, the employees are private sector employees of StaffCo, not public sector employees of SUNY.  The private sector nature of the StaffCo employees has been approved by NYS Civil Service and upheld in a decision by the US National Labor Relations Board. /span/pp style="margin: 0in; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: 'times new roman', times;" /span/pp style="margin: 0in; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: 'times new roman', times;"CPMP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation and training. /span/pp style="margin: 0in; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: 'times new roman', times;" /span/pp style="margin: 0in; margin-bottom: .0001pt;"span style="font-size: 10pt; font-family: 'times new roman', times;"CPMP expressly prohibits any form of workplace harassment based on race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status.  Improper interference with the ability of CPMP’s employees to perform their job duties may result in discipline up to and including discharge./span/p