Overnight Valet Attendant - East Lansing, MI

div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;East Lansing MI - East Lansing, MI/div divstrongPosition Type/strong: nbsp;nbsp;nbsp;Full Time / Part Time/div divstrongEducation Level/strong: nbsp;nbsp;nbsp;None/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;$15.00 - $15.00 Hourly/div divstrongTravel Percentage/strong: nbsp;nbsp;nbsp;None/div divstrongJob Shift/strong: nbsp;nbsp;nbsp;All Shifts/div divstrongJob Category/strong: nbsp;nbsp;nbsp;Customer Service/div /div h4Description/h4p style="margin-left:0in;margin-right:0in;text-align:justify;"span style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"img alt="" src="https://i.ibb.co/y5wNPfJ/Primary-Logo-w-Website.png" style="height:128px;width:225px;" //span/span/p div style="margin-left:0in;margin-right:0in;text-align:center;" hr //div pspan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"strongJob Title: /strongGuest Service Associatebr / strongDepartment: /strongValet Parking Operationsbr / strongReports directly to: /strongGuest Service Coordinatorbr / strongSchedule: /strongFull Time / Part-Timebr / strongStatus:/strong Non-Exemptbr / strongCompensation: /strong$7.25 - $18.00 per hour PLUS daily Cash Tips  br / (Rates can vary by market / Tips based on service performance and customer interactions)/span/span/p hr / pspan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"ustrongPosition Summary/strong/u:br / The Guest Service Associate (GSA) delivers exceptional customer service by safely and efficiently parking and retrieving vehicles, ensuring a positive guest experience. As the first and last point of contact, this role creates a welcoming, professional atmosphere while following all safety and operational procedures./span/span/p pspan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"ustrongPrimary Objective:/strong/ubr / The primary objective of the Guest Service Associate is to provide courteous, efficient, and safe valet services while ensuring the security of all vehicles. This includes warmly greeting guests, assisting with vehicle drop-off and retrieval, managing traffic flow, and addressing guest inquiries professionally. Valet Attendants are expected to follow all company policies, operate vehicles with care, and contribute to seamless, high-quality guest experience./span/span/p p /p hr / pspan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"ustrongDuties and Responsibilities:/strong/u/span/span/p pspan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"strongVehicle Inspections: /strongConduct vehicle damage inspections and document parking locations on claim tickets./span/span/p pspan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"strongSafety:/strong Safely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures. Follow all safety protocols to maintain personal and vehicle security./span/span/p pspan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"strongCompliance: /strongMaintain compliance with attendance and timekeeping policies, including clocking in/out for shifts and breaks and accurately reporting tips./span/span/p pspan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"strongHousekeeping:/strong Keep valet areas clean, organized, and presentable always./span/span/p pspan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"strongCustomer Service and Teamwork: /strongHandle challenging situations with professionalism, resolve problems promptly, and ensure high-quality service. They balance individual responsibilities while fostering a positive team environment, supporting colleagues, and recognizing team accomplishments./span/span/p pspan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"strongAttendance and Professionalism:/strong Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations. Arrive on time, in full uniform, and properly groomed before clocking in./span/span/p pspan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"strongAdditional Responsibilities:/strong Perform other tasks as needed to support the company’s operational goals, while remaining flexible and responsive to changing business /span/span/ph4Qualifications/h4brpspan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"ustrongKnowledge, Skills, and Abilities:/strong/u/span/span/p pspan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"strongCompetency/Qualifications/strong: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions./span/span/p pspan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"strongEducation/Experience:/strong High school diploma or general education degree (GED); Customer service experience preferred; customer service attitude and a willing, helpful demeanor is mandatory./span/span/p pspan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"strongCertificates and Licenses/strong: A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position./span/span/p pspan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"strongHospitality, Customer Service and Communication/strong: Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members./span/span/p pspan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"strongOrganizational Support and Adaptability/strong: Follow company policies and procedures. Adapt to changing work environments and manage competing demands effectively while handling unexpected situations with flexibility and professionalism./span/span/p pspan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"strongDependability and Safety:/strong Demonstrates dependability by following instructions, maintaining work schedules, and ensuring timely task completion. They adhere to safety procedures, take appropriate action when needed, and report unsafe conditions, while properly using and maintaining equipment to ensure workplace efficiency and safety./span/span/p pspan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"strongPhysical Demands and Work Environment:/strong This role requires stamina to stand, walk, and lift up to 50 lbs. for extended periods, often in varied weather conditions. Team members must maintain a professional appearance and adhere to uniform and grooming standards. Flexibility to work nights, weekends, and holidays is essential to support guest needs and hotel operations./span/span/p pspan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"Work takes place in both indoor and outdoor environments, including on-site parking facilities and corporate settings. Team members regularly collaborate with colleagues, vendors, and clients, use computers, communicate by phone, and operate in environments that may be noisy and include moving vehicles and exposure to the elements./span/span/p pspan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"strongCell Phone Use:/strong Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy./span/span/p p /p hr / pspan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"strongAbout Parking Management Company (PMC):/strongbr / Parking Management Company (PMC) is a national parking services provider based in Nashville, Tennessee, specializing in hospitality-focused parking solutions. They offer a range of services including valet and self-parking management, shuttle transportation, event parking, and porter/bell services./span/span/p pspan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"PMC operates across multiple states and serves a variety of industries such as hotels, resorts, residential communities, healthcare facilities, restaurants, and event venues. Known for their white-glove, customer-first approach, PMC positions itself as an extension of the hospitality experience, providing seamless service to both partners and guests./span/span/p pspan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"For more information and to explore our open positions, visit a href="http://joinpmc.com" target="_blank" rel="noreferrer noopener"JoinPMC.com/a and a href="http://parkingmgt.com" target="_blank" rel="noreferrer noopener"ParkingMgt.com/a./span/span/p pspan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"strongHow to Apply:/strongbr / If this opportunity aligns with your skills and interests, apply today by filling out our mobile-friendly company application. We look forward to hearing from you!/span/span/p pspan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"Ready to swap the ordinary for the extraordinary in valet parking? Click "Apply Now" and let's start a conversation! We're eager to welcome the next member into our PMC family./span/span/p p /p hr / pspan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"strongPay Transparency:/strongbr / PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity./span/span/p pspan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"strongAdditional Compensation and Benefits:/strong/span/span/p ul lispan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"Health Benefits – Medical, vision and dental insurance – Upon eligibility /span/span/li lispan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"401K – Upon eligibility /span/span/li lispan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"Supplemental Insurance – Life insurance and critical illness/span/span/li lispan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"Bonus opportunities/span/span/li lispan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"Internal leadership development program/span/span/li lispan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"Continuous nationwide growth opportunities./span/span/li lispan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"Paid time off/span/span/li lispan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"Paid training/span/span/li lispan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"Tuition assistance through Bellevue University  - Up to $5,250 per year /span/span/li lispan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"Nationwide discounts through Perks at Work/span/span/li lispan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"Military friendly employer/span/span/li /ul pspan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"strongEmployee at Will:/strongbr / Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies./span/span/p pspan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"strongFair Labor Standards Act (FLSA):/strongbr / This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location./span/span/p pspan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"PMC is compliant with all state workman’s compensation laws./span/span/p pspan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"strongEmployee Leave:/strongbr / PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc. /span/span/p pspan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"strongEqual Employment Opportunity (EEO) Statement:/strongbr / Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. /span/span/p pspan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"strongADA and Equal Employment Opportunity (EEO) Compliance:/strongbr / Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity./span/span/p pspan style="font-size:14px;"span style="font-family:Verdana, Geneva, sans-serif;"This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification./span/span/p