Pier Agent - $18.65/HR - Part-time

pPier Agents are responsible for greeting and assisting guests both inside and outside the cruise terminals. There are various positions within the terminal that they may be asked to perform to include check-in and directional capacities./p pOur Pier Agents strive to exceed guest expectation by delivering a smooth experience through the Cruise terminal while providing excellent customer service in all areas for the Cruise lines Metro Shore represents. Pier Agents are responsible for greeting and assisting guests navigate both inside and outside the cruise terminals. There are various positions within the terminal that they may be asked to perform to include check in and directional capacities./p pspanRequirements:/span/p pstrongHourly Pay Rate:/strongspan /spanstrong$18.65 Per Hour/strong/p ul liAttend debark and embark staff meetings as dictated by each Brand’s start time to understand sailing requirements and destinations for the day./li liAssist with set up of pier as needed and break down at the end of the day./li liAssists guests disembarking the vessel with locating luggage and completing lost luggage forms, when necessary./li liMonitors the flow of traffic in the luggage area, including U.S. Customs and Border Protection (CBP) areas./li liGuides the flow of guests throughout the terminal, including: secure areas, walkways, check–in areas, gangways and elevators/escalators./li liGuides guests on how they can receive luggage assistance for both debark and embark./li liDirect embarking guests to and from security x-ray machines and prepare them for the next phase of embarkation./li liEnsure guests are on the correct path for debark or embark and keep guests from entering/exiting through closed or secure areas./li liEscorts guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation./li liEscorts and monitors guests pending debarking or boarding status or those requiring additional documentation./li liDirect guests to or from next available agents processing either in debark (CBP) or during embark (check in agents) to ensure continuous flow of process./li liGathers data for various embarkation processes to include registration flow and timetables; reports findings to management, as established./li liReview and verify validity of all travel documents and proof of citizenship presented by guests for check-in to ensure compliance with U.S. and International Law./li liAs a check in agent, input guest travel information using the registration system and checks in each guest upon arrival. Ensures required information is accurately processed and/or paperwork is completed./li liProvide guests with stateroom keys and/or pertinent boarding information, according to cruise line brand manual and training./li liMaintain the highest level of guest customer service and offering a certain level of cheer or sympathy as the situation requires./li liPerform other job related duties as assigned./li liAnswer general questions in an accurate and pleasant manner and provide pertinent information regarding boarding and sailing; take the initiative to assist guests. If unable to respond and resolve on your own, know when to elevate to upper management./li /ul pstrongRequirements/strong/p ul liPositive Attitude./li liRequired to perform basic data input functions on a laptop computer, tablet or handheld device./li liCommunicate clearly with peers and guests./li liListen to guests questions; respond and resolve appropriately./li liGreet each guest with a warm smile while maintaining a positive demeanor./li liFollow all company policies and procedures./li liMaintain dependable attendance and follow appearance guidelines and cruise line brand standards./li liRemain flexible and willing to adapt to schedule or position modifications at the request of an on-site Supervisor./li /ul pstrongMinimum Qualifications/strong/p pThe following are the minimum qualifications that an individual needs in order to successfully perform the duties and responsibilities of this position./p pKnowledge/ Experience/p ul listrongHigh School Diploma or equivalent. Will also accept evidence of current enrollment for students aged 16 or 17./strong/li listrongAt least 1 year of customer service experience/strong/li listrongValid TWIC (Transportation Worker Identification Credential) or able to obtain and maintain/strong/li /ul pstrongSkills/Abilities Pertinent to This Position/strong/p ul liVerbal Written communication skills in English. Other languages not needed but can be an asset./li liBasic mathematical skills to accurately handle cash payments from embarking guests and ability to process credit cards./li liPassion for customer service / satisfaction./li liAbility to interact and work at all levels as a team member./li liGreat attention to detail dealing in embarkations documentation and requirements./li liFlexibility/adaptability to change while multi-tasking./li liIntegrity./li /ul p /p