Patient Services Representative - Full-time

link href="https://static.workforcenow.adp.com/mas/mdf-components/24.32.25/styles/froala_editor.pkgd.min.css" rel="stylesheet" type="text/css" / link href="https://static.workforcenow.adp.com/mas/mdf-components/24.32.25/styles/froala_style.min.css" rel="stylesheet" type="text/css" / div class="fr-view" divdivlink href="https://static.workforcenow.adp.com/mas/mdf-components/23.18.17/styles/froala_editor.pkgd.min.css" rel="stylesheet" type="text/css"nbsp;link href="https://static.workforcenow.adp.com/mas/mdf-components/23.18.17/styles/froala_style.min.css" rel="stylesheet" type="text/css"div class="fr-view"divdivlink href="https://static.workforcenow.adp.com/mas/mdf-components/23.18.17/styles/froala_editor.pkgd.min.css" rel="stylesheet" type="text/css"nbsp;link href="https://static.workforcenow.adp.com/mas/mdf-components/23.18.17/styles/froala_style.min.css" rel="stylesheet" type="text/css"div class="fr-view"p id="isPasted"PATIENT SERVICES REPRESENTATIVE/ppFull Time/ppNew York, NY/ppnbsp;/ppnbsp;/ppThe ldquo;TRUE HEALTHrdquo; and HEALTHCARE FOR ALL WOMEN OB-GYN. is a for-profit healthcare organization with 7 health centers, providing primary care and preventative medicine in the following locations in Nassau County, Queens, and Brooklyn. As privately qualified health centers, we serve the individuals in our communities, providing enhanced services, expanded hours and reduced prescription pricing, while raising the level of care. We treat patients regardless of income, residency, or immigration status.nbsp;/ppThe TRUE HEALTH offers a stable employment opportunity with a growing company, and competitive base compensation along with health and dental insurance, paid time off, 401-K with company match, paid holidays, employee discounts and much more.nbsp;/ppstrongOur Mission/strong/ppThe mission of TRUE HEALTH is to provide access to equitable, comprehensive, optimal healthcare by improving the overall wellness of all individuals in our communities and delivering high quality extensive patient centered care./ppstrongOur Vision/strong/ppCreating healthier communities by transforming the health care system one person at a time./ppnbsp;/ppstrongJOB TITLE:/strongnbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; Patient Call Center Representative/ppstrongREPORTS TO:/strongnbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Practice Manager/ppThe following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of this position.nbsp;/ppstrongRESPONSIBILITIES:/strong/pulliAnswer telephone promptly and in a polite and professional manner.nbsp;/liliObtain and enter accurate demographic information into Electronic Health Record (address, telephone number, name of insurance or self-pay status).nbsp;/liliSchedule appointment for patients - review appointment date, time, location, and provider name with caller.nbsp;/liliInform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable).nbsp;/liliRemind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork.nbsp;/liliRemind caller of cancellation/no-show policy.nbsp;/liliAnswer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organizationnbsp;/liliAct as a liaison for the patients and the Health Center:nbsp;/liliDirect calls to other departments as needed.nbsp;/liliUse sound judgment in handling calls; able to perform service recovery efforts if needednbsp;/liliUnderstanding of when to escalate calls to physicians/Practice manager/Nurse.nbsp;/liliMake reminder calls as directed.nbsp;/liliMake calls to reschedule appointments when necessary.nbsp;/liliProvide assistance with mailings and other projects as call volume permits.nbsp;/liliReceive,nbsp;sort, and distribute incoming fax messagesnbsp;/liliOperates standard office equipment requiring no previous training, e.g. telephone, computer terminal, data printer, photocopier, calculator, etc.nbsp;/liliOther related duties as assigned bynbsp;managernbsp;nbsp;/li/ulpnbsp;/ppstrongQUALIFICATIONS:/strong/pulliHigh school diploma or equivalent required.nbsp;/liliBilingual in English and Spanish required. nbsp;/liliProficient computer skills (i.e. Microsoft Office amp; Outlook).nbsp;/liliAbility to handle confidential and sensitive information.nbsp;/liliAbility to communicate effectively on the telephone.nbsp;/liliAbility to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.nbsp;/liliAbility to handle a quot;call centerquot; environment: fast paced, work quickly and multi-task.nbsp;/liliAbility to exercise good judgment to handle calls appropriately.nbsp;/liliAbility to demonstrate good customer service and professional phone etiquettenbsp;/liliCall Center/Front Desk Reception experience preferrednbsp;nbsp;/li/ulpstrongnbsp;/strong/ppnbsp;/ppstrongSALARY/strong: nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;$19.00 per hour/ppstrongnbsp;/strong/ppstrongMORE INFORMATION/strong: nbsp; nbsp; nbsp;This is a non-exempt position.nbsp;/ppThe TRUE HEALTH provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, gender, marital status, sexual preference, and orientation, or non-disqualifying physical or mental handicap/disability in each aspect of the human resources function. Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The TH shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law./ppnbsp;/p/div/div/div/div/div/div /div