FOH MANAGER

divdivlink href="https://static.workforcenow.adp.com/mas/mdf-components/24.32.25/styles/froala_editor.pkgd.min.css" rel="stylesheet" type="text/css"nbsp;link href="https://static.workforcenow.adp.com/mas/mdf-components/24.32.25/styles/froala_style.min.css" rel="stylesheet" type="text/css"div class="fr-view"p id="isPasted"strongPosition Summary/strong:nbsp;/ppThe Front of Housenbsp;Manager will oversee and direct a successful restaurant operation. The ideal candidate knows the front of house and guest-facing restaurant operations backward and forward and can anticipate problems before they occur.nbsp;/ppnbsp;/ppstrongCore Values:/strongnbsp;/pulliHospitalitynbsp;/liliHumble/liliHustle/liliTeamwork/liliConstant Improvement/li/ulpstrongSchedule Expectations:/strong/pulliVariable shifts and days/lili32-40 hour work week/liliEvening, weekends, and some holidays, required/li/ulpstrongnbsp;/strong/ppstrongDesired Attributes:/strong/pulliSolution Seeker/liliDedicated Self Starter with Strong Work Ethic/liliGrowth Oriented, Results Focused and Quality Driven/liliCommitted to Standards/liliAdaptable/liliSmile, friendly, helpful, hospitable with genuine desire to help others/liliPersistent and Resilient/liliAlways a learner/liliCommitted to Greater Good/li/ulpstrongnbsp;/strong/ppstrongEducation and Experience:/strongnbsp;/pulliHigh School diploma or equivalent requirednbsp;/liliCollege a plusnbsp;/liliFood Safety Level 2 Certification required (will train)nbsp;/liliResponsible Service of Alcohol Certification required (will train)nbsp;/lili2 Years of relevant front of house/dining room experience, requirednbsp;/li/ulpnbsp;/ppstrongJob Description:/strong/ppAre you looking to join and grow with an already-successful restaurant operation with over 35 years of experience and recognized as a Top 100 Independent Pizzeria?/ppnbsp;/ppWe are looking highly energic Front of House Manager to oversee and direct a successful restaurant guest-facing operations. The ideal candidate is a self-motivated individual who balances fun with attention to quality, responsible service of alcohol, and creating an amazing guest experience/ppnbsp;/ppA successful Front of House Manager knows the restaurant operations backward and forward and can anticipate problems before they occur./ppstrongnbsp;/strong/ppstrongGeneral Job Expectations:/strong/pulliLead, manage, and hold accountable all direct reports/liliAutonomy to meet the goals of the role position and company, bring value and process improvements./liliExecute the companyrsquo;s core focus ndash; emProud to always serve unmatched quality innbsp;/emboth pizza and experience - in all areas of responsibility./liliMaintain fast, accurate service, and positive guest relations; ensure products are consistent with company quality standards./liliReview sales, activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement./liliDirect and coordinate operations, service, menu, restaurant environment, cleanliness standards, management development service style/system, food safety and internal marketing initiatives./liliMinimize security threats, shrinkage, and profit loss through regular audits, develop loss prevention procedures, and hold team accountable to security guidelines./liliOperate in accordance with all Cristyrsquo;s Pizza standards of operations, handbook policies, operating policies, agreements, etc.nbsp;/li/ulpstrongnbsp;/strong/ppstrongCore Areas of Responsibilities:/strongnbsp;/pulliCoordinate daily Front of House (FOH) restaurant operations./liliExecute the companyrsquo;s core focus ndash; emProud to always serve unmatched quality in both pizza and experience/em - in all areas of responsibility./liliManage shifts decision making and planning while upholding standard, product quality and cleanliness./liliAchieve company goals and carry out these goals in a way that protects the business and shapes the future of the company./liliCreate an unmatched dining experience by delivering the highest quality food, beverage and entertainment which make memories by exceeding guest expectations./liliServe as the expert of beverage menu knowledge and beverage presentation./liliEnsure all policies, standards of operations and procedures are followed./liliMonitor responsible service of alcohol by crew members to guests./liliProvide a fun, clean and safe guest, and team environment; including restroom cleanliness and maintenance./liliManage every aspect of guest relations; including effectively and accurately responding to customer concerns and feedback./liliResponsible for accurate front of house inventory and ordering of all alcohol supplies avoiding customer interruption./liliResponsible for sales building and meeting labor and profitability goals./liliFollow cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions./liliWork to reduce costs without affecting the guest experience and optimize profits through management of cost centers amp; recognize money saving opportunities./liliManage the full-life cycle of front of house crew members including hiring, training, coaching/developing, performance feedback and appraisals, documentation, retention, and termination./liliMaintain staffing pars in every facet of the business to ensure a positive guest experience, sales building, and business growth./liliTrain your crew how to use front of house equipment, how to recognize quality products, and manage staffing front of house staffing needs./liliWrite schedules for direct reports to meet the demands of fluctuating business./liliPromote a team culture and empower a talented and motivated team./liliEnsure quality standards and portion control./liliOperate in accordance with all Cristyrsquo;s Pizza standards of operations, handbook policies, operating policies, agreements, etc.nbsp;/liliCompliant to federal, state, and local legislation including employment, food safety, liquor control, and OSHA (Occupational Safety and Health Administration) requirements; ensure team members have required food safety and responsible service of alcohol certifications./liliPitch in and help in any position (service, production, maintenance, janitorial, or otherwise) as needed.nbsp;/liliComplete other tasks, projects and job duties as assigned and/or deemed appropriate./li/ulpstrongnbsp;/strong/ppstrongCompetencies/strong/pulliHigh level of business acumen and common sense/liliDemonstrate strong problem-solving skills through ability to diagnose and implement solutions/liliStrong and confident oral, written, and interpersonal communication skills including ability to deliver information persuasively and efficientlynbsp;/liliGenuine enthusiasm and aptitude for serving peoplenbsp;/liliPromote a fun and positive work environment while being responsible; lead by example/liliFoster teamwork and collaboration/liliThrive in building meaningful relationships based on trust; foster teamwork and collaboration/liliDemonstrate autonomy, follow up, and follow through moving quickly in an ever-changing environment often without close supervision/li/ulpstrongnbsp;/strong/ppstrongSkills:/strong/pulliRelevant front of house or dining room management experience including liquor license/liliHospitality or restaurant experience with keen interest and knowledge of food and beverage service, required/liliStrong communication and listening skills, excellent speaking, reading, and writing./liliKnowledge and capable of completing minor maintenance tasks and understand how equipment works, such as fountain soda machines, reach-in coolers, and handheld electronic ordering devicesnbsp;/liliExperience in the pizza industry, a plus/liliFoodTec POS,nbsp;Office 365, and Microsoft Officenbsp;experience, stronga plus/strong/li/ulpstrongnbsp;/strong/ppstrongPhysical Requirements:nbsp;/strongThe following physical activities described are representation of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations./ppnbsp;/pulliAbility to move throughout the property (standing, walking, kneeling, bending) for extended periods of time/liliAbility to make repeating movements of the arms, hands, and wrists/liliAbility to express or exchange ideas verbally and perceive sound by ear/liliManual dexterity, hand-eye coordination, and ability to work with hand above shoulders/liliAbility to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 40 pounds/liliAbility to turn or twist body parts in a circular motion/liliAbility to tolerate exposure to heat, cold, chemicals, and loud/noisy environment/li/ul/div/div/div