ENHANCED CARE MANAGEMENT PROGRAM MANAGER

div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;Community Bridges Administration - Watsonville, CA/div divstrongPosition Type/strong: nbsp;nbsp;nbsp;Regular/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;$42.96 - $44.36 Hourly/div divstrongJob Shift/strong: nbsp;nbsp;nbsp;40 hrs/wk/div /div h4Description/h4p style="text-align:justify;" /p p style="text-align:justify;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"emspan style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Community Bridges envisions a thriving community where every person has the opportunity to unleash their full potential. Our family of ten programs delivers essential services, provides equitable access to resources, and advocates for health and dignity across every stage of life. /span/span/em/span/span/p p style="text-align:justify;" /p p style="text-align:justify;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"stronguspan style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"POSITION DESCRIPTION: /span/span/u/strong/span/span/p p style="text-align:justify;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Under the direction of the Program Director, and working as part of an interdisciplinary team, the Enhanced Care Management (ECM) Program Manager is responsible for day-to-day operations of the Community Bridges ECM program. The ECM program is a community-based care coordination program addressing service gaps related to poor health outcomes for Medi-Cal recipients. In addition to providing some direct care management, the ECM program manager will participate in development, implementation, and quality improvement for the program; will train, supervise, coordinate, and motivate the direct care staff; and perform related work as required./span/span/span/span/p p style="text-align:justify;" /p p style="text-align:justify;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"stronguspan style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"DUTIES AND RESPONSIBILITIES:/span/span/u/strong/span/span/p pspan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"strongemspan style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Program Leadership and Development:/span/span/em/strong/span/span/p ul lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Leads planning and implementation of Enhanced Care Management and Community Supports/span/span/span/span/li lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Monitors and evaluates effectiveness and efficiency of service delivery system, organizational structure, staffing levels, and other internal operations including identifying and recommending alternative approaches or improvements; implements revisions, adjustments, and changes/span/span/span/span/li lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Organizes and leads internal ECM/CS meetings and trainings and participates in interdisciplinary team meetings/span/span/span/span/li lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Supports program reporting needs/span/span/span/span/li lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Contributes to grant reporting and invoicing/span/span/span/span/li lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Ensures proper use and training of CCAH approved software and billing systems/span/span/span/span/li lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Coordinates the development of relationships with other service providers and other community resources/span/span/span/span/li lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Maintains an awareness of state-level changes to the CalAIM/ECM/CS program and implements changes as needed/span/span/span/span/li /ul pspan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"strongemspan style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Direct Care Management:/span/span/em/strong/span/span/p ul lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"As needed and depending on staffing, conducts outreach to potential ECM recipients, screening, conducting intakes and enrolling new participants, as well as providing care management as planned/span/span/span/span/li lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Maintains care management records, including assessments, home visits, person-centered care plans, periodic reassessments, and progress notes/span/span/span/span/li /ul pspan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"strongemspan style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Personnel Management and Coordination:/span/span/em/strong/span/span/p ul lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Provides individual and team supervision, support and performance evaluations for assigned staff/span/span/span/span/li lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Coordinates and supports the work of ECM staff across Community Bridges programs, ensuring consistent service delivery, procedures, and training  /span/span/span/span/li /ul p style="text-align:justify;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"strongemspan style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Professional Conduct:/span/span/em/strong/span/span/p ul li style="text-align:justify;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Maintains confidentiality and treats participants and staff with dignity and respect at all times /span/span/span/span/li li style="text-align:justify;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Communicates effectively and respectfully with people from diverse racial, ethnic and cultural groups and from different backgrounds and lifestyles; demonstrates a knowledge and sensitivity to their needs. Understands and provides service from a person-centered perspective/span/span/span/span/li /ul p style="text-align:justify;" /p p style="text-align:justify;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"emspan style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Job descriptions are intended to be illustrative only; they are not designed to be restrictive or to define each and every assigned duty and responsibility.  In an organization of this nature, each employee is expected to perform such duties as necessary to fulfill the stated goals of the agency./span/span/em/span/span/p p style="text-align:justify;" /p p style="text-align:justify;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"strongspan style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"We screen all applicants, require background checks on final candidates consistent with funding regulation requirements and are a Drug-Free Work Place./span/span/strong/span/span/p p style="text-align:justify;" /p p style="text-align:justify;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"stronguspan style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"OTHER JOB DETAILS: /span/span/u/strong/span/span/p ul li style="text-align:justify;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"This is a FLSA exempt position./span/span/span/span/li li style="text-align:justify;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"This position will be offered at a pay rate between $42.96-$44.36/hr for unlicensed candidates, (plus a $.40/$.10 per hour bilingual/biliterate differential after passing a test administered by the HR department)./span/span/span/span/li li style="text-align:justify;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"This position requires regular on-site attendance and travel to a variety of locations throughout Santa Cruz County as needed./span/span/span/span/li li style="text-align:justify;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Hours of work are typically Monday-Friday between 9-5, however some evening and weekend work may be required./span/span/span/span/li /ulh4Qualifications/h4brp style="text-align:justify;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"stronguspan style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"MINIMUM QUALIFICATIONS/span/span/u/strongspan style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;": /span/span/span/span/p p style="text-align:justify;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"strongemspan style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Required:/span/span/em/strong/span/span/p ul li style="text-align:justify;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"BA or BS in social work, psychology, or a related field or equivalent experience/span/span/span/span/li li style="text-align:justify;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Supervisory experience/span/span/span/span/li li style="text-align:justify;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Knowledge of social work principles and practices, including care management techniques/span/span/span/span/li li style="text-align:justify;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Sufficient knowledge of Santa Cruz County resources to fully address client needs, or ability to develop that knowledge quickly/span/span/span/span/li li style="text-align:justify;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Understanding of social determinants of health/span/span/span/span/li li style="text-align:justify;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Ability to make diligent and creative effort on assembling and following up on assessments and care management plans/span/span/span/span/li li style="text-align:justify;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Knowledge of mental health, drug and alcohol treatment, homelessness and housing resources, and the continuum of care in Santa Cruz County, is preferred/span/span/span/span/li li style="text-align:justify;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Demonstrates a high level of tolerance and understanding for individuals who present for services with urgent multiple care management and health needs/span/span/span/span/li li style="text-align:justify;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Understanding of and applied practice of HIPAA requirements/span/span/span/span/li /ul pspan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"strongemspan style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Preferred: /span/span/em/strong/span/span/p ul li style="text-align:justify;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"MSW or advanced degree in a related field/span/span/span/span/li li style="text-align:justify;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Experience with chronic illness and high utilizers of health care across the life spectrum/span/span/span/span/li li style="text-align:justify;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Bilingual/biliterate English/Spanish/span/span/span/span/li li style="text-align:justify;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Experience with CalAIM/ECM/span/span/span/span/li /ul p style="text-align:justify;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"strongspan style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"OTHER REQUIREMENTS:/span/span/strong/span/span/p ul li style="text-align:justify;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Must pass a TB test before first day of employment. /span/span/span/span/li li style="text-align:justify;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Must receive an annual influenza vaccination or be willing to wear a protective face mask during government regulated influenza season./span/span/span/span/li lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Must have a valid CA driver’s license, drive a motor vehicle incidental to the performance of the work and be insured./span/span/span/span/li lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Must be able to work at a computer for full workdays; some routine lifting and reaching requirements./span/span/span/span/li lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Employees who transport clients must pass a pre-employment drug amp; alcohol screen and comply with periodic testing for drug use and alcohol misuse./span/span/span/span/li lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"span style="font-family:'Source Sans Pro', sans-serif;"Must pass a criminal background check and maintain a clean record./span/span/span/span/li /ul