Front Desk / Bar Lead - College Station - Part-time

pspan style="font-weight: bold;"span style="color: #222222;"POSITION DESCRIPTION: /span/span/p pspanThe Front Desk/Bar Lead at Hotel McCoy is an intermediate level leadership position, acting as the most senior Front Desk/Bar agent, and is the first point of contact for department escalations. The Front Desk/Bar Lead is expected to act with integrity, high EQ, and utilize clear, kind, and candid communication with all co-workers and leadership. /span/p pspanThis onsite role requires outstanding performance as a Front Desk Agent and Bar Attendant, enthusiastic high energy, empathetic candor, diplomacy, clear communication, level-headedness, the ability to work effectively, and full ownership of a full-time, set schedule./span/p pspanLeadership at Hotel McCoy sets the tone for the employees, especially those in their department. This is a great and honorable position here, as we maintain a people first company culture. Your department, your reports, are more than just employees, they are the drivers of Hotel McCoy’s success and they look to you as their leader. In summary:/span/p pspan /span/p ul lispan style="font-size: 13px;" /spanspanDirectly oversees and coordinates activities of Front Desk Agents and all employees working in the Front Desk Department during their set shift/span/li lispan style="font-size: 13px;" /spanspanActs as the leading Front Desk expert of Hotel McCoy and is an exemplary Front Desk Agent, continually innovating and contributing to the development of the department, in standards and with creative methods/span/li lispan style="font-size: 13px;" /spanspanAssists the Director, General Manager and Assistant General Manager with supervision and coordination of the activities of Front Desk/Bar associates in and relating to the Front Desk Department/span/li /ul pspan /span/p ul lispan style="font-size: 13px;" /spanspanActs and demonstrates as an exemplary employee, leading by example with guest relations, employee interactions, guest experiences, company culture, brand voice, upselling, property appearance awareness, and safety procedures/span/li /ul pspan /span/p pspan style="color: #222222;"span /span/span/p pspan style="color: #222222;" /span/p pspan style="color: #222222;" /span/p pspan style="font-weight: bold;"span style="color: #222222;"ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: /span/span/p pbr/p pspan style="color: #222222;"NOTE:  /spanspanOpenstay, span style="color: #222222;"LLC may change the requirements of this job description at any time. These duties include the following Front Desk/Bar Lead responsibilities in addition to the general Front Desk/Bar Associate duties which are also listed below:/span/span/p pspan style="color: #222222;" /span/p ul lispan style="color: #222222;" /spanspan style="color: #222222;"Ensure total guest satisfaction during shift using problem/resolution process and full follow-through on the end result, reporting any inconsistencies to management/span/li lispan style="color: #222222;" /spanspan style="color: #222222;"As a Manager on Duty, show enthusiasm when dealing with guests, visitors and staff/span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Maintain a working knowledge of emergency procedures and ability to put into action when needed/span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Understand and own the processes for breakfast setup/teardown, check in/check out process, and fully knowledgeable of bar menu and operations; assist in creating and updating training processes and SOPs /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Use a keen eye for detail to ensure the safety, security and happiness of all guests during property walks and front desk/bar operations/span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Ensuring the proper handling and close out of reservation folios, bar charges/tabs and accurate cash counts; resolving any discrepancies/span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Maintain inventory in POS for beer, wine, N/A beverages and food items/span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Promote the Hotel McCoy Culture; promote enthusiasm about the Hotel history and amenities at all times, including the Kindness Rate, Supporting Local, Travel for All/span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Complete Front Desk/Bar Lead checklist on a daily basis/span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Ensure written communications are being handled effectively and appropriately: FD email and text messages/span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Assist the GM/AGM with any administrative duties as assigned/span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Availa/spanspanbility to work a set schedule as assigned; taking ownership for coverage of shifts unable to work/vacation days/span/li lispan /spanspanMaintain a servant leadership mindset while dealing with guests and teammates/span/li lispan /spanspanUse great interest to train, coach and work with all staff as a team/span/li lispan /spanspanAM Lead: maintain inventory and organization of breakfast items, providing a weekly order list/span/li lispan /spanspanPM Lead: maintain inventory and organization of beer and wine items, providing weekly order lists/span/li lispan /spanspanFLEX Lead: maintain inventory and organization of gift shop/food items/guest amenities, providing weekly order lists/span/li /ul pspan /span/p pspan style="color: #222222;" /span/p pspan style="color: #222222;"Front Desk/Bar Associate duties: /span/p pspan style="color: #222222;" /span/p ul lispan style="color: #222222;" /spanspan style="color: #222222;"Check guests in and out of the hotel /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Post and rebate room, tax, and other miscellaneous charges to guest accounts /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Administer hotel guest payment policies /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Handle hotel phone system, transfer calls and take messages for guests and hotel staff /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Place, modify and cancel guest reservations/span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Ensure all check-in reservations have a credit card on file/span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Input all reservation changes and any special requests into the Cloudbeds system /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Maintain an accurate daily inventory of available rooms /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Coordinate with other departments to fulfill special guest requests /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Coordinate and communicate with hotel management staff as needed/span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Communicate hotel facilities and services to guests at check-in /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Must be able to provide information regarding local area facilities for guests /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Administer all hotel policies, procedures and standards /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Responsible for maintaining hotel key security/span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Read and communicate clearly /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Be knowledgeable of any special promotions or rate programs /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Be knowledgeable and enthusiastic about the city o/spanspan style="color: #222222;"f College Station, Texas/span/li lispan style="color: #222222;" /spanspanSet up breakfast food and drink items /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Serve beer, wine and snacks to bar pat/spanspanrons if allowed by law/span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Maintain cleanliness and orderliness of front desk and lobby area /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Know how to properly handle wake-up calls /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Open and close shifts; make accurate cash drops if needed/span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Ensure all credit cards, cash and change funds are balanced throughout the shift /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Communicate with incoming staff and management by logging pertinent information in the front desk logbook (Slack) /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Follow the Lost Found process for any items reported/span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Notify housekeeping and maintenance of any reported problems in guest’s rooms or on hotel grounds/span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Assuring guest packages are received by the recipient/span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Must adhere to company dress code /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Practice safety standards at all times /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Carry out any reasonable request by management if capable of performing /span/li /ul pspan style="color: #222222;" /span/p pspan style="color: #222222;" /span/p pspan style="color: #222222;" /span/p pspan style="font-weight: bold;"span style="color: #222222;"OTHER DUTIES AND RESPONSIBILITIES:/span/span/p pspan style="color: #222222;" /span/p pspan style="font-weight: bold;"span style="color: #222222;"NOTE:/span/spanspan style="color: #222222;"   These include, but are not limited to the following (additional responsibilities may be assigned as necessary): /span/p pspan style="color: #222222;" /span/p ul lispan style="color: #222222;" /spanspan style="color: #222222;"Inform housekeeping of dirty rooms as they become available /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Update room status as housekeeping notifies the desk of changes /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Distribute mail to guest boxes as well as to hotel staff /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Know how to clean guest rooms to standard /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Track status of rooms used for site tours or out-of-order for maintenance /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Attend weekly front office staff meetings /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Assist other departments as needed or assigned /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Work and communicate with other departments to ensure the smooth operation of the hotel /span/li /ul pspan style="color: #222222;" /span/p pspan style="font-weight: bold;"span style="color: #222222;"REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS AND EXPERIENCE): /span/span/p pspan style="color: #222222;" /span/p ul lispan style="color: #222222;" /spanspan style="color: #222222;"Must be 21 years of age or older /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"At least one year of hotel front desk experience, bartending experience a plus/span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Knowledge of economic and accounting principles and practices, banking, and the analysis and reporting of financial data /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Excellent oral and written communication skills /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Expert computer skills, ability to compose and create reports, letters, memos, and procedures /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Mature judgment and professionalism in handling all matters /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Required knowledge of administrative and clerical procedures and systems such as managing files and records and other office processes, procedures, and terminology /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Ability to read and understand information and ideas presented in writing /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Excellent math skills/span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Excellent organization and problem-solving skills /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Knowledge of hotel Property Management software /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Understanding and acceptance of the Hotel McCoy culture (Travel for All)/span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Internal Candidates: No verbal/written disciplinary action within the past six months/span/li /ul pspan style="color: #222222;" /span/p pspan style="color: #222222;" /span/p pspan style="color: #222222;"Types of decisions this employee is authorized to make:/span/p pspan style="color: #222222;" /span/p ul lispan style="color: #222222;" /spanspan style="color: #222222;"May rebate a no-show charge on behalf of a guest, depending on the day’s occupancy rate/span/li lispan style="color: #222222;" /spanspan style="color: #222222;"May rebate an unsatisfied guest up to $100 per stay; obtain approval from management for higher level discount/span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Ordering supplies from a vendor, as approved by management /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Offering trades, complimentary rooms or special offers as approved by management/span/li /ul pspan style="color: #222222;" /span/p pspan style="color: #222222;" /span/p pspan style="color: #222222;" /span/p pspan style="font-weight: bold;"span style="color: #222222;"TECHNICAL SKILLS REQUIRED:/span/span/p pspan style="color: #222222;" /span/p ul lispan style="color: #222222;" /spanspan style="color: #222222;"Computer proficiency (Microsoft Office) /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Business correspondence writing skills /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Read and write prevalent spoken language of the hotels employee’s and guests/span/li lispan style="color: #222222;" /spanspan style="color: #222222;"G-Suite: Gmail, GChat, Google docs and sheets/span/li /ul pspan style="color: #222222;" /span/p pspan style="color: #222222;" /span/p pspan style="font-weight: bold;"span style="color: #222222;"WORKING CONDITIONS AND PHYSICAL EFFORT:/span/span/p pspan style="color: #222222;" /span/p ul lispan style="color: #222222;" /spanspan style="color: #222222;"Reaches, bends, stoops, lifts, carries and pushes. /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Lifts and carries supplies, and cases, weighing up to 50 lbs. /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Essential hand/eye coordination /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Work is normally performed in a typical interior and exterior hotel, work environment /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Noise level is moderate to high /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Limited exposure to physical risk /span/li lispan style="color: #222222;" /spanspan style="color: #222222;"Moderate physical effort required/span/li lispan /spanspanStand and/or sit for extended periods/span/li /ul