Branch Operations Lead - Cranford, NJ

div spanWe have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.nbsp; You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs./span /div p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;"spanAs a Branch Operations Lead Trainee in Branch Banking, you collaborate with the Branch Manager, branch employees and One Chase colleagues to ensure customer financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory banking requirements.nbsp; A Branch Operations Lead Trainee is passionate aboutnbsp; taking care of our customers and employees, providing an exceptional customer experience, and working with the Branch Manager to set the tone in the Branch. nbsp;nbsp;/span/p p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;"spanA typical day consists of assisting customers and performing transactions.nbsp;nbsp; You will also look for opportunities to make customers lives easier by setting up self-service options and building relationships.nbsp;nbsp; Throughout the week, you will schedule time to review branch operations and share updated policy and procedures with branch employees.nbsp; This results in the business is adhering to control expectations.nbsp;/span/p div bJob responsibilities/b /div div /div div p class="MsoNormal" style="margin-left: 54.75pt;"/p ul liWorks with the Branch Manager to set the tone of the branch environment to provide an exceptional customer experience and a dynamic and engaging culture/li liEngages clients as they enter the branch by welcoming them and making customers feel appreciated, performing transactions, managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings/li liPerforms branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures/li liIntroduces customers to the branch team who will build relationships and assist with specialized financial needs/li liMakes customers’ lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week/li liSupports the Branch Manager with all aspects of branch operations, including loss control, compliance, and audit standards/li /ul p/p ul /ul /div div bRequired qualifications, capabilities, and skills/b /div div ul liHigh school degree, GED, or foreign equivalentnbsp;/li liDetail-oriented, organized, and have the ability to multi-task with a dedication to follow policies, procedures, and regulatory banking requirements/li liAvailability to work Branch hours including weekends and some evenings/li /ul /div div bPreferred qualifications, capabilities, and skills/b /div div ul liDemonstrated ability to make connections, engage, and educate customers and refer to colleagues as appropriate/li liStrong desire and ability to influence, educate, and connect team, partners, and customers to technology/li liDemonstrated leadership abilities and proficiency in operations and transaction accuracy while working well in a team environment/li liSome College level or military equivalent or 2+ years of branch banking experience/li /ul /div div bTraining requirement/b /div div ul liSuccessful completion of the Branch Operations Lead training program is a pre-requisite to be considered active in Branch Operations Lead role/li /ul /divh3About Company/h3divdiv Our Consumer amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. /div div br/ /div div Our Consumer Banking group helps customers manage their money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households. /div/divh2Company/h2divp class="MsoNormal" style="margin-bottom: 0.0001pt;"Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.nbsp;/p p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;"span/span/p p class="MsoNormal" style="margin-left: 0.5in;"/p p class="MsoNormal" style="margin-bottom: 0.0001pt;"We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.nbsp; We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.nbsp;/p p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;"span/span/p p class="MsoNormal" style="margin-left: 0.5in;"/p p class="MsoNormal" style="margin-bottom: 0.0001pt;"We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit ournbsp;a href="https://careers.jpmorgan.com/us/en/how-we-hire/faqs" target="_blank" rel="nofollow" style="text-decoration: var(--aui-link-decoration);"FAQs/anbsp;for more information about requesting an accommodation./p p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;"span/span/p p class="MsoNormal" style="margin-left: 0.5in;"/p p class="MsoNormal" style="margin-bottom: 0.0001pt;"Equal Opportunity Employer/Disability/Veterans/p/div