Service Writer

div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;Headquarters - PAGE, AZ/div divstrongPosition Type/strong: nbsp;nbsp;nbsp;Seasonal/div divstrongEducation Level/strong: nbsp;nbsp;nbsp;High School/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;$15.00 - $17.00 /div divstrongTravel Percentage/strong: nbsp;nbsp;nbsp;None/div divstrongJob Shift/strong: nbsp;nbsp;nbsp;Any/div divstrongJob Category/strong: nbsp;nbsp;nbsp;Admin - Clerical/div /div h4Description/h4p style="text-align:center"strongJOB DESCRIPTION/strong/p p style="text-align:center"strongPosition Title:/strongu Service Writer I/u strongDepartment:/strongnbsp;uAPEX/u/p p style="text-align:center"strongSalary Range:/strongu $15- $17/u strongReports to:/strongunbsp;APEX Manager/u/p p style="text-align:center"strongEmployment Status:/strongu (FT, PT, SE, TEMP) Seasonal/u strongFLSA Status:/strong u(Exempt, Non-Exempt) Non-Exempt/u/p hr / pustrongPOSITION SUMMARY/strong/u/p pThe basic function of a Service Writer is to ensure efficient service delivery of vessel maintenance; the Service Writer receives, tracks and updates customers on the status of maintenance requests through completion. Furthermore, the Service Writer advances tasks/projects as delegated which are deemed necessary and prudent to the service writing function. The position assumes a quasi-supervisory responsibility only in the absence of department management./p pustrongESSENTIAL FUNCTIONS amp; DUTIES/strong/u/p ul liReceive customer requests for vessel service;/li liCompose work order to be distributed to appropriate work area;/li liCollaborate with mechanics on progress and provide updates to customers as necessary;/li liMaintain accurate records for reference purposes;/li liPerform related billing and invoicing tasks;/li liPossess the ability to react productively to other duties as reasonably assigned./li /ul h4Qualifications/h4brpstronguQUALIFICATIONS/u/strong/p ul liIncumbent must possess high levels of interpersonal and communication skills to perform the essential functions of the position./li liComputer literacy and knowledge of office software programs/li liExcellent communication and customer service skills/li /ul pstronguEDUCATION/u/strong/p pMinimum high school diploma or GED equivalent required; Post-secondary certification in marine industry or related field preferred./p pstronguEXPERIENCE/u/strong/p pMechanical background in marine industry or related field preferred./p pstronguGENERAL KNOWLEDGE, SKILLS AND ABILITIES/u/strong/p ul liKnowledge of APM marina services and amenities./li liSkills which allow for the tactful resolution of guest problems or concerns./li liKnowledge or ability to be trained in fire extinguisher operation./li liKnowledge or ability to be trained in ISO/EMS awareness./li liKnowledge or ability to be trained in employee orientation./li liKnowledge or ability to be trained in hazard communication./li liKnowledge or ability to be trained in hazardous materials response/respiratory protection./li liKnowledge or ability to be trained in emergency response./li liKnowledge or ability to be trained in recyclable materials./li liKnowledge or ability to be trained in blood borne pathogen awareness./li liBasic knowledge of boat operation;/li liBasic knowledge of boat manufacturer products and functions./li liKnowledge of computer systems and software./li /ul pstrongIS THIS POSITION CLOSELY, MODERATELY, OR MINIMALLY SUPERVISED? /strongModerately./p pstrongDOES THIS POSITION HAVE SUPERVISORY RESPONSIBILITY INCLUDING BUT NOT LIMITED TO HIRING, FIRING, PERFORMANCE APPRAISALS, PERSONNEL CHANGES? /strongNo./p pstrongDOES THIS POSITION HAVE ACCESS TO COMPANY OR CUSTOMER CONFIDENTIAL OR PROPRIETY INFORMATION INCLUDING BUT NOT LIMITED TO CUSTOMER LISTS, PAYROLL, HUMAN RESOURCE OR LEGAL INFORMATION? /strongYes./p pstrongDOES THE POSITION HAVE ACCESS TO OR HANDLE COMPANY OR CUSTOMER FUNDS INCLUDING BUT NOT LIMITED TO CREDIT CARD INFORMATION, CHECKS, CASH? /strongYes./p pstronguWORKING CONDITIONS/u/strong/p pThe performance of stated functions and duties may occur in, but are not limited to: office settings, confined spaces such as boat hulls, public or common areas such as restaurant or retail establishment; inclement weather conditions may be a factor including rain, snow, wind, extreme temperatures. General industry levels of noise and stimuli should be expected in all settings./p pem*Controllable working conditions (i.e. temperature, lighting) may be altered to create a more conducive working environment for staffing needs, however such accommodations shall not create an undue hardship on the Company or other staff members./em/p pstronguPHYSICAL DEMANDS/u/strong/p pThe physical demands of the position may include, but are not limited to sitting or standing for extended periods of time. Lifting, carrying and otherwise maneuvering heavy objects with or without assistance. Climbing, crouching, reaching, extending and other bodily movements in work areas such as boats, office settings, docks./p pstronguENGLISH PROFICIENCY/u/strong/p pIt is important that the incumbent be able to communicate effectively in English including speaking, understanding, reading, and writing for the purpose of general interactions with staff, guests and customers. Additional linguistic proficiency is welcomed and encouraged, but not required for the performance of the position./p pstronguINTENT AND FUNCTION OF JOB DESCRIPTION/u/strong/p pThe purpose of the job description is to provide the general tasks and standards of the position. The job description is composed with the intention that only essential functions are included; peripheral tasks only incidentally related or otherwise assigned to the position have been excluded./p pThe job description does not create an employment contract. APM maintains its status as an at-will employer. APM or the employee may terminate the employment relationship at any time, for any reason, with or without cause or notice./p