WIC Bilingual Clerk

divdivlink href="https://static.workforcenow.adp.com/mas/mdf-components/24.17.25/styles/froala_editor.pkgd.min.css" rel="stylesheet" type="text/css"nbsp;link href="https://static.workforcenow.adp.com/mas/mdf-components/24.17.25/styles/froala_style.min.css" rel="stylesheet" type="text/css"div class="fr-view"divlink href="https://static.workforcenow.adp.com/mas/mdf-components/24.13.17/styles/froala_editor.pkgd.min.css" rel="stylesheet" type="text/css"nbsp;link href="https://static.workforcenow.adp.com/mas/mdf-components/24.13.17/styles/froala_style.min.css" rel="stylesheet" type="text/css"div class="fr-view"divlink href="https://static.workforcenow.adp.com/mas/mdf-components/24.9.7/styles/froala_editor.pkgd.min.css" rel="stylesheet" type="text/css"nbsp;/divp style='margin-top:0in;margin-right:0in;margin-bottom:.0001pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;line-height:normal;background:white;' id="isPasted"strongspan style='font-size:14px;font-family:"Helvetica",sans-serif;color:#333333;'Overview/span/strong/pp style='margin-top:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;line-height:normal;background:white;'span style='font-size:14px;font-family:"Helvetica",sans-serif;color:#333333;'New Hope Services (NHS) is proudly celebrating 65 years of service to Southern Indiana and our extended service area. NHS has built the capacity to provide a full continuum of human services from child and family support through ability services. Our unique expertise in developing affordable housing allows us to also partner with the communities we serve to have an even greater positive economic and community development impact./span/pdivlink href="https://static.workforcenow.adp.com/mas/mdf-components/24.9.7/styles/froala_style.min.css" rel="stylesheet" type="text/css"div class="fr-view"divlink href="https://static.workforcenow.adp.com/mas/mdf-components/24.9.7/styles/froala_editor.pkgd.min.css" rel="stylesheet" type="text/css"nbsp;link href="https://static.workforcenow.adp.com/mas/mdf-components/24.9.7/styles/froala_style.min.css" rel="stylesheet" type="text/css"div class="fr-view"div style='box-sizing: border-box; margin-right: -15px; margin-left: -15px; color: rgb(51, 51, 51); font-family: Roboto, "San Francisco", "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' id="isPasted"div style="box-sizing: border-box; position: relative; min-height: 1px; padding-right: 15px; padding-left: 15px; float: left; width: 1576.83px;"p style="box-sizing: border-box; margin: 0px 0px 10px;"strong style="box-sizing: border-box; font-weight: bold;"STARTING PAY RATE: nbsp;span style="box-sizing: border-box; background-color: rgb(251, 238, 184);"$16.00/hournbsp;/span/strong/pp style="box-sizing: border-box; margin: 0px 0px 10px;"strong style="box-sizing: border-box; font-weight: bold;"span style="box-sizing: border-box; background-color: rgb(251, 238, 184);"Fluent Spanish/English bilingual communication skills requirednbsp;/span/strong/pp style="box-sizing: border-box; margin: 0px 0px 10px;"span style="box-sizing: border-box; background-color: rgb(251, 238, 184);"strong style="box-sizing: border-box; font-weight: bold;"Paid Holidays, Vacation, PTO and Sick Time/strong/span/pp style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:"Calibri",sans-serif;' id="isPasted"span style='font-size:14px;line-height:107%;font-family:"Helvetica",sans-serif;color:#333333;background:white;'Office Hours: Mon 11 - 7; Tue - Fri 9 - 5/span/pp style="box-sizing: border-box; margin: 0px 0px 10px;"br/pp style="box-sizing: border-box; margin: 0px 0px 10px;"strong style="box-sizing: border-box; font-weight: bold;"ESSENTIAL DUTIES:/strong/pul style="box-sizing: border-box; margin-top: 0px; margin-bottom: 10px;"li style="box-sizing: border-box;"Present a friendly and warm welcome to all families upon clinic visits and telephone contacts; display of excellent eye contact with families; offer a minimum of one compliment to families at each clinic visit or telephone contact/lili style="box-sizing: border-box;"Assist families in completion of paperwork for certification process. In order to expedite process, if necessary, directly assist families in filling out paperwork if there appears to be some difficulty. Perform all assigned duties for certification processing including: income verification; updated household information; immunization records; community referrals; ID folder; check issuance; acceptable WIC foods; check explanation; notification of rights to appeal; sanctions; and vendor listing/lili style="box-sizing: border-box;"Maintain participant confidentiality/lili style="box-sizing: border-box;"Promote breastfeeding/lili style="box-sizing: border-box;"Ensuring an appointment show rate of a minimum of 80% average (calculate rate daily) and that appointment slots are 100% filled on a daily basis/lili style="box-sizing: border-box;"Meet or exceed caseload goals. Assist in contacting clients to pick up checks routinely, appointment reminders, etc./lili style="box-sizing: border-box;"Ensure a monthly participation rate for WIC at or above the state average/lili style="box-sizing: border-box;"Responsible for contacting clients to pick up checks routinely.br style="box-sizing: border-box;"a) Daily documentation of scheduled check pick ups in appt. bookbr style="box-sizing: border-box;"b) Daily mailing of reminder post cards for appts.br style="box-sizing: border-box;"c) Ongoing phone contacts with clients/lili style="box-sizing: border-box;"End of the month participation reports will be completed and submitted no later than the 5th calendar day of the following month; updating of answering machine messages; direct communication with PDA when necessary; phone answering; appointment scheduling/lili style="box-sizing: border-box;"Check stock duties include ensuring adequate local clinic supply, daily lock up of check stock/lili style="box-sizing: border-box;"Ineligible File maintenance includes Form Letter A distribution and filing of copies, ensuring ineligibility signatures are documented, and ensuring general note and alert is entered in statewide database/lili style="box-sizing: border-box;"Participate in community outreach activities/lili style="box-sizing: border-box;"Accept clinic assignments as scheduled. nbsp;Travel reimbursement provided for subsequent clinic travel beyond clinic site where work day begins/li/ulp style="box-sizing: border-box; margin: 0px 0px 10px;"strong style="box-sizing: border-box; font-weight: bold;"GENERAL DUTIES:/strong/pul style="box-sizing: border-box; margin-top: 0px; margin-bottom: 10px;"li style="box-sizing: border-box;"Help in other areas of the facility as requested by any supervisor or program director/lili style="box-sizing: border-box;"Be thoroughly familiar with, and review at least annually, personnel policies and procedures of New Hope Services, Inc./lili style="box-sizing: border-box;"Maintain confidentiality regarding all personnel and financial matters of the corporation/lili style="box-sizing: border-box;"Contribute to team efforts to accomplish the mission statement of NHCFS and NHS/li/ulp style="box-sizing: border-box; margin: 0px 0px 10px;"strong style="box-sizing: border-box; font-weight: bold;"QUALIFICATIONS:/strong/pul style="box-sizing: border-box; margin-top: 0px; margin-bottom: 10px;"li style="box-sizing: border-box;"Strong skills and knowledge with computers/lili style="box-sizing: border-box;"Experience working with customers/lili style="box-sizing: border-box;"High School Diploma or GED required/lili style="box-sizing: border-box;"Spanish/English bilingual skills requirednbsp;/li/ulnbsp;/div/divdiv style='box-sizing: border-box; margin-right: -15px; margin-left: -15px; color: rgb(51, 51, 51); font-family: Roboto, "San Francisco", "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'div style="box-sizing: border-box; position: relative; min-height: 1px; padding-right: 15px; padding-left: 15px; float: left; width: 1576.83px;"strong style="box-sizing: border-box; font-weight: bold;"Benefits/strongp style="box-sizing: border-box; margin: 0px 0px 10px;"br/pul style="box-sizing: border-box; margin-top: 0px; margin-bottom: 10px;"li style="box-sizing: border-box;"Medical - company pays 80% of premium/lili style="box-sizing: border-box;"Dental/lili style="box-sizing: border-box;"Vision/lili style="box-sizing: border-box;"STD/lili style="box-sizing: border-box;"LTD - company paid/lili style="box-sizing: border-box;"Life Insurance - company paid/lili style="box-sizing: border-box;"Employee Assistance Program - company paid/lili style="box-sizing: border-box;"Accident amp; Critical Illnessnbsp;/lili style="box-sizing: border-box;"401k - annual company match (% varies)/lili style="box-sizing: border-box;"Paid Vacation, Paid Sick Time, Paid Personal Days, Paid Holidays/li/ulp style="box-sizing: border-box; margin: 0px 0px 10px;"*Equal Opportunity Employer/p/div/div/div/div/div/div/div/div/div/div/div