Service Delivery Technician III

p style="margin-left:2.5pt"spanstronguService amp; Delivery Technician III/u/strong/span/p pspanstrong$2000 Signing Bonus/strong/span/p pspanstrongAbout the companynbsp;/strong/span/p pspanAlbertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purposeistrong: to create joy around each table and inspire a healthier tomorrow for every community./strong/i/span/p pspanAlbertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants./span/p pspanPlacing a premium on adaptability, safety and family well-being, our work model, Presence with a Purpose, offers a hybrid work environment between remote work and office time.nbsp; A one-size-fits-all approach does not apply to everyone, and teams are empowered to make decisions best for them./span/p pspanstrongBring your flavor/strong/span/p pspanBuilding the future of food and well-being starts with you. Join our team and bring your best self to the table./span/p pspanstrongWhat you will be doing/strong/span/p pspanAs a Service amp; Delivery Technician III, you will be supporting our retail stores in and around the Pleasanton, CA region, as part of our Zone 1 team. Zone 1 runs from Pleasanton, across to Hercules, through to Stockton. In Zone 1, there are two other technicians as part of the Zone. Our Service amp; Delivery Technician III technicians repair devices such as Self-Checkout’s, counter scales, checkstand scales, point-of sale printers, Lexmark printers, iPads, eCommerce picking devices and desktops/laptops. Our Service amp; Delivery Technician’s also assist with deploying new amp; replacement hardware into the field./span/p pspanAs a Service amp; Delivery Technician III, you will visit our retail stores and backstage facilities to address any open IT issues that require on-site assistance, as well as support these facilities remotely where possible./span/p pspanstrongMain responsibilities/strong/span/p ul lispanSupport standard hardware platforms and systems installed throughout Safeway retail stores and district offices./span/li lispanRepair all approved standard technology hardware, including PC/server hardware, network hardware, multi-function printers, scales, iPads, eCommerce picking devices, self-checkout amp; point of sale equipment./span/li lispanProvide network and remote connectivity (hardware/software) support./span/li lispanInstallation of new hardware and software./span/li lispanProvide customers with IT support; meet goals for service level agreements./span/li lispanInterface with all Corporate IT groups for on-site support and technology resolutions./span/li lispanAdhere to repair standards and service levels established./span/li /ul pspanstrongWhat we are searching fornbsp;/strong/span/p pspanWe believe the successful candidate has these qualifications and experience:/span/p ul lispanHigh school graduate, AA/AS/BA/BS degree preferred, or 3+ year's technical/training/hardware certifications preferred./span/li lispanInformation Technology project implementation exposure with 5+ years’ technical systems and 2+ years of technical support experience preferred./span/li lispan2+ years’ retail business experience preferred./span/li lispan2+ years’ experience with retail store systems, technology systems and hardware preferred./span/li lispan2+ years’ experience with installation and configuration of desktop and peripheral technology preferred./span/li lispan2+ years’ experience in desktop support./span/li lispanExcellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high pressure issues/situations./span/li lispanExcellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding./span/li lispanWorking knowledge of IT hardware, installation models, Windows, MS Office, and related applications./span/li lispaniOS and Android knowledge./span/li lispanDemonstrated ability to follow written/verbal instructions, define problems, collect data, establish facts, and draw valid conclusions./span/li lispanDemonstrated ability to work independently and be a strong collaborative partner in a matrixed organization./span/li lispanDemonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision./span/li lispanUnderstanding of how hardware/software systems inter-relate./span/li lispanMust be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs./span/li lispanMust have a good, safe driving record. Must have a vehicle./span/li lispanSolid mechanical skills./span/li lispanFlexibility to work a variety of shifts - day, evening, weekends and overnight in a 24/7 on-call support capacity./span/li lispanStrong sense of urgency, business ethics, dependability and follow through./span/li /ul pspanThe hourly range is $26.57 to $ 34.53. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates.nbsp;/span/p pspanstrongWhat is it like at Albertsons?nbsp;/strong/span/p pspanOur 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are./span/p pspaniA copy of the full job description can be made available to you./i/span/p