Temp Welcome Desk Associate

Overview: p style="margin: 0px;"The Welcome Desk Associate is responsible for fostering a warm, inviting experience for our guests andbr /patrons, creating an environment for exceptional guest experiences. This position will also provide general administrative support, including selling and verifying membership program registrations through the CCMS/POS/Traction Rec system, communicating membership plans and available programs, providing facility information as requested, answering and routing incoming phone calls, opening/closing the safe and Kiosks (when scheduled), and contacting members whose membership has lapsed./p Responsibilities: p style="margin: 0px;"The duties listed below are the primary duties of this position but are not all the duties that may be required.br /The Salvation Army reserves the right to change, reduce, or expand the duties of this position at any time.br /Reasonable accommodations may be made for individuals with disabilities to perform the essential functionsbr /of this role.br /Member Servicesbr /• Provide excellent guest service to the community by ensuring all guests, clients, and membersbr /receive prompt, courteous service in accordance with established Camden Kroc Welcome Deskbr /policies and procedures.br /• Maintain awareness of all Kroc Center programs to share relevant information with guests andbr /customers.br /• Ensure current information and promotional material is always available and visible in the Welcomebr /Desk area so that members, guests, and potential members always have access to neededbr /information.br /• Respond promptly to membership account inquiries.br /• Receive and manage incoming telephone calls, emails, and inquiries in a friendly, professionalbr /manner. Direct telephone calls to the appropriate program and/or staff member in a timely manner.br /• Maintain cleanliness and orderliness of the Kiosk/POS stations. Keep sales area clean and neat.br /• Review Membership Change forms and enter form data into CCMS/Traction Rec accurately in abr /timely manner.br /• Assist with community tours and information sessions geared towards members and potential clients.br /• Handle cash, credit card, and/or check transactions, make change, and operate Kiosk/POS software.br /o When scheduled, open and close the safe and Kiosks for other Welcome Desk Associates.br /o Secure the Kiosk/POS area at the open and close of each shift.br /o Properly input all sales and data into the Kiosk/POS System.br /o Complete necessary paperwork for bank deposits at end of shift.br /• Ensure steps are followed for membership background checks.br /• Review and update key account and personal information, as needed./pp style="margin: 0px;"• Use established procedures to follow up with members with delinquent accountsbr /• Ensure steps are followed for membership background checks.br /• Be proficient in reviewing and updating account and personal information, as needed.br /• Use established procedures to follow up with members with delinquent accounts.br /Safetybr /• Observe all federal, state, local, and Salvation Army safety regulations.br /• Attend to accidents and injuries according to policy.br /• Generate legible and accurate accident and incident reports as required and forward to appropriatebr /personnel in the time frames prescribed.br /• Ensure guest safety by immediately rectifying and reporting any potentially unsafe conditions tobr /supervisor or security.br /• Help de-escalate membership/clients concerns and work with security department when necessary tobr /handle delicate matters that arise.br /• Coordinate response and provide direction to members in emergency situations.br /• Report any suspicion of child abuse to the appropriate supervisor and Child Protective Services.br /Administrationbr /• Regularly check email to ensure that recently released information and communications concerningbr /programs, special events, etc., is received and shared with staff.br /• Provide administrative support as needed, to include filing, data entry, and mailing.br /• Provide general support for various events and program services, as needed.br /• Attend all staff meetings as assigned and required.br /• Adhere to Camden Kroc Center operations policies and procedures.br /• Perform related duties as assigned./p Qualifications: p style="margin: 0px;"• Use established procedures to follow up with members with delinquent accountsbr /• Ensure steps are followed for membership background checks.br /• Be proficient in reviewing and updating account and personal information, as needed.br /• Use established procedures to follow up with members with delinquent accounts.br /Safetybr /• Observe all federal, state, local, and Salvation Army safety regulations.br /• Attend to accidents and injuries according to policy.br /• Generate legible and accurate accident and incident reports as required and forward to appropriatebr /personnel in the time frames prescribed.br /• Ensure guest safety by immediately rectifying and reporting any potentially unsafe conditions tobr /supervisor or security.br /• Help de-escalate membership/clients concerns and work with security department when necessary tobr /handle delicate matters that arise.br /• Coordinate response and provide direction to members in emergency situations.br /• Report any suspicion of child abuse to the appropriate supervisor and Child Protective Services.br /Administrationbr /• Regularly check email to ensure that recently released information and communications concerningbr /programs, special events, etc., is received and shared with staff.br /• Provide administrative support as needed, to include filing, data entry, and mailing.br /• Provide general support for various events and program services, as needed.br /• Attend all staff meetings as assigned and required.br /• Adhere to Camden Kroc Center operations policies and procedures.br /• Perform related duties as assigned/pp style="margin: 0px;"• Must be able to remain in a stationary position for several hours at a time.br /• Must understand and support the mission of The Salvation Army./p