Field Claims Investigator - Full-time / Part-time

pspan style="font-family: arial, helvetica, sans-serif"span style="font-weight: bold"span style="color: rgb(34, 34, 34); font-size: 15px"Position:  /span/spanspan style="color: rgb(34, 34, 34); font-size: 15px"Field Claims Investigator /spanspan style="color: rgb(34, 34, 34); font-size: 15px" /span/span/p pspan style="font-family: arial, helvetica, sans-serif"span style="font-weight: bold"span style="color: rgb(34, 34, 34); font-size: 15px"Job Type:  /span/spanspan style="color: rgb(34, 34, 34); font-size: 15px"1099 / Contracted Work /spanspan style="color: rgb(34, 34, 34); font-size: 15px" /span/span/p pspan style="font-family: arial, helvetica, sans-serif"span style="font-weight: bold"span style="color: rgb(34, 34, 34); font-size: 15px"Location:  /span/spanspan style="color: rgb(34, 34, 34); font-size: 15px"50% working from home, 50% working in the field /spanspan style="color: rgb(34, 34, 34); font-size: 15px" /span/span/p pspan style="font-family: arial, helvetica, sans-serif"span style="font-weight: bold"span style="color: rgb(34, 34, 34); font-size: 15px"Compensation:  /span/spanspan style="color: rgb(34, 34, 34); font-size: 15px"$25/hr and $.70/mile/spanspan style="color: rgb(34, 34, 34); font-size: 15px" /span/span/p pspan style="font-family: arial, helvetica, sans-serif"brspan style="color: rgb(34, 34, 34); font-size: 15px" /span/span/p pspan style="font-family: arial, helvetica, sans-serif"span style="font-weight: bold"span style="color: rgb(34, 34, 34); font-size: 15px"COMPANY OVERVIEW/span/spanspan style="color: rgb(34, 34, 34); font-size: 15px" /span/span/p pspan style="font-family: arial, helvetica, sans-serif"span style="color: rgb(34, 34, 34); font-size: 15px"Phoenix Loss Control (“Phoenix” or “PLC”) is a business services provider in the cable, telecom, and utilities sector. PLC’s core service is outside plant damage investigation, recovery, and prevention. We help our clients recover the costs of third-party damage to their infrastructure, such as underground fiber optic or gas lines. PLC currently employs over 120 people, servicing some of the largest cable and telecoms operators across the country (Comcast, Spectrum, ATT, and Google, to name a few). Phoenix is currently aggressively expanding its business and looking for talented and energetic people to bring onboard to help drive growth. /spanspan style="color: rgb(34, 34, 34); font-size: 15px" /span/span/p pspan style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 15px" /span/p pspan style="font-family: arial, helvetica, sans-serif"span style="font-weight: bold"span style="color: rgb(34, 34, 34); font-size: 15px"POSITION SUMMARY/span/spanbrspan style="color: rgb(34, 34, 34); font-size: 15px" /span/span/p pspan style="font-family: arial, helvetica, sans-serif"span style="color: rgb(34, 34, 34); font-size: 15px"Outside Plant Damage (OPD) costs our clients over 30 million annually. Field investigators are needed to collect, access, and report these damages. This is a part-time, on call contract job to help support our clients with damage recovery. For our field investigators, each day and every investigation is different. We need inquisitive, self-driven individuals who are comfortable rolling up their sleeves and working in a constantly changing, dynamic environment. /spanspan style="color: rgb(34, 34, 34); font-size: 15px" /span/span/p pspan style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 15px" /span/p pspan style="font-family: arial, helvetica, sans-serif"span style="font-weight: bold"span style="color: rgb(34, 34, 34); font-size: 15px"Duties/span/spanspan style="color: rgb(34, 34, 34); font-size: 15px" /span/span/p ul lispan style="font-family: arial, helvetica, sans-serif"span style="color: rgb(34, 34, 34); font-size: 15px"Conduct on-site field investigations /spanspan style="color: rgb(34, 34, 34); font-size: 15px" /span/span/li lispan style="font-family: arial, helvetica, sans-serif"span style="color: rgb(34, 34, 34); font-size: 15px"Write detailed but concise investigation reports using diverse sources of information, types of evidence, witness statements, and costing estimates /spanspan style="color: rgb(34, 34, 34); font-size: 15px" /span/span/li lispan style="font-family: arial, helvetica, sans-serif"span style="color: rgb(34, 34, 34); font-size: 15px"Develop and maintain comprehensive knowledge of local and state statutes, laws, and regulations for underground and aerial cables and utility service lines /spanspan style="color: rgb(34, 34, 34); font-size: 15px" /span/span/li lispan style="font-family: arial, helvetica, sans-serif"span style="color: rgb(34, 34, 34); font-size: 15px"Remain prepared and willing to respond to damage calls within a timely manner /spanspan style="color: rgb(34, 34, 34); font-size: 15px" /span/span/li lispan style="font-family: arial, helvetica, sans-serif"span style="color: rgb(34, 34, 34); font-size: 15px"Complete damage investigations within 7 days and then work with and support our claims managers to complete the investigation and begin the recovery process /spanspan style="color: rgb(34, 34, 34); font-size: 15px" /span/span/li lispan style="font-family: arial, helvetica, sans-serif"span style="color: rgb(34, 34, 34); font-size: 15px"Respond to damages same day if received during business hours (if not, first response following day)/spanspan style="color: rgb(34, 34, 34); font-size: 15px" /span/span/li lispan style="font-family: arial, helvetica, sans-serif"span style="color: rgb(34, 34, 34); font-size: 15px"Accurately record all time, mileage, and other associated specific items /spanspan style="color: rgb(34, 34, 34); font-size: 15px" /span/span/li /ul pspan style="font-family: arial, helvetica, sans-serif"span style="font-weight: bold"span style="color: rgb(34, 34, 34); font-size: 15px"Required Skills and Capabilities/span/spanbrspan style="color: rgb(34, 34, 34); font-size: 15px" /span/span/p ul lispan style="font-family: arial, helvetica, sans-serif"span style="color: rgb(34, 34, 34); font-size: 15px"Interpersonal skills to gather information and conduct field interviews with involved parties including contractors and technicians, witnesses, law enforcement, and possible damagers /spanspan style="color: rgb(34, 34, 34); font-size: 15px" /span/span/li lispan style="font-family: arial, helvetica, sans-serif"span style="color: rgb(34, 34, 34); font-size: 15px"Smartphone to gather photos, videos, and other information while conducting investigations /spanspan style="color: rgb(34, 34, 34); font-size: 15px" /span/span/li lispan style="font-family: arial, helvetica, sans-serif"span style="color: rgb(34, 34, 34); font-size: 15px"Computer, with high internet access, to upload and download reports, research cases, and to interact with our claims system and other databases and portals /spanspan style="color: rgb(34, 34, 34); font-size: 15px" /span/span/li lispan style="font-family: arial, helvetica, sans-serif"span style="color: rgb(34, 34, 34); font-size: 15px"Exceptional attention to detail and strong written and verbal communication skills /spanspan style="color: rgb(34, 34, 34); font-size: 15px" /span/span/li lispan style="font-family: arial, helvetica, sans-serif"span style="color: rgb(34, 34, 34); font-size: 15px"Proven ability to operate independently and prioritize while adhering to timelines /spanspan style="color: rgb(34, 34, 34); font-size: 15px" /span/span/li lispan style="font-family: arial, helvetica, sans-serif"span style="color: rgb(34, 34, 34); font-size: 15px"Strong and objective analytical skills /spanspan style="color: rgb(34, 34, 34); font-size: 15px" /span/span/li lispan style="font-family: arial, helvetica, sans-serif"span style="color: rgb(34, 34, 34); font-size: 15px"Valid driver’s license, current insurance, and reliable vehicle with ability to respond to damages at any time /spanspan style="color: rgb(34, 34, 34); font-size: 15px" /span/span/li lispan style="font-family: arial, helvetica, sans-serif"span style="color: rgb(34, 34, 34); font-size: 15px"Safety vest, work boots, and hard-hat /spanspan style="color: rgb(34, 34, 34); font-size: 15px" /span/span/li /ul pspan style="font-family: arial, helvetica, sans-serif"span style="font-weight: bold"span style="color: rgb(34, 34, 34); font-size: 15px"Preferred Qualifications and Skills/span/spanbrspan style="color: rgb(34, 34, 34); font-size: 15px" /span/span/p ul lispan style="font-family: arial, helvetica, sans-serif"span style="color: rgb(34, 34, 34); font-size: 15px"Current or previous telecommunication or utility experience /spanspan style="color: rgb(34, 34, 34); font-size: 15px" /span/span/li lispan style="font-family: arial, helvetica, sans-serif"span style="color: rgb(34, 34, 34); font-size: 15px"Knowledge of underground utility locating procedures and systems /spanspan style="color: rgb(34, 34, 34); font-size: 15px" /span/span/li lispan style="font-family: arial, helvetica, sans-serif"span style="color: rgb(34, 34, 34); font-size: 15px"Investigation, inspection, or claims/field adjusting /spanspan style="color: rgb(34, 34, 34); font-size: 15px" /span/span/li lispan style="font-family: arial, helvetica, sans-serif"span style="color: rgb(34, 34, 34); font-size: 15px"Criminal justice, legal, or military training or work experience /spanspan style="color: rgb(34, 34, 34); font-size: 15px" /span/span/li lispan style="font-family: arial, helvetica, sans-serif"span style="color: rgb(34, 34, 34); font-size: 15px"Engineering, infrastructure construction, or maintenance background /spanspan style="color: rgb(34, 34, 34); font-size: 15px" /span/span/li lispan style="font-family: arial, helvetica, sans-serif"span style="color: rgb(34, 34, 34); font-size: 15px"Remote location determined at discretion of investigations manager  /spanspan style="color: rgb(34, 34, 34); font-size: 15px" /span/span/li /ul pspan style="font-family: arial, helvetica, sans-serif"span style="font-weight: bold"span style="color: rgb(34, 34, 34); font-size: 15px" This is a 1099 contract position. There are no benefits offered with this position./span/spanbrspan style="color: rgb(34, 34, 34); font-size: 15px" /span/span/p