Patient Care Advocate - Full-time

pspan style="font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold;"Madera Community Hospital/span/p pspan style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Located in the heart of Central California, Madera Community Hospital is a General Acute Care, private, not-for-profit hospital dedicated to improving and maintaining the health and wellness of residents throughout the Central Valley.  We are committed to identifying and serving our community's needs with compassion, concern, care and safety for every patient.  Madera Community Hospital is a growing acute care facility seeking talented individuals with a drive to provide quality care and dedicated to making a difference in our community./span/p pbr/p pspan style="font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold;"Position Summary:/span/p pspan style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"The Patient Liaison is responsible for meeting with patients to ensure a positive experience and address concerns or special needs that may arise during their Hospital stay.  The Patient Liaison will work with the clinical team to address any concerns that may arise and solve problems to maintain patient satisfaction.  The Patient Liaison will work with patients with varying diseases and disorders./span/p pbr/p pspan style="font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold;"Qualifications:/span/p pspan style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"spanRequires graduated of an accredited LVN Programbr/spanspan /spanspanFive (5) years’ experience as a Licensed Vocational Nurse (LVN).  Strong communication, interpersonal and presentation skills.br/spanspan This position interacts with patients, families, visitors, staff, volunteers, physicians and others on a daily basis.  Must be able to handle complaints and out of ordinary events of patients and other individuals with compassion, diplomacy and professionalism.br/spanspan /spanspanProven experience in providing exceptional communications and customer service skills.br/spanspanAbility to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions.  Maintains documentation in accordance with hospital policies regarding events.br/spanspanComputer Skills including Microsoft: Word, Excel, Outlook.brbr/span/span/p pspan style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Currently licensed by the State of California Board of Vocational Nursing with Current American Heart Association BCLS certificate./span/p pbr/p pspan style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Madera Community Hospital provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws./span/p