Usher - Full-time / Part-time

divdivdivdivlink href="https://static.workforcenow.adp.com/mas/mdf-components/24.23.14/styles/froala_editor.pkgd.min.css" rel="stylesheet" type="text/css"nbsp;link href="https://static.workforcenow.adp.com/mas/mdf-components/24.23.14/styles/froala_style.min.css" rel="stylesheet" type="text/css"div class="fr-view"divlink href="https://static.workforcenow.adp.com/mas/mdf-components/24.23.14/styles/froala_editor.pkgd.min.css" rel="stylesheet" type="text/css"nbsp;link href="https://static.workforcenow.adp.com/mas/mdf-components/24.23.14/styles/froala_style.min.css" rel="stylesheet" type="text/css"div class="fr-view"divlink href="https://static.workforcenow.adp.com/mas/mdf-components/24.17.25/styles/froala_editor.pkgd.min.css" rel="stylesheet" type="text/css"nbsp;link href="https://static.workforcenow.adp.com/mas/mdf-components/24.17.25/styles/froala_style.min.css" rel="stylesheet" type="text/css"div class="fr-view"divlink href="https://static.workforcenow.adp.com/mas/mdf-components/23.28.24/styles/froala_editor.pkgd.min.css" rel="stylesheet" type="text/css"nbsp;link href="https://static.workforcenow.adp.com/mas/mdf-components/23.28.24/styles/froala_style.min.css" rel="stylesheet" type="text/css"divstrongJob Title: nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Ushernbsp;/strong/divpstrongDepartment: nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;Guest Experience/strong/ppstrongReports to: nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;/strongstrongGuest Experience Manager/strong/ppstrongStatus: nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; On-Call, Non-Exempt/strong/ppstrongHourly Rate: nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;$16.00/strong/ppbr/pdivdiv class="fr-view"divdiv class="fr-view"p id="isPasted"strongSummary of Duties and Responsibilities/strong/ppstrongnbsp;/strongUshers are the guestrsquo;s first point of contact with respect to the safety, security, and hospitality related to The Smith Centerrsquo;s front-of-house areas (lobbies, theaters, and all other public areas). Ushers provide guest services support for performances, and special events such as festivals, award ceremonies, weddings, and other rental events. They are responsible for delivering service in accordance with our guest service standards program, emService with Heart,nbsp;/emand ensuring that The Smith Centerrsquo;s values are understood and consistently supported. Ushers must be available to work varied shifts, including evenings, weekends, and holidays. nbsp; Always maintain a professional appearance in accordance with TSC policies and uniform standards./ppstrongnbsp;/strongstrongEssential Duties and Responsibilities/strong/pul type="disc"liUnderstand department service expectations and consistently deliver emService with Heart/em to our guests./liliEnsure that patrons are satisfied and comfortable during all events./li/ululliExamine performance tickets or passes to determine authenticity by validating the names and dates listed/liliEscort and assist patrons to their designated seats and inform them of the nearest exits and restrooms./liliDistribute program, brochures, and other materials to patrons/liliProvide special assistance to patrons with needs, such as individuals with wheelchairs, disabilities, or other impairments/liliProvide accurate information in response to patron inquiries./liliEnsure a safe environment by maintaining clear aisles and reporting safety, suspicious behavior, or service incidents to Guest Experience Management and/or Security./liliEnforcing event rules and relevant health and safety regulations/liliEnsure the safety of patrons through the proper implementation and enforcement of emergency and evacuation procedures./liliProvide information to the House Supervisor or Manager for the preparation of the House Managerrsquo;s Event Summary Report, including drop counts, lost and found, safety and service incidents, and patron feedback./liliReport lost and found to supervisor and assist patrons with recovery of lost items./liliParticipate in all training and team-building events as required./li/ulpnbsp;strongRequired Education, and Experience/strong/pulliA High School Diploma is required./liliMinimum two years or more experience in theater ushering, customer service, ticketing, and or retail sales./li/ulpstrongnbsp;/strongstrongRequired Skills amp; Qualifications/strong/ppstrongnbsp;/strongTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are general guidelines based on the minimum experience, knowledge, skill, and or ability required. Individual abilities may result in some deviation from these guidelines. To perform effectively in this position, the incumbent must have:/pul type="disc"liExhibit exceptional interpersonal skills, communications skills and professional demeanor at all times/liliDisplay empathy and listening skills when interacting with patrons and staff/liliProvide excellent customer service at all times/liliDemonstrated knowledge about the venue as well as seating arrangements and exits/li/ululliAbility to work well in a group and be proactive about the needs of guests/li/ulul type="disc"liThe ability to speak more than one language is a plus/liliAbility to work in a standing position for extended periods of time/liliAbility to lift, move, carry, push, and pull 50 pounds or more./liliAbility to resolve guest problems using service training tactics and recovery tools./liliAbility to problem solve, often with a high level of urgency due to time-sensitivity and/or mission-critical level of importance./liliAble to work various shifts, including holidays, late nights, and fully open availability to work weekends./li/ulpnbsp;strongComputer Skills/strong/pulliAccess to the internet and understanding of platforms designed to assist in scheduling and department communications/liliFamiliarity with guest devices (e.g., cell phones) that interact with TSC technology, preferred/li/ulp id="isPasted"strongPhysical Job Requirements/strong/ppstrongnbsp;/strongThe physical requirements and demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions./pul type="disc"liAbility to lift, move, carry, push, and pull 50 pounds or more./liliStanding up to four hours or longer per shift with a break./liliHolding doors for guest arrival and departure./liliAbility to stand on the upper balcony when positioned./liliAbility to work in an elevator./liliAbility to move chairs to the proper position./liliAbility to go up and down stairs to assist guests./liliAbility to wear a radio when the position requires./lili id="isPasted"Specific vision abilities required by this job include close vision and peripheral vision./lili id="isPasted"Ability to occasionally reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.nbsp;/lili id="isPasted"This position could be exposed to loud noises, and frequent phone conversations, and requires average to above average visual acuity and hearing./liliMost of this job will be performed indoors in a climate-controlled environment./li/ulpstrongnbsp;/strongstrongCertificates, Licenses, Registrations/strong/ppstrongnbsp;/strongMust be able to qualify for licenses and permits if required by federal, state, and local regulations during the course of employment./ppstrongnbsp;/strongstrongPay Transparencynbsp;/strong/ppnbsp;To encourage pay transparency, promote pay equity, and proactively address regulations, The Smith Center for the Performing Arts will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees. The hourly rate for this on-call position is $16.00 plus retirement benefits.nbsp;/ppstrong id="isPasted"With a career at The Smith Center for the Performing Arts, you really benefit! We offer:/strongnbsp;/pul type="disc" id="isPasted"liCreative and collaborative work culture/liliCompetitive Hourly Rates/liliConsistent scheduling - advance schedule posting to guarantee you hours of work. We provide flexible options to accommodate your availability.nbsp;/lili401(k) retirement savings plan eligibility on your start date with employer match/liliTraining and career growth opportunities/liliExclusive early access, employee discounts, and complimentary tickets to world-class performances and events./liliDiscounts on Starbucks products and merchandise/li/ulpThe above job description is meant to describe the general nature and level of work being performed; it is not intended to be constructed as an exhaustive list of all the responsibilities, duties and skills required for the position./ppemnbsp;/emAll job requirements are subject to possible modification to reasonably accommodate individuals with disabilities.nbsp;Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees./ppemnbsp;/ememOnly those candidates under consideration will be contacted for next steps. Please accept our utmost appreciation for your interest in our organization./em/ppstrongnbsp;/strongstrongLimitations and Acknowledgment/strong/ppstrongnbsp;/strongThe Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Reasonable accommodation is available for qualified individuals with disabilities upon request./ppnbsp;The Smith Center for the Performing Arts (TSC) is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC.nbsp;/ppstrongnbsp;/strongstrongDiversity, Equity, and Inclusion Mission Statement/strong/ppnbsp;At TSC diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unwavering. nbsp;They are central to our mission and to our impact on the community. We know that having varied perspectives helps generate better ideas to solve the complex problems of a changingmdash;and increasingly diversemdash;world. We believe that a variety of opinions, approaches, perspectives, and talents are the cornerstones of a strong and flexible organization./ppnbsp;TSC strives to champion diversity, equity, and inclusion for all./ppbr/p/div/div/div/div/div/div/div/div/div/div/div/div/div/div