Ocean City Front of the House Staff - Full-time / Part-time

pJoin the fastest growing team in the Ocean City Hospitality Industry!/p pbr/p pWe have many exciting positions in Ocean City, including:/p pspan style="font-weight: bold;"span style="font-size: 16px;"spanFront desk:/span/span/spanspan style="font-size: 16px;"span /span/spanspan style="font-size: 16px;" /span/p ul lispan style="font-size: 16px;"spanManage online, phone and in-person room reservations./span/spanspan style="font-size: 16px;" /span/li /ul ul lispan style="font-size: 16px;"spanWelcome guests, check them in, distribute room keys and explain the hotel’s amenities./span/spanspan style="font-size: 16px;" /span/li /ul ul lispan style="font-size: 16px;"spanTake payment from customers./span/spanspan style="font-size: 16px;" /span/li /ul ul lispan style="font-size: 16px;"spanRespond to guests’ issues and complaints in a friendly, /spanspantimely/spanspan manner./span/spanspan style="font-size: 16px;" /span/li /ul ul lispan style="font-size: 16px;"spanExplain local amenities and attractions to guests./span/spanspan style="font-size: 16px;" /span/li /ul ul lispan style="font-size: 16px;"spanWork with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs./span/spanspan style="font-size: 16px;" /span/li /ul ul lispan style="font-size: 16px;"spanAssist/spanspan customers with the planning of /spanspanspecial events/spanspan such as weddings and business conferences./span/spanspan style="font-size: 16px;" /span/li /ul ul lispan style="font-size: 16px;"spanArrange specialized services for VIP customers./span/spanspan style="font-size: 16px;" /span/li /ul ul lispan style="font-size: 16px;"spanMust/spanspan therefore follow the standards and rules of each property./span/spanspan style="font-size: 16px;" /span/li /ul pspan style="font-weight: bold;"span style="font-size: 16px;"spanFront desk supervisor: /span/span/spanspan style="font-size: 16px;" /span/p ul lispan style="font-size: 16px;"spanSupervise front desk staff and ensure that they provide excellent customer service./span/spanspan style="font-size: 16px;" /span/li /ul ul lispan style="font-size: 16px;"spanRespond to guests' inquiries and requests in /spanspana timely/spanspan and professional manner./span/spanspan style="font-size: 16px;" /span/li /ul ul lispan style="font-size: 16px;"spanMonitor daily operations of the front desk, including check-ins, check-outs, and guest requests./span/spanspan style="font-size: 16px;" /span/li /ul ul lispan style="font-size: 16px;"spanManage reservations and room availability./span/spanspan style="font-size: 16px;" /span/li /ul ul lispan style="font-size: 16px;"spanEnsure accuracy of billing and payment processes./span/spanspan style="font-size: 16px;" /span/li /ul ul lispan style="font-size: 16px;"spanMonitor and review guest feedback./span/spanspan style="font-size: 16px;" /span/li /ul ul lispan style="font-size: 16px;"spanResolve customer complaints./span/spanspan style="font-size: 16px;" /span/li /ul ul lispan style="font-size: 16px;"spanTrain and coach front desk staff./span/spanspan style="font-size: 16px;" /span/li /ul ul lispan style="font-size: 16px;"spanMonitor staff performance and provide feedback./span/spanspan style="font-size: 16px;" /span/li /ul ul lispan style="font-size: 16px;"spanMaintain a clean and organized front desk area./span/spanspan style="font-size: 16px;" /span/li /ul ul lispan style="font-size: 16px;"spanCreate and send the work schedule for reception staff./span/spanspan style="font-size: 16px;" /span/li /ul ul lispan style="font-size: 16px;"spanMust therefore follow the standards and rules of each property/span/spanspan style="font-size: 16px;" /span/li /ul pspan style="font-weight: bold;"span style="font-size: 16px;"spanNight audit:/span/span/spanspan style="font-size: 16px;"span /span/spanspan style="font-size: 16px;" /span/p ul lispan style="font-size: 16px;"spanBalancing the accounts from day shift Managing front desk activity and handling guest check-ins and check-outs./span/spanspan style="font-size: 16px;" /span/li /ul ul lispan style="font-size: 16px;"spanEnsuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference. Handling customer requests and complaints and directing other employees or departments accordingly./span/spanspan style="font-size: 16px;" /span/li /ul ul lispan style="font-size: 16px;"spanManaging and updating all official documentation /spanspanpertaining to/spanspan the role./span/spanspan style="font-size: 16px;" /span/li /ul ul lispan style="font-size: 16px;"spanEnsuring that all end-of-day activities have been successfully executed by employees in all departments./span/spanspan style="font-size: 16px;" /span/li /ul ul lispan style="font-size: 16px;"spanAnswering calls and queries related to potential booking./span/spanspan style="font-size: 16px;" /span/li /ul ul lispan style="font-size: 16px;"spanMust/spanspan therefore follow the standards and rules of each property./span/spanspan style="font-size: 16px;" /span/li /ul pspan style="font-weight: bold;"span style="font-size: 16px;"spanBellman:/span/span/spanspan style="font-size: 16px;"span /span/spanspan style="font-size: 16px;" /span/p ul lispan style="font-size: 16px;"spanGreet all guests in the lobby in a warm and professional manner, make them feel welcome and /spanspananticipate/spanspan their needs before they arise./span/spanspan style="font-size: 16px;" /span/li /ul ul lispan style="font-size: 16px;"spanRecognize all returning and VIP /spanspanguests, and/spanspan welcome them back./span/spanspan style="font-size: 16px;" /span/li /ul ul lispan style="font-size: 16px;"spanEscort all guests checking in to their accommodations following hotel procedure./span/spanspan style="font-size: 16px;" /span/li /ul ul lispan style="font-size: 16px;"spanInform them about all hotel and guest room features, hotel facilities, and emergency procedures./span/spanspan style="font-size: 16px;" /span/li /ul ul lispan style="font-size: 16px;"spanAssist/spanspan guests with their luggage./span/spanspan style="font-size: 16px;" /span/li /ul ul lispan style="font-size: 16px;"spanDeliver the morning newspapers to each occupied guest room./span/spanspan style="font-size: 16px;" /span/li /ul ul lispan style="font-size: 16px;"spanMake deliveries to guest rooms as instructed./span/spanspan style="font-size: 16px;" /span/li /ul ul lispan style="font-size: 16px;"spanStore and retrieve luggage and other objects for guests./span/spanspan style="font-size: 16px;" /span/li /ul ul lispan style="font-size: 16px;"spanMust/spanspan therefore follow the standards and rules of each property./span/spanspan style="font-size: 16px;" /span/li /ul pbr/p pbr/p pspan style="font-weight: bold;"MAKE SURE TO CHECK YOUR EMAIL AFTER YOU APPLY FOR IMPORTANT NEXT STEPS/span/p