General Manager (Miss J's Cafe)

Key Responsibilities:

• Operations Management:
• Oversee the day-to-day operations of the cafe, including opening and closing procedures.
• Ensure that food and beverage quality meets Miss J's standards.
• Maintain a clean, organized, and welcoming environment for both guests and staff.
• Monitor financial performance, track sales, and manage budgeting and cost control to ensure profitability.
• Oversee daily cleaning, food safety practices, and other regulatory compliance matters.
• Staff Management:
• Recruit, train, and supervise cafe staff, including baristas, servers, and kitchen personnel.
• Develop staff schedules, ensuring appropriate coverage and effective labor cost management.
• Conduct regular performance evaluations and provide constructive feedback to employees.
• Foster a positive and supportive work environment that promotes teamwork and high morale.
• Customer Service Excellence:
• Ensure all customers receive prompt, friendly, and professional service.
• Address customer complaints or concerns effectively, ensuring customer satisfaction.
• Monitor the guest experience to ensure service, food quality, and ambiance meet company standards.
• Implement strategies to improve customer satisfaction and encourage repeat business.
• Marketing and Community Engagement:
• Work with the marketing team (if applicable) to develop promotional activities and local partnerships.
• Engage with customers through social media and in-person events to maintain a positive presence in the community.
• Administrative and Financial Oversight:
• Perform administrative tasks such as payroll, scheduling, ordering supplies, and reporting.
• Assist with opening and closing duties to ensure the restaurant is prepared for service and secured at the end of the day.
• Act as the primary point of contact for suppliers and vendors, ensuring timely delivery of inventory.
• Stay updated on industry trends and continuously seek ways to improve restaurant operations and the customer experience.

Qualifications:

• Proven experience in restaurant or cafe management (3+ years preferred).
• Strong leadership, organizational, and communication skills.
• Knowledge of food safety standards and health regulations.
• Ability to manage and motivate a diverse team.
• Financial acumen, including budget management and cost control.
• Ability to handle stressful situations with a calm and positive demeanor.

Physical Demands:

• Must be able to stand for extended periods.
• Ability to lift up to 25 pounds.
• Comfortable working in a fast-paced, customer-focused environment.