Customer Service Representative (csr)

Receive a $250 sign-on bonus after successfully completing your 90-day probationary period! Don’t miss out on this fantastic chance to kickstart your career with us. Bonus payable per the company’s standard payroll processing schedule.

Position Overview:

We are seeking a highly motivated and professional Bilingual Customer Service Representative to join our growing team in Texas. This role offers an excellent opportunity for career growth as we continue expanding. As a Bilingual CSR, you will handle customer inquiries, resolve issues efficiently, and actively promote our products and services. Fluency in both English and Spanish is essential for effective communication with our diverse customer base.

Key Responsibilities:

• Handle incoming calls from customers promptly and professionally.
• Initiate outbound calls to follow up on inquiries, resolve issues, or promote products and services.
• Identify customer concerns and resolve them effectively to ensure a positive experience.
• Utilize problem-solving skills and product knowledge to address inquiries and complaints.
• Strive to provide swift resolutions to customer issues and inquiries, maintaining efficiency while ensuring accuracy and quality in interactions.
• Engage with customers to understand their needs and preferences, offering personalized solutions and recommendations.
• Actively promote our products and services during customer interactions, utilizing upselling and cross-selling techniques.
• Maintain accurate records of customer interactions, including details of inquiries, resolutions, and follow-up actions.
• Collaborate with team members and other departments to address complex customer issues or escalate unresolved issues as necessary.
• Adhere to company policies and procedures, including compliance with regulatory requirements and data protection guidelines.

Qualifications:

• Bilingual proficiency in English and Spanish is mandatory.
• High school diploma or equivalent required.
• Basic computer skills, including familiarity with CRM systems and Microsoft Office.
• Previous experience in a call center or customer service role is preferred.
• Sales or telemarketing experience is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving and time management skills.
• Energetic and professional demeanor with the ability to thrive in a fast-paced environment.
• 1 year of customer service experience preferred, ideally in an insurance-related field.
• Active Property & Casualty (P&C) license is a plus.
• Willing to train the right candidate to obtain a P&C license.
• Reliable transportation is required.