Ambassador

h1span style="font-size:12pt"span style="font-family:Roboto"span style="font-family:Roboto-Light"span style="color:#231f20"Job Summary/span/span/span/span/h1h1span style="font-size:12pt"span style="font-family:quot;Minion Proquot;,serif"span style="color:black"span style="font-family:Roboto-Light"span style="color:#231f20"You will work alongside and report to the Fitness manager and Assistant Studio Manager to learn and execute the business rhythms, success routines, and best practices of successfully growing, operating, and supporting a fast-paced boutique fitness studio. Your critical role will include greeting everyone who enters the studio with enthusiasm, energy, and knowledge, building community by fostering personal connections with your team and studio members, hiring, training, encouraging and developing your studio staff, assisting with driving specified KPIs to grow the business, andnbsp;addressing any concerns and ensuring all positive outcomes./span/span/span/span/span/h1h1span style="font-size:12pt"span style="font-family:Roboto"span style="font-family:Roboto-Light"span style="color:#231f20"Reporting Structure/span/span/span/span/h1pspan style="font-size:12pt"span style="font-family:quot;Minion Proquot;,serif"span style="color:black"span style="font-family:Roboto-Light"span style="color:#231f20"This position reports directly to the Fitness Manager and is responsible for customer service and sales operations.nbsp;/span/span/span/span/span/ph1span style="font-size:12pt"span style="font-family:Roboto"span style="font-family:Roboto-Light"span style="color:#231f20"Duties amp; Responsibilities/span/span/span/span/h1ullispan style="font-size:12pt"span style="font-family:quot;Minion Proquot;,serif"span style="color:black"span style="font-family:Roboto-Light"span style="color:#231f20"Assisting the Fitnessnbsp;Manager in organizing, planning, and implementing strategies to reach studio targets/span/span/span/span/span/lilispan style="font-size:12pt"span style="font-family:quot;Minion Proquot;,serif"span style="color:black"span style="font-family:Roboto-Light"span style="color:#231f20"Attending daily shift operations, including shift huddles, on-the-spot coaching for ambassadors, and hitting shift targets for leads, trials, and new memberships sold/span/span/span/span/span/lilispan style="font-size:12pt"span style="font-family:quot;Minion Proquot;,serif"span style="color:black"span style="font-family:Roboto-Light"span style="color:#231f20"Ensuring proper execution and consistency of all front desk systems and operating procedures. Which includes member greeting and check-in, telephone inquiries (general and sales-related), guest registration, cash handling, delinquent account procedures, and customer care calls/span/span/span/span/span/lilispan style="font-size:12pt"span style="font-family:quot;Minion Proquot;,serif"span style="color:black"span style="font-family:Roboto-Light"span style="color:#231f20"Maintaining a safe, clean, and well-stocked facility at all times. Following through on daily studio cleaning checklists and maintenance efforts. Ordering all products for the studio./span/span/span/span/span/lilispan style="font-size:12pt"span style="font-family:quot;Minion Proquot;,serif"span style="color:black"span style="font-family:Roboto-Light"span style="color:#231f20"Promoting retail products and educating members on the benefits of products available in the studio/span/span/span/span/span/lilispan style="font-size:12pt"span style="font-family:quot;Minion Proquot;,serif"span style="color:black"span style="font-family:Roboto-Light"span style="color:#231f20"Meeting monthly new membership sales target; this is accomplished through a combination of personal selling, ambassador coaching, lead generation, CRM management, booking appointments, confirmation calls, and guest follow-up calls, texts, and direct messages/span/span/span/span/span/lilispan style="font-size:12pt"span style="font-family:quot;Minion Proquot;,serif"span style="color:black"span style="font-family:Roboto-Light"span style="color:#231f20"Completing Daily Shift Reports and maintaining accurate, up-to-date notes in the studiorsquo;s CRM system/span/span/span/span/span/li/ulpspan style="font-size:12pt"span style="font-family:quot;Minion Proquot;,serif"span style="color:black"strongspan style="font-family:Roboto-Light"span style="color:#231f20"Required Skills/span/span/strong/span/span/span/pullispan style="font-size:12pt"span style="font-family:quot;Minion Proquot;,serif"span style="color:black"span style="font-family:Roboto-Light"span style="color:#231f20"Displays enthusiasm, energy, and a passion for health and fitness. Must possess essential fitness acumen/span/span/span/span/span/lilispan style="font-size:12pt"span style="font-family:quot;Minion Proquot;,serif"span style="color:black"span style="font-family:Roboto-Light"span style="color:#231f20"Naturally connects and builds rapport with a range of people and personalities/span/span/span/span/span/lilispan style="font-size:12pt"span style="font-family:quot;Minion Proquot;,serif"span style="color:black"span style="font-family:Roboto-Light"span style="color:#231f20"Enjoys and thrives in sales-focused roles; performance-driven with the ability to direct sales through outreach programs and local community events/span/span/span/span/span/lilispan style="font-size:12pt"span style="font-family:quot;Minion Proquot;,serif"span style="color:black"span style="font-family:Roboto-Light"span style="color:#231f20"Team player with the ability to work collaboratively/span/span/span/span/span/lilispan style="font-size:12pt"span style="font-family:quot;Minion Proquot;,serif"span style="color:black"span style="font-family:Roboto-Light"span style="color:#231f20"Actionnbsp;orientednbsp;mdash; set direction, inspire action, delegate tasks, train, develop, and hold people accountable/span/span/span/span/span/lilispan style="font-size:12pt"span style="font-family:quot;Minion Proquot;,serif"span style="color:black"span style="font-family:Roboto-Light"span style="color:#231f20"Forward thinking and creative/span/span/span/span/span/lilispan style="font-size:12pt"span style="font-family:quot;Minion Proquot;,serif"span style="color:black"span style="font-family:Roboto-Light"span style="color:#231f20"Able to execute a game plan/span/span/span/span/span/lilispan style="font-size:12pt"span style="font-family:quot;Minion Proquot;,serif"span style="color:black"span style="font-family:Roboto-Light"span style="color:#231f20"Self-starter/span/span/span/span/span/lilispan style="font-size:12pt"span style="font-family:quot;Minion Proquot;,serif"span style="color:black"span style="font-family:Roboto-Light"span style="color:#231f20"Manages time well in a fast-paced work environment/span/span/span/span/span/lilispan style="font-size:12pt"span style="font-family:quot;Minion Proquot;,serif"span style="color:black"span style="font-family:Roboto-Light"span style="color:#231f20"Detail Oriented/span/span/span/span/span/lilispan style="font-size:12pt"span style="font-family:quot;Minion Proquot;,serif"span style="color:black"span style="font-family:Roboto-Light"span style="color:#231f20"Open to coaching and feedback/span/span/span/span/span/lilispan style="font-size:12pt"span style="font-family:quot;Minion Proquot;,serif"span style="color:black"span style="font-family:Roboto-Light"span style="color:#231f20"Excellent verbal and written communication skills/span/span/span/span/span/lilispan style="font-size:12pt"span style="font-family:quot;Minion Proquot;,serif"span style="color:black"span style="font-family:Roboto-Light"span style="color:#231f20"Must be able to adapt and learn computer systems (POS, CRM, etc.) in a timely manner to be successful in this position/span/span/span/span/span/li/ulpspan style="font-size:12pt"span style="font-family:quot;Minion Proquot;,serif"span style="color:black"strongspan style="font-family:Roboto-Light"span style="color:#231f20"Required Qualifications/span/span/strong/span/span/span/ppspan style="font-size:12pt"span style="font-family:quot;Minion Proquot;,serif"span style="color:black"span style="font-family:Roboto-Light"span style="color:#231f20"nbsp; Minimum Education/span/span/span/span/span/pullispan style="font-size:12pt"span style="font-family:quot;Minion Proquot;,serif"span style="color:black"span style="font-family:Roboto-Light"span style="color:#231f20"High school diploma or general education degree (GED) strongrequired/strong/span/span/span/span/span/lilispan style="font-size:12pt"span style="font-family:quot;Minion Proquot;,serif"span style="color:black"span style="font-family:Roboto-Light"span style="color:#231f20"College degree or related 2+ years of management experience strongpreferred/strong /span/span/span/span/span/li/ulpspan style="font-size:12pt"span style="font-family:quot;Minion Proquot;,serif"span style="color:black"span style="font-family:Roboto-Light"span style="color:#231f20"nbsp; Minimum Work Experience/span/span/span/span/span/pullispan style="font-size:12pt"span style="font-family:quot;Minion Proquot;,serif"span style="color:black"span style="font-family:Roboto-Light"span style="color:#231f20"2+ years of Customer Service or Retail experience strongrequired/strong/span/span/span/span/span/lilispan style="font-size:12pt"span style="font-family:quot;Minion Proquot;,serif"span style="color:black"span style="font-family:Roboto-Light"span style="color:#231f20"1+ years of Sales experience strongrequired/strong/span/span/span/span/span/lilispan style="font-size:12pt"span style="font-family:quot;Minion Proquot;,serif"span style="color:black"span style="font-family:Roboto-Light"span style="color:#231f20"1+ years of previous management experience strongpreferred/strong/span/span/span/span/span/lilispan style="font-size:12pt"span style="font-family:quot;Minion Proquot;,serif"span style="color:black"span style="font-family:Roboto-Light"span style="color:#231f20"2+ years of lead generation and community outreach experience strongpreferred/strong/span/span/span/span/span/li/ulpspan style="font-size:12pt"span style="font-family:quot;Minion Proquot;,serif"span style="color:black"span style="font-family:Roboto-Light"span style="color:#231f20"nbsp; Physical Demands and Environmental Conditions/span/span/span/span/span/pullispan style="font-size:12pt"span style="font-family:quot;Minion Proquot;,serif"span style="color:black"span style="font-family:Roboto-Light"span style="color:#231f20"The physical demands described here represent those that an employee must meet to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions/span/span/span/span/span/lilispan style="font-size:12pt"span style="font-family:quot;Minion Proquot;,serif"span style="color:black"span style="font-family:Roboto-Light"span style="color:#231f20"While performing this jobrsquo;s duties, employees are regularly required to use their hands, reach with hands and arms, talk, and hear. The employee is regularly required to stand and walk./span/span/span/span/span/lilispan style="font-size:12pt"span style="font-family:quot;Minion Proquot;,serif"span style="color:black"span style="font-family:Roboto-Light"span style="color:#231f20"Flexible to work during the day, evening, and weekend hours based on studio needs/span/span/span/span/span/lilispan style="font-size:12pt"span style="font-family:quot;Minion Proquot;,serif"span style="color:black"span style="font-family:Roboto-Light"span style="color:#231f20"The employee must occasionally lift and move up to 25 pounds/span/span/span/span/span/li/ul