Service Advisor

p style="line-height: normal; margin: 0in 0in 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"nbsp;/p p style="line-height: normal; margin: 0in 0in 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"strongemspan style="font-size: 16.0pt; font-family: 'Times New Roman', serif;"Casey Auto Group is currently seeking an Automotive Service Advisor to join our team!/span/em/strong/p p style="line-height: normal; margin: 0in 0in 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"nbsp;/p p style="line-height: normal; margin: 0in 0in 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"uspan style="font-size: 14.0pt; font-family: 'Times New Roman', serif;"A career as an Automotive Service Advisor can be rewarding for many reasons:/span/u/p ul style="margin-bottom: 0in; margin-top: 0px;" type="disc" li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"stronguspan style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Customer Interaction/span/u/strongspan style="font-size: 12.0pt; font-family: 'Times New Roman', serif;": This role involves direct communication with customers, helping them understand their vehiclersquo;s needs. If you enjoy working with people and providing excellent service, then this could be a fulfilling position. /span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"stronguspan style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Technical Knowledge/span/u/stronguspan style="font-size: 12.0pt; font-family: 'Times New Roman', serif;":/span/uspan style="font-size: 12.0pt; font-family: 'Times New Roman', serif;" Yoursquo;ll gain a deeper understanding of automotive systems and repair processes. This role allows you to learn about the latest automotive technologies and trends.nbsp; /span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"stronguspan style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Problem-Solving:/span/u/strongstrongspan style="font-size: 12.0pt; font-family: 'Times New Roman', serif;" /span/strongspan style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"As a service advisor, yoursquo;ll help diagnose customer issues and recommend appropriate services. This can be intellectually stimulating and rewarding, especially when you resolve complex problems./span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"stronguspan style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Career Growth:/span/u/strongspan style="font-size: 12.0pt; font-family: 'Times New Roman', serif;" There are often opportunities for advancement within the Casey Auto Group. Starting as a service advisor can lead to management roles or specialized positions./span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"stronguspan style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Job Stability:/span/u/strongstrongspan style="font-size: 12.0pt; font-family: 'Times New Roman', serif;" /span/strongspan style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Casey Auto Group offers stable employment, as vehicles require maintenance and repair regardless of economic conditions./span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"stronguspan style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Earnings Potential:/span/u/strongstrongspan style="font-size: 12.0pt; font-family: 'Times New Roman', serif;" /span/strongspan style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Many service advisors have the potential to earn a good salary, particularly with commissions based on service sales, which can motivate performance./span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"stronguspan style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Diverse Work Environment/span/u/strongstrongspan style="font-size: 12.0pt; font-family: 'Times New Roman', serif;": /span/strongspan style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Working at Casey Auto Group exposes you to various tasks, from customer service to administrative duties, keeping the job dynamic and interesting./span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"stronguspan style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Passion for Cars/span/u/strongstrongspan style="font-size: 12.0pt; font-family: 'Times New Roman', serif;":/span/strongspan style="font-size: 12.0pt; font-family: 'Times New Roman', serif;" If you have an interest in vehicles and mechanics, this role allows you to immerse yourself in that passion daily./span/li /ul p style="line-height: normal; margin: 0in 0in 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"nbsp;/p p style="line-height: normal; margin: 0in 0in 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"stronguspan style="font-size: 14.0pt; font-family: 'Times New Roman', serif;"Automotive Service Advisor Responsibilities:/span/u/strong/p ul style="margin-bottom: 0in; margin-top: 0px;" type="disc" li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Oversees service orders and flow of Drive Lane. Ensures that customers receive prompt, courteous, and effective service./span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Takes ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer./span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Provides concierge support for all owner inquiries, whether over the phone or in person, to ensure the customer does not get mishandled./span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Ensures that the daily inventory of technicians' time is consistently sold to service customers./span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Distributes work between technicians efficiently./span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Answers technical questions about vehicle problems, warranties, services, and repairs./span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Maintains customer happiness scores at or above company standards./span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Assists in diagnosing vehicle problems; orders parts and tools as necessary./span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Oversees administration of warranty claims as well as training and supervising of the service department./span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Sets schedules and assigns tasks to service department employees./span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Reinforces company policies and adheres to company standards./span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Encourages compliance with applicable laws and regulations./span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Maintains good working relationships with factories and fosters positive employee relations./span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Collaborates with upper management to make service department hiring and discipline decisions./span/li /ul p style="line-height: normal; margin: 0in 0in 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"nbsp;/p p style="line-height: normal; margin: 0in 0in 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"stronguspan style="font-size: 14.0pt; font-family: 'Times New Roman', serif;"Job Qualifications:/span/u/strong/p ul style="margin-bottom: 0in; margin-top: 0px;" type="disc" li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Previous experience is required/span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Organized and friendly personality/span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Demonstrated ability to manage others/span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Time management skills/span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Fantastic communication with customers/span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Professional, well-groomed personal appearance/span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Consistent record of service and sales success/span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Strong record of positive customer satisfaction results/span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Team oriented and self-motivated/span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Able to work with little supervision/span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Clean driving record and valid driverrsquo;s license/span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Must be at least 18 years of age/span/li /ul p style="line-height: normal; margin: 0in 0in 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"nbsp;/p p style="line-height: normal; margin: 0in 0in 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"stronguspan style="font-size: 14.0pt; font-family: 'Times New Roman', serif;"Benefits of being a Casey employee:nbsp;/span/u/strong/p ul style="margin-bottom: 0in; margin-top: 0px;" type="disc" li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Highly productive shops/span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Career advancement opportunities/span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Competitive pay/span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Clean and professional work environment/span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Family owned and operatednbsp;for over 60 years with six locations in Newport News and Williamsburg (BMW, Honda, Toyota, Chevrolet, Volkswagen, Subaru and Kia)/span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Ongoing Professional Development/span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Paid training/span/li /ul p style="line-height: normal; margin: 0in 0in 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"nbsp;/p p style="line-height: normal; margin: 0in 0in 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"stronguspan style="font-size: 14.0pt; font-family: 'Times New Roman', serif;"Benefits Offered:/span/u/strong/p ul style="margin-bottom: 0in; margin-top: 0px;" type="disc" li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Medical,nbsp;Dental, Vision, and Life Insurance/span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"HSA, FSA, and LPFSAnbsp;/span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Prescription Drug Coverage/span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Company-paidnbsp;HealthJoy program /span/li ul style="margin-bottom: 0in; margin-top: 0px;" type="circle" li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Telehealth visits/span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Medical Bill Review/span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"And more!/span/li /ul li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Short- and Long-Term Disability/span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Legal Resources and Identity Theft Protection Coverage/span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Company paid Employee Assistance Program (counseling services)/span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Weekly pay/span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Employee Discounts (YMCA, Onelife Fitness, vehicle services, and more)/span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"401 (k) Retirement Savings Plan/span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Company paidnbsp;Life Insurance Policy/span/li li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"Paid vacation time/span/li /ul p style="line-height: normal; margin: 0in 0in 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"nbsp;/p p style="line-height: normal; margin: 0in 0in 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"span style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"The Casey Auto Group was founded by the late Arthur M. Casey in 1958 as a single franchise dealership. Today the organization is still a family-owned and operated business that consists of six locations in Newport News and Williamsburg. Now with 7 of the best American and Import vehicle lines from entry-level to high-line luxury, the Casey Auto Group continues to meet and exceed Hampton Roadsrsquo; transportation needs. We are driven to be the very best, and wersquo;re always looking for passionate, motivated professionals who share that same drive to join us./span/p p style="line-height: normal; margin: 0in 0in 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"nbsp;/p p style="line-height: normal; margin: 0in 0in 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"emspan style="font-size: 12.0pt; font-family: 'Times New Roman', serif;"We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws./span/em/p