Client Service Representative - Full-time

div class="content-intro"pspan style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"strongWe Speak Safety and Efficiency:nbsp;/strongnbsp;/span/p pspan style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"In September of 2024, Bestpass, Fleetworthy, ExpressTruckTax and Drivewyze rebranded as Fleetworthy. This rebrand reflects our ongoing mission to simplify fleet safety, compliance, and toll management under one unified brand./span/p pspan style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"Fleetworthy is revolutionizing road safety and fleet management with a command center for safety, compliance, and efficiency. Our connected suite provides real-time insights and control, enabling customers to maximize efficiency, reduce risk, and save money./span/p pspan style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"With technology that unifies safety, compliance, toll management, weigh station bypass, and more, Fleetworthy empowers organizations to perform at their best. We simplify operations to ensure every vehicle and driver is not just compliant, but beyond compliant.nbsp; Supporting millions of drivers and vehicles, Fleetworthy is leading a new era in road safety and fleet technology.  nbsp;/span/p pspan style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"strongAt Fleetworthy, you’re in the driver’s seat!/strongnbsp;/span/p/divpUnder general supervision, provide excellent service to the organization's customers by staying on top of compliance standards and regulations and keeping carriers up to date and compliant through daily data validation, quality control, addressing and resolving inquires, and problem solving to reach the best possible outcome keeping both customer satisfaction and organization in mind.nbsp;/p pstrongJob Duties/strong/p ul liResponds in a timely manner to all communications from assigned clients./li liMaintains a positive and reliable relationship with their assigned clients./li liAddresses and resolves customers inquires, problems and complaints regarding products and services. Works with the appropriate team members and management on effective resolutions.nbsp;/li liUtilizes the appropriate programs and tools to aid in client success, provides coaching and assistance as needed regarding operating platforms.nbsp;/li liStays apprised of regulations and internal procedures, works with team members and management to provide the optimal and accurate service possible.nbsp;/li liMaintains confidentiality on all personally identifiable information (PII) and related matters. Follows appropriate policies and communication channels to maintain privacy.nbsp;/li liCommunicates and shares job knowledge to others, contributes to a positive team dynamic and inter-departmental success.nbsp;/li liPerforms other duties as assigned or requested based on skill set.nbsp;/li liMaintains a consistent schedule/presence both with availability for clients and in participating in team or company activities.nbsp;/li /ul pnbsp;/p pstrongExperience/strong/p ul liHigh School diploma with one year of customer service experience preferred.nbsp;/li liExcellent customer service, communication (verbal and written), and collaboration skills, along with being friendly, personable and results oriented.nbsp;/li liAbility to exercise independent judgement with respect to matters of significance.nbsp;/li liMust be able to multi-task and be comfortable working with anbsp; variety of personalities including clients and co-workers.nbsp;/li liKnowledge with Microsoft Office suite including Outlook 365, Word, and Excel./li liAbility to learn, understand and utilize the company and department systems./li liOpenness to various processes and procedures, changing regulations and fluctuating expectations depending on element of task required.nbsp;/li liAbility to sit at desk for extended periods of time, proficient typing skills, engaging with virtual screen as primary function of daily work.nbsp;/li /ul pstrongCompensation/strong/p ul linbsp;This is an hourly position with starting pay ranging between $17-$19/hr USD/li /ul pstrongWork Location/strong/p ul liIn office. This is not a remote position.nbsp;/li /ul pnbsp;/pdiv class="content-conclusion"pspan style="font-size: 12pt;"strongspan data-contrast="auto"span data-ccp-parastyle="Normal (Web)"What Drives Us to Work Every Day:/span/span/strongspan data-ccp-props="{quot;134233117quot;:true,quot;134233118quot;:true,quot;201341983quot;:0,quot;335559740quot;:240}"nbsp;/span/span/p ul li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{quot;335552541quot;:1,quot;335559685quot;:720,quot;335559991quot;:360,quot;469769226quot;:quot;Symbolquot;,quot;469769242quot;:[8226],quot;469777803quot;:quot;leftquot;,quot;469777804quot;:quot;quot;,quot;469777815quot;:quot;multilevelquot;}" data-aria-posinset="1" data-aria-level="1"span style="font-size: 12pt;"span data-contrast="auto"We pride ourselves on making a difference, for our employees, clients, and their businesses./span/span/li li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{quot;335552541quot;:1,quot;335559685quot;:720,quot;335559991quot;:360,quot;469769226quot;:quot;Symbolquot;,quot;469769242quot;:[8226],quot;469777803quot;:quot;leftquot;,quot;469777804quot;:quot;quot;,quot;469777815quot;:quot;multilevelquot;}" data-aria-posinset="1" data-aria-level="1"span style="font-size: 12pt;"span data-contrast="auto"We accept team members for who they are and what they bring to the table./spanspan data-ccp-props="{quot;134233117quot;:true,quot;134233118quot;:true,quot;201341983quot;:0,quot;335559739quot;:160,quot;335559740quot;:240}"nbsp;/span/span/li li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{quot;335552541quot;:1,quot;335559685quot;:720,quot;335559991quot;:360,quot;469769226quot;:quot;Symbolquot;,quot;469769242quot;:[8226],quot;469777803quot;:quot;leftquot;,quot;469777804quot;:quot;quot;,quot;469777815quot;:quot;multilevelquot;}" data-aria-posinset="1" data-aria-level="1"span style="font-size: 12pt;"span data-contrast="auto"We are proud to build all our relationships based on transparency and trust./spanspan data-ccp-props="{quot;134233117quot;:true,quot;134233118quot;:true,quot;201341983quot;:0,quot;335559739quot;:160,quot;335559740quot;:240}"nbsp;/span/span/li li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{quot;335552541quot;:1,quot;335559685quot;:720,quot;335559991quot;:360,quot;469769226quot;:quot;Symbolquot;,quot;469769242quot;:[8226],quot;469777803quot;:quot;leftquot;,quot;469777804quot;:quot;quot;,quot;469777815quot;:quot;multilevelquot;}" data-aria-posinset="1" data-aria-level="1"span style="font-size: 12pt;"span data-contrast="auto"We are a team of energetic and curious individuals passionate aboutnbsp;the work we do every day!/spanspan data-ccp-props="{quot;134233117quot;:true,quot;134233118quot;:true,quot;201341983quot;:0,quot;335559739quot;:160,quot;335559740quot;:240}"nbsp;/span/span/li /ul pspan style="font-size: 12pt;"span data-ccp-props="{quot;201341983quot;:0,quot;335559739quot;:160,quot;335559740quot;:259}"nbsp;strongOur Core/strong/spanstrongspan data-contrast="none"span data-ccp-charstyle="Strong"strongnbsp;/strongValues – We are 1TEAM/span/span/strongspan data-ccp-props="{quot;201341983quot;:0,quot;335559739quot;:160,quot;335559740quot;:259}"nbsp;/span/span/p ul li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{quot;335552541quot;:1,quot;335559685quot;:720,quot;335559991quot;:360,quot;469769226quot;:quot;Symbolquot;,quot;469769242quot;:[8226],quot;469777803quot;:quot;leftquot;,quot;469777804quot;:quot;quot;,quot;469777815quot;:quot;hybridMultilevelquot;}" data-aria-posinset="1" data-aria-level="1"span style="font-size: 12pt;"strongspan data-contrast="auto"People /span/strongstrongspan data-contrast="auto"1/span/strongstrongspan data-contrast="auto"st/span/strongspan data-contrast="auto" - People 1st! We win as a team by collaborating, having each other’s backs, and bringing out the best in each other. We always treat others as they would like to be treated.nbsp;/spanspan data-ccp-props="{quot;201341983quot;:0,quot;335559739quot;:160,quot;335559740quot;:259}"nbsp;/span/span/li li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{quot;335552541quot;:1,quot;335559685quot;:720,quot;335559991quot;:360,quot;469769226quot;:quot;Symbolquot;,quot;469769242quot;:[8226],quot;469777803quot;:quot;leftquot;,quot;469777804quot;:quot;quot;,quot;469777815quot;:quot;hybridMultilevelquot;}" data-aria-posinset="1" data-aria-level="1"span style="font-size: 12pt;"strongspan data-contrast="auto"T/span/strongstrongspan data-contrast="auto"rust - /span/strongspan data-contrast="auto"We inspire trust by delivering on our promises, owning outcomes, being transparent in our communications, and acting with integrity.nbsp;nbsp; /spanspan data-ccp-props="{quot;201341983quot;:0,quot;335559739quot;:160,quot;335559740quot;:259}"nbsp;/span/span/li li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{quot;335552541quot;:1,quot;335559685quot;:720,quot;335559991quot;:360,quot;469769226quot;:quot;Symbolquot;,quot;469769242quot;:[8226],quot;469777803quot;:quot;leftquot;,quot;469777804quot;:quot;quot;,quot;469777815quot;:quot;hybridMultilevelquot;}" data-aria-posinset="1" data-aria-level="1"span style="font-size: 12pt;"strongspan data-contrast="auto"E/span/strongstrongspan data-contrast="auto"very Trip Matters - /span/strongspan data-contrast="auto"Because every trip that our customers take is important to them, it's important to us. Whether it is a load being hauled across the country or a service vehicle traveling on a toll road, our customers count on us to deliver the right expertise, software, and data to make every trip safe, efficient, and productive.nbsp;nbsp;/spanspan data-ccp-props="{quot;201341983quot;:0,quot;335559739quot;:160,quot;335559740quot;:259}"nbsp;/span/span/li li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{quot;335552541quot;:1,quot;335559685quot;:720,quot;335559991quot;:360,quot;469769226quot;:quot;Symbolquot;,quot;469769242quot;:[8226],quot;469777803quot;:quot;leftquot;,quot;469777804quot;:quot;quot;,quot;469777815quot;:quot;hybridMultilevelquot;}" data-aria-posinset="1" data-aria-level="1"span style="font-size: 12pt;"strongspan data-contrast="auto"A/span/strongstrongspan data-contrast="auto"lways Innovating -/span/strongspan data-contrast="auto" We solve for the customer and focus on outcomes.nbsp; We are nimble in our approach. When we fail, we fail fast and learn from it. We are here to disrupt, not to fit in./spanspan data-ccp-props="{quot;201341983quot;:0,quot;335559739quot;:160,quot;335559740quot;:259}"nbsp;/span/span/li li style="font-size: 12pt;" data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{quot;335552541quot;:1,quot;335559685quot;:720,quot;335559991quot;:360,quot;469769226quot;:quot;Symbolquot;,quot;469769242quot;:[8226],quot;469777803quot;:quot;leftquot;,quot;469777804quot;:quot;quot;,quot;469777815quot;:quot;hybridMultilevelquot;}" data-aria-posinset="1" data-aria-level="1"span style="font-size: 12pt;"strongspan data-contrast="auto"M/span/strongstrongspan data-contrast="auto"indset -/span/strongspan data-contrast="auto" We are committed to a growth mindset. Our efforts and attitudes are what determine our abilities. We embrace good criticism. We seek new challenges. We never stop learning./spanspan data-ccp-props="{quot;201341983quot;:0,quot;335559739quot;:160,quot;335559740quot;:259}"nbsp;/span/span/li /ul pspan style="font-size: 12pt;"strongspan data-contrast="auto"About Bestpass:/span/strongspan data-contrast="auto" Bestpass is a comprehensive payment platform provider and leader in toll management solutions for commercial fleets of all sizes. Bestpass saves fleets time and money by consolidating payments and providing insight into cost per vehicle. Bestpass, founded in 2001, covers 100% of major toll roads across the U.S., supports more than 30,000 customers, and processes over $1.5 billion in toll transactions annually. Bestpass offers a range of toll coverage options for owner-operators, regional fleets, and national fleets, as well as customized solutions for specific needs./spanspan data-ccp-props="{quot;201341983quot;:0,quot;335559739quot;:160,quot;335559740quot;:259}"nbsp;/span/span/p pspan style="font-size: 12pt;"strongspan data-contrast="auto"About Fleetworthy Solutions:/span/strongspan data-contrast="auto" Fleetworthy Solutions, Inc. provides DOT safety and regulatory compliance services to commercial fleets that take them Beyond Compliant. Fleetworthy combines exceptional client service, advanced technologies, and more than 40 years of transportation industry expertise to make sure that drivers and assets are truly fleetworthy. The company helps private fleets, for-hire carriers and third-party logistics companies of all sizes surpass compliance of federal, state, and local regulations and streamline processes to reduce costs and mitigate risks.nbsp;/spanspan data-ccp-props="{quot;201341983quot;:0,quot;335559739quot;:160,quot;335559740quot;:259}"nbsp;/span/span/p pspan style="font-size: 12pt;"emspan data-contrast="auto"Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations/span/emspan data-ccp-props="{quot;134233117quot;:true,quot;134233118quot;:true,quot;201341983quot;:0,quot;335559739quot;:160,quot;335559740quot;:240}"nbsp;/span/span/p/div