Team Member

pstrongTeam Member/strong/ppThe Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service./ppstrongemHospitality amp; Guest Service/em/strong/pulliProvides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room/liliFollows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate/liliDelivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge/liliEnhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You/liliUses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids/liliEnsures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru/liliMaintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs/liliPromptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue/liliListens carefully to guests and apologizes for the experience in the case of a complaint/li/ulpstrongemRestaurant Operations/em/strong/pulliFollows all Operations standards and guidelines for preparation of products according to training and instructional materials provided/liliPrepares all products as required, following the order monitor to ensure the accuracy of every order/liliCommunicates showcase and product needs to ensure proper product availability for guests/liliRegularly takes temperatures of the required products and records in the Time amp; Temperature Log/li/ulpstrongemPolicies amp; Procedures/em/strong/pulliFollows all restaurant policies, procedures and standards/liliMaintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant/liliFollows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner/li/ulpstrongemHealth amp; Safety/em/strong/pulliWorks in compliance with occupational health and safety legislation/liliKnows, understands and follows safe work practices and procedures/liliUses or wears personal protective equipment or clothing as required/liliReports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner/liliDoes not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone/li/ulpstrongemPostural amp; Physical Demands Requirements/em/strong/pulliFrequent reaching above waist, chest, and shoulder level, as well as below waist level/liliFrequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)/liliContinuous standing on tiled surfaces for all tasks/liliAbility to stand for long periods of time without a break/liliFrequent hip flexion while walking for all tasks/liliOccasional lifting of boxes of supplies/products weighing from lt;5 – 50 lbs. vertically from floor to knuckle height/liliOccasional lifting of milk crates weighing between 5 – 30 lbs. vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter height/liliFrequent exposure to cold/below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)/li/ulpbr/pp*Must be 16 years of age or older. /p