Customer Service Return Agent - Buffalo Airport - Full-time

h2Overview/h2 pEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.  Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. /p p /p pThe National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position/p p /p pThis pay for this position is $16.50 / hour. /p p /p pThis position is located at the Buffalo International Airport (BUF)- 4200 Genesee St, Buffalo, NY 14225. /p p /p pWe offer:/p ul liPaid time off/li liConsistent full time 40 hour per week schedule /li liEmployee discount/li liRetirement savings plan including 401k with matching profit sharing/li liHealth Insurance/li liLife Insurance/li liDental Insurance/li liVision Insurance/li liTraining and development/li /ul p /p pSchedule Available: /p ul liMonday: 5:00am to 1:30pm /li liTuesday: OFF/li liWednesday: OFF/li liThursday: 5:00am to 1:30pm /li liFriday: 5:00am to 1:30pm /li liSaturday: 5:00am to 1:30pm /li liSunday: 5:00am to 1:30pm /li /ul h2Responsibilities/h2 pWe are hiring now for immediate openings.  Responsibilities include:/p ul liGreet all customers using prescribed, appropriate dialogue as they arrive on the lot./li liRemind customer to check for personal belongings.  Identify any items found in the vehicle with a unit number, date, time and turn into lost and found./li liAdvise and review rental charges; and provide an accurate receipt to the customer./li liProvide information in a professional and courteous manner regarding transportation to the airport terminal./li liThank customers using the prescribed dialogue./li liInquire about service, satisfaction and document dissatisfaction./li liDiscreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report./li liUse of proper statement to determine if vehicle is being returned with full tank of gas./li liComplete a service alert for any mechanical and or body damage communicated by the customers./li liIdentify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location./li liIdentify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location./li liKeep lot organized for ease of access and traffic flow./li liSeek to improve job performance through self-assessment, skill development, training and goal setting/li liMaintain a regular and reliable level of attendance and punctuality/li liPerform miscellaneous job-related duties as assigned/li /ul pemEqual Opportunity Employer/Disability/Veterans/em/p h2Qualifications/h2 ul liMust be at least 18 years old/li liHigh School Diploma or G.E.D. required/li liMust have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support/li liMust have a valid driver's license with no more than 2 moving violation and/or at-fault accident on driving record in the past 3 years/li liNo drug or alcohol related conviction on driving record in the past 5 years/li liMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future./li /ul