Veterinary Support Specialist (Remote)

p style="text-align:left"span class="emphasis-3"bbPatterson isn#39;t just a place to work, it#39;s a partner that cares about your success./b/b/span/pp style="text-align:inherit"/pp style="text-align:left"spanOne of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization./span/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bJob Description:/b/pp style="text-align:inherit"/ppThe Veterinary Support Specialist properly responds to incoming customer requests, via phone, email, and/or chat session, to ensure the customer#39;s questions are answered in a timely manner. This includes receiving, prioritizing, documenting and actively resolving customer requests and escalating incidents when considered appropriate and necessary to maintain service level expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give hands-on help at the desktop level. This job has remote opportunities available!  /pp/ppuMajor Duties:/u/pullipRespond to incoming customer requests via phone, email and/or chat sessions./p/lilipTroubleshoot and resolve customer issues in a timely manner including the use of software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution./p/lilipMaintain technical expertise and proficiency with all related and relevant software and computer systems./p/lilipFollow-through and tracking to ensure escalated and active issues are researched and resolved in such a manner to meet or exceed customer expectations./p/lilipCommunicate professionally and effectively with customers for follow-up when required./p/lilipMaintain relevant skills and credits via internal support continuing training courses./p/lilipFollow established department processes and procedure./p/lilipEscalating issues and communicating appropriately with peers and management to ensure customer issues are addressed in a timely manner./p/lilipPerform other duties as assigned./p/li/ulp/ppuspanCritical Competencies:/span/u/ppbspanTechnical Expertise:/span/b Maintains technically relevant skills and demonstrates the ability to apply technical skills in solving business/technical problems./ppbspanCustomer Engagement:/span/b Builds a rapport with the customer, understands and represents the customer needs when making business decisions and communicating internally; Guides customers to best solutions. /ppbspanFlexibility:/span/b Easily adapts to new methods and procedures; assists others embrace disruptions as opportunities for improvement; responds to change initiatives with positive outlook and energy./ppbspanCommunication:/span/b Actively listens and communicates clearly and effectively both verbally and non-verbally.  Demonstrates compassion and understanding; open to other view points in the interest of achieving best possible outcomes. Builds positive relationships, uses tact in sensitive situations./ppbspanSelf-Management:/span/b Ability to prioritize time and tasks with little direction in order to complete work on schedule; organized and efficient; ability to bring order to complex and competing demands./ppbspanAction Orientation:/span/b  Takes initiative and action with a drive to achieve and be successful; seeks out challenging situations; encourages others with positive and energetic support and enthusiasm./ppbspanInterpersonal Effectiveness:/span/b Maintains credibility by following through with commitments; Takes responsibility for mistakes; exhibits professional and appropriate emotional response to situations./pp/ppuMinimum Qualifications: /u/pullipExcellent computer skills/p/lilipHigh School Diploma or equivalent/p/lilipStrong customer service orientation/p/lilipRequires excellent verbal communication skills/p/lilipRequires a consistent, positive attitude and respect for high quality standards/p/lilipRequires the ability to make quick, sound judgments when answering questions/p/lilipExcellent multi-tasking skills/p/lilipCommitted to being a team player/p/lilipRequires the ability to recall numerous guidelines and procedures/p/lilipExcellent organizational skills/p/lilipAbility to absorb new ideas and concepts quickly/p/lilipStrong analytical and problem-solving abilities/p/li/ulp/ppuPreferred Qualifications: /u/pullipContact Center or Tech Support experience/p/lilipAssociate#39;s Degree (Tech-focused preferred)/p/lilipAbility to present ideas in business-friendly and user-friendly language/p/lilipHighly self-motivated and directed/p/lilipAbility to work effectively within a team and as an individual contributor in a fast-paced changing environment -/p/lilipmulti-tasks, prioritizes and meets deadlines in timely manner/p/lilipStrong verbal and written communications with ability to effectively communicate at multiple levels in the organization/p/lilipStrong organizational, attention to detail and task follow-up skills; adept at handling multiple assignments in a timely manner and meeting assigned deadlines/p/lilipActively volunteers for various projects, tasks and event committees/p/li/ulp/ppubCompensation:/b/u $17.76/hr plus benefits/ppubSchedule: /b/uCandidates in Central Time are preferred; availability from 7:30AM-5:30PM with some rotational on-call required;/pp/ppba href="https://www.pattersoncompanies.com/join-us/" target="_blank"spanWhat#39;s In It For You/span/a/b/ppspanWe provide competitive benefits, unique incentive programs and rewards for our eligible employees:/span/pullipspanFull Medical, Dental, and Vision benefits and an integrated Wellness Program./span/p/lilipspan401(k) Match Retirement Savings Plan./span/p/lilipspanPaid Time Off (PTO)./span/p/lilipspanHoliday Pay amp; Floating Holidays./span/p/lilipspanVolunteer Time Off (VTO)./span/p/lilipspanEducational Assistance Program./span/p/lilipspanFull Paid Parental and Adoption Leave./span/p/lilipspanLifeWorks (Employee Assistance Program)./span/p/lilipspanPatterson Perks Program./span/p/li/ulp style="text-align:left"spanThe potential compensation range for this role is below. The final offer amount spancould exceed this range/span, based on various factors such as candidate location (geographical labor market), experience, and skills./span/p$15.19 - $18.65h2EEO Statement/h2pspan style="font-size:14px"Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability./span/p