Intake and Enrollment Specialist - Full-time

pspan style="font-family:'times new roman', times, serif;font-size:12pt;"span style="text-decoration:underline;"strongPosition Overview:/strong/span/span/p pspan style="font-family:'times new roman', times, serif;font-size:12pt;"The Intake and Enrollment Specialist is critical in facilitating patient access to a full range of healthcare services, including strongMedical, Case management, Dental, and Behavioral health/strong, by managing the initial intake eligibility verification and enrollment processes. Serving as the strongfirst point of contact for prospective and existing patients/strong, this position ensures a welcoming, efficient, and professional experience. /span/p pspan style="font-family:'times new roman', times, serif;font-size:12pt;"The specialist collects and reviews necessary documentation, determines service eligibility, and coordinates referrals or appointments with internal departments such as case management, dental, therapy, and behavioral health teams. /span/p pspan style="text-decoration:underline;"strongspan style="font-family:'times new roman', times, serif;font-size:12pt;"Duties and Responsibilities/span/strong/span/p ul lispan style="font-family:'times new roman', times, serif;font-size:12pt;"Assist individuals seeking services by completing registration and enrollment procedures./span/li lispan style="font-family:'times new roman', times, serif;font-size:12pt;"Deliver excellent customer service to all individuals, including patients, visitors, and community partners./span/li lispan style="font-family:'times new roman', times, serif;font-size:12pt;"Accurately and promptly enter patient data into the clinic's Electronic Health Record (EHR), ensuring the information is current and complete./span/li lispan style="font-family:'times new roman', times, serif;font-size:12pt;"Support administrative tasks such as handling mail, door screening, and board tracker./span/li lispan style="font-family:'times new roman', times, serif;font-size:12pt;"Answer incoming calls, respond to inquiries, and schedule appointments promptly and courteously. /span/li lispan style="font-family:'times new roman', times, serif;font-size:12pt;"Provide accurate, impartial, and culturally sensitive information regarding clinic services and insurance options. /span/li lispan style="font-family:'times new roman', times, serif;font-size:12pt;"Screen and educate patients about affordable health insurance programs; guide them in accessing enrollment assistance when needed. /span/li lispan style="font-family:'times new roman', times, serif;font-size:12pt;"Verify patients' health insurance coverage, and when possible, confirm insurance status before check-in./span/li lispan style="font-family:'times new roman', times, serif;font-size:12pt;"Provide clinic information, add patients to waitlists, offer appointment reminders, and answer related questions to assist patients in accessing services. /span/li lispan style="font-family:'times new roman', times, serif;font-size:12pt;"Monitor the waiting area to maintain a welcoming and orderly environment; notify staff of any issues or concerns as they arise. /span/li lispan style="font-family:'times new roman', times, serif;font-size:12pt;"Ensure all required intake documents, including new patient and annual packets, are scanned adequately into the EHR./span/li lispan style="font-family:'times new roman', times, serif;font-size:12pt;"Participate in training sessions and professional development activities to enhance the job. /span/li /ul pspan style="text-decoration:underline;"strongspan style="font-family:'times new roman', times, serif;font-size:12pt;"Qualifications amp; Competencies /span/strong/span/p ul lispan style="font-family:'times new roman', times, serif;font-size:12pt;"High School Diploma/span/li lispan style="font-family:'times new roman', times, serif;font-size:12pt;"2-3 years or more of customer service, administrative, or front desk experience/span/li lispan style="font-family:'times new roman', times, serif;font-size:12pt;"Knowledge of the Microsoft Office Suite and general computer proficiency/span/li lispan style="font-family:'times new roman', times, serif;font-size:12pt;"Experience with or knowledge of electronic medical records systems, or any experience in a medical office /span/li lispan style="font-family:'times new roman', times, serif;font-size:12pt;"Preferably Spanish-speaking, but not required /span/li /ul pstrongspan style="text-decoration:underline;"span style="font-family:'times new roman', times, serif;font-size:12pt;"Physical Demands/span/span/strong/p ul lispan style="font-family:'times new roman', times, serif;font-size:12pt;"Essential physical requirement: Able to lift to 50 lbs. Other physical movements include pushing, balancing, stooping, flexing, twisting, sitting, speaking, far vision, and near vision./span/li lispan style="font-family:'times new roman', times, serif;font-size:12pt;"Extended hours in front of a computer monitor and on the telephone./span/li /ul