Field Service Technician I - Colorado City, TX - Full-time

pstrongWelcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!/strongstrong /strong/p pa href="https://www.youtube.com/watch?v=eXLNwQg5Y3g" target="_blank" rel="noopener"strongAventiv Technologies – Where your future awaits (youtube.com)/strong/a/p pstrongJob Purpose:/strong/p pThe Field Service Technician I is responsible for traveling to various facilities to maintain, repair and resolve issues on all company products, features and equipment.  This role can serve as an onsite, hybrid or roving technician providing both technical and administrative support to our customers.  Provides support to our tablet customers by administering programs and ensuring tablets are fully utilized.strong /strong/p pstrong** /strongstrongAssociate Referral Reward Eligible**/strong/p p /p pstrongResponsibilities/strong/p pstrongEssential Duties:/strong/p ul liPrimary representative between on-site facility personnel, Account Management other company personnel./li liSetting up and maintaining individual tablets for users./li liRepairs phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities within assigned area./li liProviding technical support and troubleshooting issues with tablets/li liEnsuring security measures are in place to prevent misuse of the tablets./li liAssisting with software updates and installations on the tablets/li liManaging user accounts and access permissions on the tablets/li liCollaborating with other staff members to coordinate tablet usage schedules./li liTraining incarcerated individuals on how to use the tablets effectively and responsibly./li liResponsible for maintaining inventory and ensuring extra inventory or damaged inventory is returned to multiple sites./li liCommunicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information/li liTroubleshoot situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution/li liRequired to assist in educating and training Securus customers, providing information to technical support and following direction given on Securus products services/li liProvide administrative services on as needed basis or when dedicated to a particular customer: data entry including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and/or video to CD/DVD per subpoena and testifying in court when required/li liMaintains inventory of equipment and tools/li liManages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)/li /ul pstrongKnowledge, Skills, Abilities:/strong/p ul liAbility to understand the customer’s service needs for various facilities and work to improve the operation of their facility regarding all company products such as: Offender Calling System, Video Visitation, Kiosk and/or Tablets./li liAbility to work all tasks to completion with a high sense of urgency and the highest work quality./li liMust have the ability to quickly learn company products, features and equipment./li liDemonstrated experience in determining alternatives to escalations deciding when assistance is needed in dealing with the various problems reported./li liTimely responses to requests from management and customers via phone, e-mail and/or with reporting./li liAdhere to Field Service Standards and all Company policies./li liSelf-starting, able to self-train on communications-based product lines./li liExcellent ability at multi-tasking, setting priorities and tracking issues concurrently./li liStrong communications skills, written and verbal, for working with customers, dispatchers, technical support, specialists, other field technicians and management./li liAbility to learn how to do minor repairs and troubleshooting on telephone and video visitation systems and pass skills tests accordingly./li /ul pstrongQualifications/strong/p pstrongMinimum Qualifications:/strong/p ul liHigh school diploma or GED/li liDemonstrated ability to work in difficult environments e.g. corrections/li liExperience working with Windows OS, and Microsoft office. /li /ul pstrongPreferred Qualifications:/strong/p ul liInstallation, repair and maintenance of telecom and networking devices./li liPrior experience using small hand tools to repair electronics/li liPrevious experience working in law enforcement or correctional environment/li /ul pstrongPhysical Requirements:/strong/p pStanding, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools.  May be required to lift up to 45 pounds. /p pstrongSalary and Benefits:/strong/p pAt Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer./p ul li$22.36 - $25.49/li liHealth Insurance/li li401(k)/li liDisability/li liLife Insurance/li liPaid Time Off/li liVoluntary Benefits/li /ul pstrongAventiv Privacy Policy:/strong/p pa href="http://www.aventiv.com/privacy" target="_blank" rel="noopener"www.aventiv.com/privacy/a/p pstrongEqual Employment Policy: /strong/p pAventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act./p