Seasonal Healthcare Licensed Service Delivery Manager - Full-time

pspan data-teams="true"Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!/span/p pWhat You’ll be DoingbrDo you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you’ll support and motivate your team to make sure they’re on track to meet client goals. You’ll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. You’re an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done./p pYou’ll report to the Director of Operations.  We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility./p pDuring a Typical Day, You’ll/p ul liImprove the key success metrics associated with goals. These include: ul liRevenue Targets/li liCustomer Satisfaction Score/li liService Level Goals/li liQuality Goals/li /ul /li liCoach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products, or processes of projects/li liBring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team/li /ul pWhat You Bring to the Role/p ul liMinimum 1 year call center, equivalent work or sales management experience/li liHave an active Resident State Insurance License or the ability to successfully complete the college of insurance program and obtain a license /li liContinuously promote a performance-driven culture and always work towards reaching for amazing/li liEngage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks/li liConsistently mentor and inspire others/li liCustomer focused mindset/li liHave an active Resident State Health Insurance License/li liUnderstanding, interpreting, and manipulating data for reporting table width="64"colgroupcol width="64"/colgroup tbody tr height="22" td width="64" height="22"/td /tr /tbody /table /li /ul pCompensation and Benefits/p ul liThe anticipated range for individuals expressing interest in this position is $22-$25/hr./li liDepending on location, you may be asked to be onsite and/or travel to a location for a predetermined time. /li lispan data-olk-copy-source="MessageBody"Visit /spana data-auth="NotApplicable" href="https://www.ttecjobs.com/en/us-employee-benefits" title="https://www.ttecjobs.com/en/us-employee-benefits" data-linkindex="1"https://www.ttecjobs.com/en/us-employee-benefits/a for more information./li /ul pWhat You Can Expect/p ul liSupportive of your career and professional development/li liAn inclusive culture and community minded organization where giving back is encouraged/li liA global team of curious lifelong learners guided by our company values/li liAsk us about our paid time off (PTO) and wellness and healthcare benefits/li liAnd yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)/li /ul pAbout TTECbr Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you./p pTTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way./p p /p