Customer Service Representative - Full-time / Part-time

table tbody tr td pstrongJOB TITLE:/strong/p /td td pCustomer Service Representative/p /td /tr tr td pstrongFLSA STATUS:/strong/p /td td pNon-Exempt/p /td /tr tr td pstrongJOB STATUS:/strong/p /td td pFull Time or Part Time/p /td /tr tr td pstrongLOCATION:/strong/p /td td pSite/p /td /tr tr td pstrongREPORTS TO:/strong/p /td td pStore Manager or Store Assistant Manager (varies based on business need)/p /td /tr tr td pstrongDIRECT/ INDIRECT REPORTS:/strong/p /td td pNone/p /td /tr tr td pstrongEFFECTIVE DATE:/strong/p /td td p6/1/2025/p /td /tr /tbody /table pstrongPosition Overview/strong/p pThe Customer Service Representative (CSR) is the face of our convenience store operations, responsible for delivering prompt, courteous, and top-tier service to every customer. This role interacts directly with guests both in person and via telephone, tendering transactions, resolving inquiries, addressing complaints, and promoting store products and promotions. CSRs are expected to maintain a clean, organized environment while ensuring compliance with all safety, legal, and operational policies. Ideal candidates will thrive in fast-paced retail settings, bring a positive attitude to every shift, and take pride in delivering exceptional customer experiences./p p /p pspan style="text-decoration: underline;"strongEssential Functions (Other Duties as Assigned)/strong/span/p p /p pstrongCustomer Interaction Service/strong/p ul liGreet and assist customers in a friendly, professional, and timely manner/li liProvide information about store products, services, and promotions/li liAnswer customer questions and resolve issues or complaints quickly and efficiently/li liCommunicate effectively with team members and store leadership to ensure smooth operations/li /ul pstrongCash Handling Transactions/strong/p ul liAccurately tender cash, credit, debit, and mobile transactions using point-of-sale (POS) system/li liFollow all cash handling procedures including reconciliation and shift balancing/li liComply with all legal requirements regarding the sale of restricted items such as alcohol, tobacco, fuel, and lottery (where applicable)/li /ul pstrongSales Promotions/strong/p ul liEngage in suggestive selling and upselling of products and services/li liDiscuss and promote current promotions and membership or loyalty programs to customers/li /ul pstrongStore Operations Merchandising/strong/p ul liRestock shelves and coolers, fill product holes, and maintain front-facing and stocked displays/li liReceive and organize vendor shipments in a timely and accurate manger/li liMaintain cleanliness standards for the store including counters, floors, restrooms, and customer areas/li liAssists with cleanliness and maintenance tasks, including restroom cleaning, trash removal, dumpster cleaning, and pump area upkeep, to maintain a sanitary and customer-ready environment/li liPerforms duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep/li liFollow all company dress code, attendance, and operational policies/li liPerform all duties in strict adherence to regulatory requirements, including fuel handling, food safety, alcohol and tobacco sales, lottery sales, environmental safety and OSHA standards to ensure a safe and compliant store operation/li /ul p /p pspan style="text-decoration: underline;"strongKnowledge, Skills and Abilities/strong/span/p p /p pstrongKnowledge/strong/p ul liBasic understanding of retail and/ or convenience store operations/li liFamiliarity with POS systems, cash handling, and product placement/li liAwareness of safety, sanitation, and legal requirements related to sales and store cleanliness/li /ul pstrongSkills/strong/p ul liExcellent customer service and communication skills/li liAttention to detail and strong accuracy in cash handling/li liAbility to manage multiple tasks in a fast-paced environment/li liDependable, punctual, and self-motivated/li /ul pstrongAbilities/strong/p ul liAbility to stand and remain active for extended periods/li liAbility to work flexible hours, including evenings, weekends, and holidays/li liAble to lift and carry up to 50 pounds as needed for stocking or receiving shipments/li liWillingness to work as part of a team and adapt to changing priorities/li /ul p /p pspan style="text-decoration: underline;"strongEducation and Experience/strong/span/p ul liHigh School Diploma or equivalent preferred, not required/li liPrevious experience in customer service or retail preferred/li liMinimum of 18 years of age required due to equipment and/ or fuel handling responsibilities (where applicable)/li liMust meet all required certification and regulatory compliance standards applicable to the role, as defined by federal, state, and local laws (e.g., fuel handling, food safety, alcohol/ tobacco sales, environmental safety, OSHA requirements), where applicable/li liAbility to pass any legally required certifications for selling restricted items/li liMust be able to successfully pass a background check in accordance with company policies and applicable laws/li /ul p /p pspan style="text-decoration: underline;"strongPhysical Requirements /strong/span/p ul liAbility to walk, stand, and move, often uneven, moving and/ or wet surfaces through site for several hours at a time/li liAbility to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder/li liAbility to twist, carry, reach, push, and pull frequently/li liAbility to lift and carry 50 pounds without assistance for work-related materials/li liAbility to work outdoors and be efficient in all weather conditions/li liAbility to work on your feet in a fast-paced, physically active environment/li liMust be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas/li liUse of personal protective equipment (gloves, eyewear, etc.. ) as required/li liFlexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise/li /ul p /p pemThis job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments./em/p pemAll duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities./em/p pemSpotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email promptly./em/p pemSpotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use E- Verify to check employment eligibility: /ema href="https://www.everify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf" target="_blank" rel="noopener"emhttps://www.everify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf/em/a emand /ema href="https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf" target="_blank" rel="noopener"emhttps://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf/em/a/p